Eurostars Puerta Madrid

Hotels
•
Eurostars Hotels
8.5 (3992 reviews)
Juan Rizi, 5 , Madrid , ES
+34 917 43 83 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Spacious rooms
Good breakfast
Cons:
Maintenance issues
Distance from tourist attractions
Minor comfort issues with beds

Categories

Cleanliness
8.08
Reviews highlight cleanliness but mention some maintenance issues.
Service
9.05
Staff described as very friendly and professional.
Location
8.59
Location praised for convenience, though some mention distance from tourist spots.
Room Quality
8.54
Rooms are spacious and comfortable, with minor issues reported.
Amenities
8.57
Amenities generally appreciated, although some rooms noted for lack of maintenance.
Value for Money
8.03
Good value given comfort, though pricing concerns mentioned.
Food and Beverage
8.58
Breakfast options are well-rated, though some quality issues noted with products.
Overall Experience
8.55
Positive overall experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Modern Hotel with Convenient Location
This modern hotel, with a gym, is a 5-minute drive from Madrid’s Barajas Airport and IFEMA Convention Centre.

Convenient Transport Links
Located next to the A2 Motorway, Silken Puerta Madrid is convenient for transport links. Easily access central Madrid with the nearby bus stops and interchange station.

Comfortable Rooms and Dining Options
Enjoy spacious air-conditioned rooms with soundproofing and luxury amenities. Indulge in fresh cuisine at La Orza restaurant or choose from a varied menu at the on-site café.

Ready to experience comfort and convenience at Silken Puerta Madrid? Book your stay now and make the most of your time in Madrid!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.5
Based on 3992 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
J
Jordi • solo_traveller • es
8
2026-10-17 • via Nuitee
D
Daniel • solo_traveller • es
10
2026-10-17 • via Nuitee
F
Fati • couple • ma
10
2026-10-17 • via Nuitee
P
Pirvu • couple • ro
9
2026-10-17 • via Nuitee
K
Kazi Fahim Uddin • extended_group • pk
8
Nice place close to the airport; good breakfast
Pros:

Good location; close to the airport

2026-10-16 • via Nuitee
A
Alejandra • couple • ch
8
Pros:

La comodidad de la cama, la habitacion amplia al igual que el baño.

Cons:

Nos dimos cuenta que las sabanas los 5 dias que estuvimos no las cambiaron. Y la limpieza de la habitacion y del baño no estaba muy buena
Tambien justo al lado de la habitacion hay una construccion y el ruido era muy fuertr desde la 7 de la mañana.

2026-10-16 • via Nuitee
H
Hipolito • couple • es
9
2026-10-15 • via Nuitee
D
David • solo_traveller • es
10
2026-10-14 • via Nuitee
M
MONICA • couple • es
10
Maravilloso
Pros:

Las camas súper grandes todo limpísimo

Cons:

Todo era maravilloso

2026-10-14 • via Nuitee
P
Patricia • couple • es
10
100% recomendable
2026-10-12 • via Nuitee
N
Nancy • solo_traveller • it
7
Bien
Pros:

Cómodo, amplias las habitaciones, buenos colchones

Cons:

La atención del personal con dos excepciones

2026-10-12 • via Nuitee
C
Campos saez • extended_group • es
10
Repetiria
Pros:

Limpio, comodo,

2026-10-12 • via Nuitee
E
Elena • extended_group • es
8
2026-10-12 • via Nuitee
J
Jose Carlos • solo_traveller • es
8
2026-10-12 • via Nuitee
M
María Amaya • family_with_children • es
9
Muy buena ubicación, excelente limpieza y amabilidad del personal.
Pros:

Buena localización (el autobús municipal, con destino a Callau, tiene una parada frente a la parte trasera del hotel). Limpieza excelente, trato magnífico del personal del hotel. Habitaciones amplías con camas grandes.

Cons:

Nos hemos ido del hotel sin poder desayunar en el bar del hotel, por no estar todavía abierto. No estábamos interesados en desayunar en la cafetería, solamente queríamos tomar un café y un bollo/tostada. Finalmente nos hemos preparado un café soluble, con la tetera y las bolsitas de café disponibles en las habitaciones.

2026-10-12 • via Nuitee
R
ricardo • couple • es
9
2026-10-12 • via Nuitee
M
Marin • solo_traveller • co
8
Podrían mejor la atención al huésped
Pros:

Excelentes instalaciones

Cons:

La atención en la recepción nocturna no fue la más eficiente, solicite servicio de despertador y no me llamaron,casi pierdo la conexión del tren

2026-10-11 • via Nuitee
L
Lourdes • couple • es
9
2026-10-11 • via Nuitee
V
Valentina • family_with_children • es
10
2026-10-11 • via Nuitee
A
Andres • solo_traveller • co
10
2026-10-11 • via Nuitee