Hilton Garden Inn Austin NW - Arboretum

Hotels
•
Hilton Worldwide
8.8 (152 reviews)
11617 Research Blvd, Austin, Texas, 78759 , Austin , US
1-512-241-1600

listing image 1
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Pets allowed

Facilities

Meeting rooms
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Wheelchair accessible
Elevator
ATM/banking
See all facilities

Review Highlights

Pros:
Friendly Staff
Clean and Comfortable Rooms
Good Location
Cons:
Housekeeping Issues
Noise from Cleaning Staff

Categories

Cleanliness
8.18
Reviews indicated good cleanliness but noted some issues with housekeeping noise and dirty items left behind.
Service
9.15
Numerous reviews praised the staff as friendly and helpful, with specific mentions of excellent service.
Location
9.19
Reviews mentioned it as a favorite location in the Austin area, reflecting a positive sentiment.
Room Quality
8.64
Compliments on room size, cleanliness, and comfort were noted, contributing to a positive perception.
Amenities
8.67
Standard hotel amenities provided positive feedback but were not the focus of many reviews.
Value for Money
8.93
Value perceived as good, especially with favorable comments on pricing for services received.
Food and Beverage
8.68
Restaurant staff were noted as friendly; however, specific feedback on food quality was not provided.
Overall Experience
8.95
Overall positive experiences led to many guests expressing their intention to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:21

Property Description

Recreational Amenities
Indulge in the indoor pool and 24-hour fitness center.

Dining Options
Savor American cuisine at Great American Grille or enjoy room service.

Featured Amenities
Take advantage of the business center, express check-out, and event spaces.

To book your stay, visit Hilton Garden Inn Austin NW - Arboretum in Austin (McNeil) today!

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 152 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.93
Food and Beverage: 8.68
Overall Experience: 8.95
R
Richard • family
10
Pros:

Great stay!

2025-10-13 • via Nuitee
E
elizabeth
10
Pros:

Frozen croissants not my favorite even if they can be warmed up in the microwave. Other than that it was good

2025-10-11 • via Nuitee
J
Julie
6
Pros:

Felt safe good area and close to highway

2025-10-07 • via Nuitee
L
Lilia
6
Pros:

Pet friendly

2025-10-06 • via Nuitee
R
Richard
10
Pros:

Helpful and friendly staff. Ultra quiet, have stayed here several times now. Very good location.

2025-09-29 • via Nuitee
T
terri
10
Pros:

Yes

2025-09-27 • via Nuitee
A
Alexis
10
Pros:

clean, nice staff

2025-09-26 • via Nuitee
A
Alar
10
Pros:

I was only at the property for one night for business. My room was good size and very clean and comfortable. The restaurant staff was responsive and friendly.

2025-09-26 • via Nuitee
E
erin • partner
8
Pros:

I’ve been to this hotel multiple times when visiting in Austin and the staff and the hotel is always one of the best I’ve stayed in

2025-09-26 • via Nuitee
S
Shanice Necole • partner
10
Pros:

Favorite location in the Austin area.

2025-09-24 • via Nuitee
E
Emanuel
10
Pros:

Great stay

2025-09-22 • via Nuitee
S
Santiago
10
Pros:

Clean room, staff

2025-09-21 • via Nuitee
R
Rene
10
Pros:

Good place

2025-09-20 • via Nuitee
M
Marcela
10
Pros:

I like this place

2025-09-19 • via Nuitee
M
Myron
10
Pros:

Very nice for the Price!

2025-09-11 • via Nuitee
S
Shanice • partner
10
Pros:

Staff was extremely sweet and helpful. Clean rooms

2025-09-08 • via Nuitee
N
Nino • partner
8
Pros:

Very quite and quaint.

2025-09-01 • via Nuitee
D
DONNA
10
Pros:

Very nice

2025-08-27 • via Nuitee
R
robert
10
Pros:

if, during your stay, Tom is on duty - count yourself lucky …. a Five Star service on a 3 star budget. Always helpful and friendly.

2025-08-10 • via Nuitee
P
Pablo • partner
10
Pros:

Facility was clean and well maintained. Staff was friendly and professional. Tom at front desk was especially friendly and helpful. Enjoyed my stay and will return.

2025-08-08 • via Nuitee