Extended Stay America Suites - Lubbock - Southwest

Hotels
•
Extended Stay America Suites
6 (343 reviews)
4802 S Loop 289 , Lubbock , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Comfortable bed
Polite staff
Cons:
Dirty rooms
Unresponsive to support pet needs

Categories

Cleanliness
4.14
Multiple mentions of the hotel being dirty and the presence of bad smells.
Service
8.11
Some staff members were described as polite, but overall service left room for improvement.
Location
8.65
Conveniently located near Walmart and restaurants, positively mentioned in reviews.
Room Quality
4.6
Guests reported rooms being rundown with issues like lack of cleanliness and poor maintenance.
Amenities
5.63
Limited amenities; breakfast offerings described as inadequate.
Value for Money
5.59
Guests felt the hotel was overpriced for the quality and experience received.
Food and Beverage
4.64
Breakfast options were minimal and unsatisfactory as per guest feedback.
Overall Experience
6.61
A mixed experience overall, with several guests indicating they would not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:06

Property Description

Welcome to Extended Stay America - Lubbock - Southwest!

Fully Equipped Kitchens: Enjoy the convenience of having a stovetop, microwave, and fridge in every room for a comfortable stay.

Convenient Amenities: Benefit from laundry facilities, ironing services, and upgraded bedding with extra pillows provided by the hotel.

Free Parking and WiFi: Take advantage of complimentary onsite parking, free WiFi, weekly housekeeping, and local phone calls during your extended stay.

Experience comfort and convenience at Extended Stay America - Lubbock - Southwest. Book now for a delightful stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LBB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6
Based on 343 reviews
Cleanliness: 4.14
Service: 8.11
Location: 8.65
Room Quality: 4.6
Amenities: 5.63
Value for Money: 5.59
Food and Beverage: 4.64
Overall Experience: 6.61
J
James • solo_traveller • us
7
2026-06-20 • via Nuitee
Z
ZoAnn • couple • us
3
Review said pleasant. I would call it “a place to sleep”. Sheets were clean
Pros:

Location

Cons:

Rooms are not maintained. Bathtub was stained and gross looking. Shower curtain rail was rusted and had tape Refrigerator didn’t work. Stove top burners rusted out. No handles on the refrigerator or freezer doors. TV has very limited reception. Tried turning off. Then it wouldn’t come back on

2026-06-19 • via Nuitee
H
Hepp • solo_traveller • us
9
2026-06-19 • via Nuitee
R
Richard • couple • us
1
Never will stay there again
Pros:

Location

Cons:

Only one face towel I just stay there for 2 hours it was not clean at all

2026-06-18 • via Nuitee
A
Ariel • family_with_children • us
10
2026-06-17 • via Nuitee
A
Alec • solo_traveller • us
7
2026-06-16 • via Nuitee
A
Adams • solo_traveller • us
5
I’m enjoying the room but I probably won’t wanna stay here if I have to pay for if I don’t get my deposit back and also
Pros:

It was easy to access from the highway and had easy parks

Cons:

The staff charged me up $200 after I had a cancellation or didn’t check in. I checked in the next day and I was charged an additional $200 on top of the not having a refund yet on the original stay so I’m going down to talk with them. I’ll let you know if it remedies, but I wouldn’t be surprised if it’s an argument about something not being at the . So. If I show up

2026-06-15 • via Nuitee
M
Mendiola • solo_traveller • us
8
Cons:

It wasn't as clean. It could have been because it is old but the bathtub was grimy, the shower head squirted water over the shower curtain on to the floor, and no coffee maker or utensils.

2026-06-08 • via Nuitee
T
Taylor • solo_traveller • us
8
2026-06-08 • via Nuitee
D
Dina • couple • us
10
Pros:

The deposit should be stated in the booking. It's one hundred dollars and some ppl don't have that kind of money to put up and then wait up to 4 days to get it back.

2026-06-08 • via Nuitee
J
Jacob • solo_traveller • us
8
2026-06-01 • via Nuitee
M
Maria • couple • us
5
2026-06-01 • via Nuitee
E
Eliseo • extended_group • us
8
2026-05-31 • via Nuitee
J
Juliana • solo_traveller • us
5
2026-05-31 • via Nuitee
R
rawlinson • couple • gb
3
Pros:

Staff were friendly

Cons:

First room stank of cigarettes and the door lock was broken. Second room still smelt off and the mattress didn’t have a protector. The bath tub was also stained.

2026-05-30 • via Nuitee
K
Kenneth • solo_traveller • us
6
2026-05-28 • via Nuitee
E
Elsie • solo_traveller • us
7
It was very peaceful and the staff was friendly
Pros:

The peace

Cons:

We were never asked if we wanted our room cleaned or got offered cleaned towels

2026-05-28 • via Nuitee
K
Kenneth • solo_traveller • us
6
2026-05-27 • via Nuitee
C
Cynthia • family_with_children • us
1
Nothing because we were not a le to stay because I made a reservation online and there was nothing o
Pros:

Nothing because we were not a le to stay because I made a reservation online and there was nothing online that said I had to pay $100 deposit

Cons:

Nothing because we were not a le to stay because I made a reservation online and there was nothing online that said I had to pay $100 deposit

2026-05-27 • via Nuitee
L
Laishah • solo_traveller • ph
5
2026-05-27 • via Nuitee