Eurostars Puerta Madrid

Hotels
•
Hoteles Silken
8.5 (3883 reviews)
Juan Rizi, 5 , Madrid , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly staff
Spacious rooms
Good breakfast
Cons:
Maintenance issues
Distance from tourist attractions
Minor comfort issues with beds

Categories

Cleanliness
8.08
Reviews highlight cleanliness but mention some maintenance issues.
Service
9.05
Staff described as very friendly and professional.
Location
8.59
Location praised for convenience, though some mention distance from tourist spots.
Room Quality
8.54
Rooms are spacious and comfortable, with minor issues reported.
Amenities
8.57
Amenities generally appreciated, although some rooms noted for lack of maintenance.
Value for Money
8.03
Good value given comfort, though pricing concerns mentioned.
Food and Beverage
8.58
Breakfast options are well-rated, though some quality issues noted with products.
Overall Experience
8.55
Positive overall experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:51

Property Description

Modern Hotel with Convenient Location
This modern hotel, with a gym, is a 5-minute drive from Madrid’s Barajas Airport and IFEMA Convention Centre.

Convenient Transport Links
Located next to the A2 Motorway, Silken Puerta Madrid is convenient for transport links. Easily access central Madrid with the nearby bus stops and interchange station.

Comfortable Rooms and Dining Options
Enjoy spacious air-conditioned rooms with soundproofing and luxury amenities. Indulge in fresh cuisine at La Orza restaurant or choose from a varied menu at the on-site café.

Ready to experience comfort and convenience at Silken Puerta Madrid? Book your stay now and make the most of your time in Madrid!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for € 35 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 3883 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.03
Food and Beverage: 8.58
Overall Experience: 8.55
J
Juan Antonio Sánchez Olivares • family_with_children • es
9
Muy Confortable, Buena Relación Calidad Precio y muy buen trato del personal
Pros:

La cama excelentemente confortable !!
Habitaciones sin ruido y modernas.
Excelente para conciertos en el Metropolitano.

Cons:

Algunos productos del desayuno (churros, café)

2026-07-11 • via Nuitee
Álvarez Lorenzo • extended_group • es
6
Sucesos sorprendentes
Pros:

El baño estaba muy bien y la habitación era espaciosa

Cons:

Había mucho ruido de otras habitaciones al igual que el servicio de limpieza, la cama supletoria era muy muy incómoda. Además, mientras estábamos descansando a las 3:30 de la tarde alguien del servicio de limpieza entró en la habitación y al vernos salió corriendo sin disculparse.

2026-07-11 • via Nuitee
P
Patricia • family_with_children • es
8
Perfecto
Pros:

Todo

Cons:

Me ha gustado todo.

2026-07-11 • via Nuitee
J
José Luis • family_with_children • es
10
Excelente hotel, desayuno fabuloso.
Pros:

Desayuno fabuloso, parking fácil y económico, habitación amplia y cómoda, personal atento y amable.

2026-07-10 • via Nuitee
J
jose maria • extended_group • es
8
2026-07-10 • via Nuitee
K
Krisztina • extended_group • hu
10
2026-07-10 • via Nuitee
L
LI • family_with_children • es
9
2026-07-09 • via Nuitee
C
Cristina • solo_traveller • es
10
Pros:

En la entrada hay agua fresca y gominolas para picar. Todo estaba limpio y la cama es muy cómoda.

2026-07-08 • via Nuitee
M
Miriam • couple • es
10
2026-07-08 • via Nuitee
N
Nabil • family_with_children • be
8
2026-07-07 • via Nuitee
E
Elizabeth • couple • py
8
2026-07-07 • via Nuitee
R
Rute • extended_group • pt
10
2026-07-07 • via Nuitee
M
MARIA JOSEP • family_with_children • es
10
Genial.
Pros:

Tot. Neteja, llits còmodes, habitacions àmplies...

Cons:

Res.

2026-07-07 • via Nuitee
A
Andreea Ionela • family_with_children • es
10
Pros:

Todo

Cons:

Nada

2026-07-06 • via Nuitee
R
Rocio • extended_group • es
8
Pros:

Hotel cuidado y limpio. El personal amable.

Cons:

Cama supletoria algo incómoda en habitación triple, pero no se dormía mal.

2026-07-06 • via Nuitee
M
Maria • extended_group • es
8
2026-07-06 • via Nuitee
G
Gemma • solo_traveller • es
10
Pros:

Habitación espaciosa, cama muy cómoda y baño limpio.

Cons:

No se puede ir caminando al centro.

2026-07-05 • via Nuitee
P
Paco • solo_traveller • es
9
2026-07-05 • via Nuitee
A
Aniceto • couple • es
9
2026-07-05 • via Nuitee
A
Angely Stefany • couple • es
10
Pros:

La atención y todo en general me encantó!!

2026-07-05 • via Nuitee