Extended Stay America Suites - Lubbock - Southwest

Hotels
•
Extended Stay America Suites
6 (384 reviews)
4802 S Loop 289 , Lubbock , us
+1 806-785-9881

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable bed
Polite staff
Cons:
Dirty rooms
Unresponsive to support pet needs

Categories

Cleanliness
4.14
Multiple mentions of the hotel being dirty and the presence of bad smells.
Service
8.11
Some staff members were described as polite, but overall service left room for improvement.
Location
8.65
Conveniently located near Walmart and restaurants, positively mentioned in reviews.
Room Quality
4.6
Guests reported rooms being rundown with issues like lack of cleanliness and poor maintenance.
Amenities
5.63
Limited amenities; breakfast offerings described as inadequate.
Value for Money
5.59
Guests felt the hotel was overpriced for the quality and experience received.
Food and Beverage
4.64
Breakfast options were minimal and unsatisfactory as per guest feedback.
Overall Experience
6.61
A mixed experience overall, with several guests indicating they would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:06

Property Description

Welcome to Extended Stay America - Lubbock - Southwest!

Fully Equipped Kitchens: Enjoy the convenience of having a stovetop, microwave, and fridge in every room for a comfortable stay.

Convenient Amenities: Benefit from laundry facilities, ironing services, and upgraded bedding with extra pillows provided by the hotel.

Free Parking and WiFi: Take advantage of complimentary onsite parking, free WiFi, weekly housekeeping, and local phone calls during your extended stay.

Experience comfort and convenience at Extended Stay America - Lubbock - Southwest. Book now for a delightful stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Location

Guest Reviews

6
Based on 384 reviews
Cleanliness: 4.14
Service: 8.11
Location: 8.65
Room Quality: 4.6
Amenities: 5.63
Value for Money: 5.59
Food and Beverage: 4.64
Overall Experience: 6.61
D
Debora • solo_traveller • us
10
2026-08-31 • via Nuitee
R
Ramon • couple • us
10
Pros:

Bueno

2026-08-26 • via Nuitee
E
Eduardo • solo_traveller • us
7
2026-08-25 • via Nuitee
A
Alfonso • family_with_children • us
1
It was a bad experience. I'll never stay there again
Pros:

Didn't even look at it. Location ok

Cons:

I didn't like the room at all... bad smell, rooms need to be remodel IMO

2026-08-23 • via Nuitee
S
Schulz • extended_group • us
2
Not very good.
Pros:

Nothing

Cons:

The staff was missing at check in and took 30 minutes to find anyone working there. The accommodations were horrible and they took the damage deposit and it was not returned to the guest

2026-08-16 • via Nuitee
D
Dillard • solo_traveller • us
8
2026-08-14 • via Nuitee
L
Leonardo • solo_traveller • mx
8
Pros:

El lugar es bastante amplio.
La limpieza de la habitación bien.
Los muebles de la habitación un poco descuidado.
La limpieza de las áreas comunes un poco mal.
Aunque es un lugar de no fumar había personas fumando marihuana. Eso fue pésimo.
La relación costó servicio pienso es buena.
El personal muy amable.

2026-08-14 • via Nuitee
G
Gabriela • extended_group • us
9
Like the location
Pros:

The staff was nice

Cons:

Need an update and need more staff to maintain the cleanliness of the room

2026-08-12 • via Nuitee
O
Olamide • couple • us
1
Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked
Pros:

Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked

Cons:

Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked

2026-08-10 • via Nuitee
B
Brandi • family_with_children • us
1
I will not return. The website is very misleading.
Pros:

Front staff was very friendly

Cons:

The hotel was very dirty. Our room was nasty. the bathroom wasn’t clean. Only one towel. The room was dirty, holes in the walls. Picture was broken. The kitchen appliances were dirty. The pillows had stains on the them. I have pictures. The pictures on the website were very misleading. No dishes in the kitchen. Very disappointing

2026-08-09 • via Nuitee
A
A • solo_traveller • us
6
Good place to stay, good location, price was great.
Pros:

The price was excellent, the location ideal.

Cons:

The room and bed smelled of cigarette smoke, the air conditioning wasn’t ideal.

2026-08-09 • via Nuitee
R
Reuben • solo_traveller • us
2
Pros:

Nothing

Cons:

The rooms had a bad smell, and the customer service was poor, The exit doors were not secure from the outside intruder. Anyone could get access to the building without permission, rooms were dirty.

2026-08-08 • via Nuitee
J
John • solo_traveller • us
7
2026-08-05 • via Nuitee
R
Reuben • solo_traveller • us
1
Pros:

. Nothing

Cons:

Everything, one of the Room lock wasn't working, also when we arrived to check in I was assigned one of the room which had a bad smell which no human can leave there and I had to refused it and they didn't want to change to another room. I had to go to another hotel to look for a room for a night. Their customer service was poor.

2026-08-02 • via Nuitee
R
Roxann • couple • us
3
Very unhappy with the room compared to the internet pics!
Pros:

It was somewhere for us to stay for the night.

Cons:

First the bathroom was dirty. The bathroom door did not have an outside door handle, we figured that out over night when we shut the door and couldn’t get in there after we need to needed to use the restroom and we had to call the front desk to come open it for us! The lady came with pliers and opened it and turned on all the lights! The bed was so uncomfortable! The curtain was falling off the rail.

2026-07-20 • via Nuitee
L
Levi • solo_traveller • us
1
BAD
Pros:

Staff was helpful the ac worked

Cons:

Fridge was broke lost all my food i brought no cold water in sink bathroom door was broken paint peeling off the walls tv did not work door latch was broken took three days to move me to another room deadbolt didn’t work paint peeling off the walls no rags floor was dirty in both rooms didn’t clean my room the whole week in either rooms ice machine was broken

2026-07-18 • via Nuitee
F
Fredrick • family_with_children • us
1
Pros:

Did not like anything

Cons:

Didn’t like anything

2026-07-16 • via Nuitee
B
Bobby • solo_traveller • us
10
Great hotel for the value, great staff, rooms very clean.
Pros:

Didnt make it to the breakfast.

Cons:

Was all very good, cant think of anything I disliked.

2026-07-15 • via Nuitee
M
myrtle • couple • us
1
2026-07-15 • via Nuitee
R
Reynaldo • solo_traveller • us
5
Pros:

Lots of space.

Cons:

No coffee maker.

2026-07-13 • via Nuitee