Residence Inn by Marriott Lake Norman

Hotels
Residence Inn
8.1 (134 reviews)
16830 Kenton Drive , Huntersville , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Delicious breakfast
Cons:
Outdated furniture
Issues with cleanliness
Broken amenities

Categories

Cleanliness
6.81
The sofa bed was very old and had dog hair, crumbs, and dust on it; the microwave was broken.
Service
9.28
Staff was very nice and caring.
Location
9.32
Great location, perfect for staying at Lake Norman.
Room Quality
6.27
The sofa bed was terrible and outdated.
Amenities
7.8
Breakfast was delicious, but the microwave and stove were not functional.
Value for Money
7.76
Price seems justified for location and some amenities, but cleanliness issues affect overall value.
Food and Beverage
8.81
Breakfast was delicious and well-presented.
Overall Experience
8.78
The location and staff were great, but room issues caused some dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:16

Property Description

Convenient Location and Amenities
Situated just off Interstate 77 and near Huntersville Business Park, Residence Inn by Marriott Lake Norman offers fully equipped kitchen suites with free Wi-Fi, ideal for business travelers and families alike.

Relaxation and Recreation
Guests can unwind in the outdoor pool and hot tub, stay active in the fitness center, or take advantage of the laundry facilities. Free parking and a 24-hour desk cater to all guest needs for a stress-free stay.

Comfortable Suites
Each suite includes a 32-inch flat-screen TV, separate sitting areas, and work desks, ensuring a comfortable and productive stay. Explore nearby attractions like Carowinds Theme Park and downtown Charlotte, just a short drive away.

Book your stay at Residence Inn by Marriott Lake Norman for a seamless blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note the property will be undergoing renovations from 15 October 2016 until 15 December 2016.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Swimming pool: Closed from Fri, Dec 19, 2025 until Sun, May 24, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 134 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 6.27
Amenities: 7.8
Value for Money: 7.76
Food and Beverage: 8.81
Overall Experience: 8.78
M
Mark extended_group us
10
Pros:

Excellent

2026-05-03 via Nuitee
L
Laffoday couple us
8
2026-04-20 via Nuitee
D
Donald family_with_children us
10
Pros:

Staff, location, room size (one bedroom king), pet friendly with great walking areas, hot breakfast, quiet

Cons:

Nothing

2026-02-08 via Nuitee
B
Beverly family_with_children us
10
2026-01-19 via Nuitee
A
Angela extended_group us
10
We had a lot of fun great location!
Pros:

Cynthia was amazing super sweet and caring!!! She definitely deserves a raise!

Cons:

It was all great the people above my friend in their room was a little loud the 1st night and when we was leaving the people above me was loud (stomping,pounding) but other then that it was great!

2025-11-11 via Nuitee
K
Katherine couple us
10
Pros:

Spacious and clean room, good location

2025-11-03 via Nuitee
T
tara family
10
Pros:

Aaliyah and Mr Kenneth the front desk was amazing . They truly made our stay enjoyable and pleasant.

2025-09-28 via Nuitee
S
Scott couple us
8
Pros:

Good location, quiet, super friendly staff.

Cons:

Air conditioning was not good

2025-09-11 via Nuitee
S
Shatika family
10
Pros:

I didn't like that the dryer is $1.50 for 38 mins and my clothes was wasn't dry at all. Everything came out very damp. I was extremely disappointed to have to take home damp clothes in a suitcase back to NYC.

2025-09-01 via Nuitee
D
Deidre
8
Pros:

The breakfast was really bad

2025-09-01 via Nuitee
C
Catherine couple us
9
2025-08-24 via Nuitee
A
Analou couple us
10
This is the perfect place to stay at Lake Norman. Highly recommend it..
Pros:

The Residence Inn in Lake Norman is our favorite place.
Staff is professional, courteous, nice.
Breakfast is delicious, perfectly presented and very clean..

Cons:

Everything is positive about this property..

2025-08-21 via Nuitee
R
Ronda family
10
Pros:

Location was perfect!

2025-08-03 via Nuitee
S
Shi group us
5
Passable
2025-06-18 via Nuitee
J
Joy family with young children us
3
PLEASE UPDATE YOUR HOTEL, IN ROOM KITCHENS, AND FURNITURE!!!
Pros:

Staff was very nice.

Cons:

Hotel is VERY out dated! We were on our way to a family reunion and stopped here for the night so we had to use all the beds including the sofa bed. The sofa bed was TERRIBLE!!! VERY VERY old with dog hair, crumbs, and dust on, in, and around it! Yuuup...guest can bring their pets to this hotel and from the look of the sofa, the pets sleep on the sofa beds!!! Thankfully I brought my Lysol spray and multiple flat sheets from home. I qiped down, sprayed, and then covered every inch on that bed including the sofa pillows and the pillows to on.

My son was hungry and brought a frozen pizza from the lobby but couldn't cook it in the microwave because the microwave was broke and wouldn't heat. On top of that, the stove was disgusting. Even though it was only for one night, I wiped down EVERYTHING in both rooms, living room, and definitely the kitchen. The staff was very nice and the location we were in was amazing but I will NOT be staying there again!!!

2025-06-13 via Nuitee
D
Derek
10
Pros:

Nice hotel

2025-05-18 via Nuitee
J
Joseph young couple us
5
200.00 lot of money for us for one nite
Pros:

Breakfast coffee good rest no good

Cons:

Bagels stale
Milk sour

2025-05-02 via Nuitee
L
Lonny young couple us
10
Great way to end Valentine’s Day weekend.
Pros:

We loved the rooms and the stay. Our room didn’t have a working shower but once we spoke to the front desk, they changed the room with no problem at all.

2025-04-13 via Nuitee
B
Barbara
10
Such wonderful staff!
Pros:

I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.

2025-01-31 via Nuitee
T
Tim review category business travellers us
9
Superb
2025-01-14 via Nuitee