Meliá Koh Samui

I highly recommend this hotel. When I return to Koh Samui, I will definitely stay here again — for its great location, quality service, excellent facilities, beautiful beach, and outstanding breakfast.

The gym is small but well equipped, perfectly adequate for maintaining fitness, though not designed for high-performance training.

A special mention to Tun, who was consistently attentive, friendly, and always available to help.

The hotel also arranged a birthday surprise, which we truly appreciated.

The only point to improve would be the availability of more trash bins around the hotel.

Thank you.

Pays fort sympathique, déjeuner copieux et succulent, personnel au petits soins (hormis Baw du Breza restaurant)

Our final day staying at Meliá in ok Samui. The hotel is superb, friendly staff, clean and wonderfully kept gardens. Wonderful breakfasts. The list is endless. Right on the beach so easy to hop from pool to sea.
Resort is just what we wanted too, enough options for food and drinks and not too busy too especially as it’s our honeymoon trip.
All in all highly recommended! Hopefully we’ll be back next year! ❤️

The luxury of our stay. The resort is so well maintained, everything we needed or wanted was so accessible and the staff were always so friendly, helpful and welcoming. We loved the pool access rooms and the accessibility to the beautiful beach and beach restaurants.

Excellent meal tonight, big portions, food tasted amazing, beautiful seafront location and excellent service from our server Lookwam

We had an exceptional stay at Melia Koh Samui. One of the best resorts we've stayed at. It's beautiful beachfront location, friendly staff and delicious food made the overall experience even better! Looknam was our favourite staff member at Breeza Restaurant, our son loved her. Rooms are very clean and the huge swimming pool was the highlight. We already can't wait to come back.

Dear Management Team of Melia Koh Samui,
I am writing to formally express my deep dissatisfaction regarding my arrival experience at your hotel today.
I traveled with my two children and had anticipated this stay for several months. More than three months prior to my arrival, I clearly communicated via email my specific needs as a person with a disability. I explicitly requested a room located on the ground floor, close to both the pool and the beach, in order to accommodate my physical limitations.
Following your team’s response, I was advised to cancel my initial Premium Room reservation due to its location on an upper floor and to rebook a Deluxe Room instead. I followed these instructions in good faith, canceling my original reservation and making a new one accordingly.
However, upon arrival today, I was met with a complete lack of consideration, empathy, and professionalism from your reception staff, specifically BB and Van. Despite clearly explaining my physical condition, presenting my disability card, and detailing my inability to walk long distances or stand for extended periods due to severe back issues, no appropriate solution was offered.
I was made to wait nearly two hours at reception without any meaningful assistance. The only options presented were either to walk excessive distances—which I explicitly stated I am physically unable to do—or to wait standing for a buggy, which is equally unsuitable given my condition. When I asked for a direct way to contact buggy services to avoid standing, I was told this was not possible.
Furthermore, I was offered a boat suite that was not suitable for me and my two children. Even more concerning, I was told to take that room for one of my sons while I would stay in another room with my other child, meaning I would have to book and pay for an additional room and leave my 11-year-old son alone. This suggestion is not only unrealistic but also highly irresponsible.
I was also asked to pay a significant additional fee for a more suitable room location, which gave the impression that resolving my accessibility needs was secondary to generating extra revenue.
I must also highlight the deeply disrespectful behavior displayed when one of your staff members spoke at length in Thai with her supervisor in front of me, despite both being capable of speaking English. This created a clear sense of exclusion and lack of transparency.
In addition, I was not provided with a room before 3:00 PM. While waiting by the pool itself would not have been an issue, the accumulation of everything that had already occurred made this delay even more frustrating, especially given my condition and the complete lack of care and respect shown.
I have stayed in many hotels, including high-end establishments, and I have never encountered such a level of indifference, incompetence, and disregard for a guest with a disability. This experience falls far below the standards expected from a brand like Melia.
There is no point in responding to this complaint with a generic apology. I clearly informed your staff, on site, that I would be reporting this experience publicly, and I was told “go ahead, no problem.” Therefore, please do not reply with statements suggesting that I should have informed you or given you the opportunity to address the situation, as I did so from the very first moment.
Sincerely,

Nice place with delicious breakfast and very friendly stuff

Coco’s dancing was really great for kids! My daughter really loved it. It also included a free kids meal. Mui is a lovely member of staff who took the time to chat with us. :)

Great yoga session with Mui. Good value for hotel.

Wonderful teacher, great lesson.
Feeling very grateful

Cool concept and a beautifully designed resort! We really enjoyed the boat theme and the continuous pool that loops around the property, especially with direct access from the level entry rooms.

Checkin was smooth and professional, thanks to Lisa, and we appreciated the upgrade to one of the boat suites. The suites themselves are quirky and fun to stay in, compact sleeping space, but a very spacious bathroom and closet. The swim up access is a great touch, with comfortable loungers and easy entry to the pool. The pool itself is a highlight, with different zones as you move around, plus a swim up bar.

The Level lounge is a great perk, offering complimentary breakfast, snacks, soft drinks, and evening cocktails with canapés. The only downside was that daytime snacks weren’t always well stocked around lunchtime.

Breakfast overall had a good selection. The Level lounge offers à la carte options like waffles, pancakes, and toast alongside a buffet, while the main restaurant also has plenty of variety, though the atmosphere felt a bit too family oriented for us.

Overall, a great hotel with strong theming almost like a Disney style resort. We really enjoyed our 4-night stay as a couple, but it does lean more toward a family friendly experience, so we’d especially recommend it for those traveling with kids.

Second time back to the Melia and we haven’t been disappointed. Lovely hotel with great location that has a boutique feel. All of the staff are happy, welcoming and can’t do enough for you. Standout person - Baw - amazing friendly pool/sunbed guy always checking in on you for your every need.
This year we had levels access - not sure it is worth it - very slow breakfast food service (although it’s all great!) and most of what you can get is available at the normal breakfast place. Staff attentive and friendly - especially Tamarind and Kim.
Pool could do with a few more options of sunbeds in the shade (maybe a canopy over a section as it gets SO hot!!
We’ve already booked for next year …