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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Non-smoking throughout
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Private check-in/check-out
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Designated smoking area
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Accessible parking
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Minimarket on site
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Kid-friendly buffet
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Key access
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Happy hour
Review Highlights
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Property Description
Luxurious All-Suite Accommodations
Located in the vibrant Hurstbourne Corridor, Embassy Suites Louisville offers spacious suites equipped with modern amenities like refrigerators, microwaves, and coffee makers. Enjoy free high-speed internet access, ample work areas, and premium Bloom Energy bath products during your stay.
Top-Notch Facilities
Start your day with a complimentary cooked-to-order breakfast before unwinding by the indoor pool or breaking a sweat in the state-of-the-art fitness center featuring Precor equipment. In the evening, indulge in the Manager's Reception offering complimentary light snacks and beverages.
On-Site Dining
Savor delicious American cuisine at the Atrium Cafe, open for breakfast, lunch, and dinner. With a convenient location near retail and business establishments, Embassy Suites Louisville is the perfect choice for your next stay in Louisville.
Book your stay now and experience luxury and convenience at Embassy Suites Louisville.
Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Overall, the hotel was a good value. However, the shower water was slow.
Shower water was slow.
The rooms were outstanding and the breakfast was to die for!
Not absolutely one thing.
Good and hot
None
Shelba at the bar was fantastic.
I stayed at Embassy Suites in Lyndon last night with my 10-year-old daughter, and unfortunately, this was a very disappointing experience. I reserved a 2 room queen bed suite.
When we entered our room, there were multiple visible wet stains on the floor. At first, I was concerned that the stains might be human vomit judging by dark color. I later learned that the spots were actually animal urine left behind by a previous guest. Because the room had multiple wet areas, I went to the front desk to request a different room. I was told that housekeeping and a manager would come to the room to address the issue.
After waiting approximately 15 minutes, I went to my car to retrieve the rest of our bags. While I was away, the manager came to the room and spoke directly to my 10-year-old daughter. She apparently explained to my daughter that the stains were old and that the room was fine. I was extremely uncomfortable with the fact that the manager chose to address the situation with my 10-year-old child instead of waiting to speak with me, the adult who had made the complaint.
When I returned to the front desk and asked to speak with the manager personally, I was told that she had already spoken with someone and that there was nothing they could do. I was not offered a room change, a refund, a credit, or any other meaningful resolution. They originally denied my request for extra bathmats but eventually gave me 3.
One of the front desk staff members even asked me to help her understand why someone would want to walk around a hotel room without shoes. I explained that I was wearing house shoes, but the wetness from the floor still seeped through them. The response and overall interaction left me feeling dismissed, embarrassed, and very small.
After speaking with two additional staff members, I was finally offered $25 in reward points to use toward a future stay. However, those points were never added to my account.
I have stayed at hotels before and understand that unexpected issues can happen, but what matters is how those issues are handled. The cleanliness of the room was concerning, but the way this situation was handled by management and staff was even more disappointing. I expected better customer service and professionalism, and instead I was met with nonchalance and made to feel like I was an annoyance.
This was my first stay at Embassy Suites, and unfortunately, it will be my last. I hope management takes this experience seriously and reviews both the housekeeping standards and the way guest complaints are handled in the future. Pics for reference. Animal pics transferred to the bathmat.
Fantastic! JayBee is awesome.
Great atmosphere; everyone (staff)even the guest were incredible and nice 😊 but what made my stay even better? Were the food and drinks I don’t usually care to order from the hotel but, Shelby oh my goodness my girl had it together i did not see one unsatisfied guest ; she had orders back to back !! The chef that night did incredible with the food i definitely will be back ! Worth even penny of my weekend stay thank you so much! Shelby for president! She’s a hardworker and kept her smile and energy nonstop !! Thank you embassy for having her and thank you embassy for letting us stay!💙
Shelbie was great! Bubbly attitude
Awesome experience. Shelbie was very friendly and the hamburger is amazing!
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