Extended Stay America Suites - Lubbock - Southwest

Hotels
•
Extended Stay America Suites
6 (384 reviews)
4802 S Loop 289 , Lubbock , US
+1 806-785-9881

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable bed
Polite staff
Cons:
Dirty rooms
Unresponsive to support pet needs

Categories

Cleanliness
4.14
Multiple mentions of the hotel being dirty and the presence of bad smells.
Service
8.11
Some staff members were described as polite, but overall service left room for improvement.
Location
8.65
Conveniently located near Walmart and restaurants, positively mentioned in reviews.
Room Quality
4.6
Guests reported rooms being rundown with issues like lack of cleanliness and poor maintenance.
Amenities
5.63
Limited amenities; breakfast offerings described as inadequate.
Value for Money
5.59
Guests felt the hotel was overpriced for the quality and experience received.
Food and Beverage
4.64
Breakfast options were minimal and unsatisfactory as per guest feedback.
Overall Experience
6.61
A mixed experience overall, with several guests indicating they would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:06

Property Description

Welcome to Extended Stay America - Lubbock - Southwest!

Fully Equipped Kitchens: Enjoy the convenience of having a stovetop, microwave, and fridge in every room for a comfortable stay.

Convenient Amenities: Benefit from laundry facilities, ironing services, and upgraded bedding with extra pillows provided by the hotel.

Free Parking and WiFi: Take advantage of complimentary onsite parking, free WiFi, weekly housekeeping, and local phone calls during your extended stay.

Experience comfort and convenience at Extended Stay America - Lubbock - Southwest. Book now for a delightful stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Location

Guest Reviews

6
Based on 384 reviews
Cleanliness: 4.14
Service: 8.11
Location: 8.65
Room Quality: 4.6
Amenities: 5.63
Value for Money: 5.59
Food and Beverage: 4.64
Overall Experience: 6.61
E
Evan • family_with_children • us
6
2026-11-06 • via Nuitee
A
Andrea • family_with_children • us
1
2026-11-03 • via Nuitee
L
Laurel • couple • us
10
Pros:

Great place

Cons:

NA

2026-10-17 • via Nuitee
C
Chioma • family_with_children • us
1
They should return my stuff stolen by their cleaner
Pros:

Nothing

Cons:

Everything

2026-10-08 • via Nuitee
A
Anderson • couple • us
1
2026-10-07 • via Nuitee
W
Williams • solo_traveller • us
5
Pros:

Still waiting on my security deposit

Cons:

Still waiting on my security deposit to be refunded

2026-09-19 • via Nuitee
M
Matt • family_with_children • us
3
Pros:

Their room only have one queen bed, but the accommodated and added a rollout bed in the bedroom because I needed to bed

Cons:

The breakfast they offered was terrible. They should not say they have breakfast when they only offer coffee and some bar bars.

2026-09-19 • via Nuitee
C
Carrie • family_with_children • us
2
Pros:

The staff was very friendly at check in.

Cons:

The deposit was unexpected, the room was dirty including the sheets, the light did not work and the microwave was falling apart. The bathroom was dirty as well. Outside doors did not lock properly and were not safe.

2026-09-10 • via Nuitee
N
Neyba • solo_traveller • us
2
Not worth it. Never again
Pros:

The room was full of spiders and roaches.

Cons:

People were outside in the parking lot basically having a party being loud.

2026-09-10 • via Nuitee
D
Debora • solo_traveller • us
10
2026-08-31 • via Nuitee
R
Ramon • couple • us
10
Pros:

Bueno

2026-08-26 • via Nuitee
E
Eduardo • solo_traveller • us
7
2026-08-25 • via Nuitee
A
Alfonso • family_with_children • us
1
It was a bad experience. I'll never stay there again
Pros:

Didn't even look at it. Location ok

Cons:

I didn't like the room at all... bad smell, rooms need to be remodel IMO

2026-08-23 • via Nuitee
S
Schulz • extended_group • us
2
Not very good.
Pros:

Nothing

Cons:

The staff was missing at check in and took 30 minutes to find anyone working there. The accommodations were horrible and they took the damage deposit and it was not returned to the guest

2026-08-16 • via Nuitee
D
Dillard • solo_traveller • us
8
2026-08-14 • via Nuitee
L
Leonardo • solo_traveller • mx
8
Pros:

El lugar es bastante amplio.
La limpieza de la habitación bien.
Los muebles de la habitación un poco descuidado.
La limpieza de las áreas comunes un poco mal.
Aunque es un lugar de no fumar había personas fumando marihuana. Eso fue pésimo.
La relación costó servicio pienso es buena.
El personal muy amable.

2026-08-14 • via Nuitee
G
Gabriela • extended_group • us
9
Like the location
Pros:

The staff was nice

Cons:

Need an update and need more staff to maintain the cleanliness of the room

2026-08-12 • via Nuitee
O
Olamide • couple • us
1
Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked
Pros:

Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked

Cons:

Nothing they call me early in the day and said i had a reservation snd then call me later to say they are fully booked

2026-08-10 • via Nuitee
A
A • solo_traveller • us
6
Good place to stay, good location, price was great.
Pros:

The price was excellent, the location ideal.

Cons:

The room and bed smelled of cigarette smoke, the air conditioning wasn’t ideal.

2026-08-09 • via Nuitee
B
Brandi • family_with_children • us
1
I will not return. The website is very misleading.
Pros:

Front staff was very friendly

Cons:

The hotel was very dirty. Our room was nasty. the bathroom wasn’t clean. Only one towel. The room was dirty, holes in the walls. Picture was broken. The kitchen appliances were dirty. The pillows had stains on the them. I have pictures. The pictures on the website were very misleading. No dishes in the kitchen. Very disappointing

2026-08-09 • via Nuitee