Pestana Palm Gardens

Hotels
Pestana Group
8.6 (122 reviews)
Vale De Centeanes, Lagoa, 8400-525 , Lagoa , PT

Facilities

Boat tours nearby
Fitness facilities
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Sauna
Wheelchair accessible
Fitness facilities
See all facilities

Review Highlights

Pros:
Great location
Excellent restaurant
Cons:
Cleanliness issues
Unhelpful staff

Categories

Cleanliness
6.61
Several complaints about dirty towels and broken amenities, impacting overall impressions.
Service
8.08
Mixed reviews; while staff was friendly in some cases, there were also reports of unhelpfulness.
Location
9.62
Positive mentions about the location being beautiful and desirable for vacation.
Room Quality
7.57
Issues reported with AC and hard beds, but large and beautiful units were appreciated.
Amenities
9.1
Some amenities like the pool received positive feedback despite issues with the interior.
Value for Money
9.06
Value perception largely positive due to location and size of accommodations.
Food and Beverage
9.61
Restaurant Sal & Tal received excellent feedback from guests.
Overall Experience
9.18
Overall experiences varied, but notable positive aspects outweigh negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 08:30

Property Description

Discover the perfect getaway at Pestana Palm Gardens, where luxury meets relaxation in the heart of Lagoa.

Unwind in Ultimate Comfort
Indulge in our onsite massages, body treatments, and facials, ensuring you leave feeling rejuvenated. Relax in one of our spacious 79 guestrooms featuring modern amenities such as LCD televisions, refrigerators, and complimentary Wi-Fi.

Endless Recreation Options
Enjoy two outdoor swimming pools, a health club, and an outdoor tennis court. Adventure awaits just minutes away at nearby Vale Centeanes Beach and various picturesque attractions.

Culinary Delights Await
Savor delicious meals at Pimenta Preta or unwind with a drink at our bar/lounge or poolside bar. Start your day with a delightful buffet breakfast to fuel your adventures.

Your perfect escape is just a booking away!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • The property is professionally cleaned.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FAO

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Green Key (Foundation for Environmental Education)

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

8.6
Based on 122 reviews
Cleanliness: 6.61
Service: 8.08
Location: 9.62
Room Quality: 7.57
Amenities: 9.1
Value for Money: 9.06
Food and Beverage: 9.61
Overall Experience: 9.18
B
Bhaskar family
6
Pros:

Old property. The kitchen door handle was broken. The bathroom tap kept dripping, no soap in kitchen. Frayed old towels. Baed room AC started dripping water on day 2 and had to shut it off.
Lady at the reception unhelpful and made comments about too many tourists.
Overall, not recommended.

2025-09-20 via Nuitee
D
David family
6
Pros:

We had a hassle on check in based on number in our party even though the room could easily accommodate us. The beds were hard and we didn’t get our queen bed. Towels weren’t the cleanest. Pool area was nice. Villa space was great as was the view

2025-08-11 via Nuitee
L
Leonardo family
10
Pros:

Excelente lugar para estar uno o varios dias.

2025-08-07 via Nuitee
L
Luis family_with_children
10
Pros:

This place was wonderful! It’s a little piece of paradise in the Algarve. The units are large and very beautiful. The staff is amazing and goes out of their way to make your stay as great as possible. I will be back! Amazing!

2025-07-17 via Nuitee
M
Meera family
2
Pros:

The properly is run down. Aunts everywhere. Staff is not friendly at all and is a bit rude. Will not recommend to stay here.

2025-07-14 via Nuitee
P
Patricia family
10
Pros:

We love the property and the friendly staff. The restaurant Sal & Tal was excellent.

2025-07-13 via Nuitee
C
Camper67587293962 Family gb
2
SHAME
Pros:

I ended my stay at the Pestana Palm Gardens in Carvoeiro in the worst possible way. I was in my last days at the hotel and was walking past the pools with my husband, and I heard a heated argument between two women, these women were workers there because they were in uniform. One of them was treating another colleague badly, it seemed to me that they were cleaning the houses and one of them was the boss of the other. The one who seemed to be the boss was shouting at the girl with curly hair and with her arms in the air pointing her finger in her face, I found it despicable and very ugly and even worse because the customers saw everything. I hope that the hotel takes measures against the cleaning manager and that the same humiliation does not happen again.

2025-06-18 via Tripadvisor
J
Jodi partner
10
Pros:

10 minute walk to an amazing beach. Quiet patio for morning coffee. Allowed late checkout.

2025-06-11 via Nuitee
A
Angela friends
4
Pros:

The washing machine was half filled with dirty water that smelled horrible. The entire room and hallway smelled. We got over this issue and the inability to wash our clothes midway through our trip but then the roaches started running around our room and we were done. The front desk did move use to a new unit at 1130pm for which we were thankful.

2025-06-01 via Nuitee
E
Ellen partner
10
Pros:

Wonderful tiny apartment. Very quiet area , super clean and kind staff. Parking right outside our door for the rental made coming and going a breeze. Oh!! And… there are 2 balconies!! Beds are extra firm but we loved it and rooms are decorated nicely and appear on the newer side. We loved our stay here, conveniently located close to a beach town (5 min away), Benagil caves ( 10 minute drive)). Well worth it! We will be back!

2025-05-27 via Nuitee
T
T4787YOdavidc Couples
6
Bed discomfort
Pros:

Beds were like lightly padded concrete
Staff were very friendly and helpful
Unless very fit you need a car or use cabs
Rooms cleaned every day
Coastline beautiful and great walks.
Breakfast is excellent. Cold wind from the atlantic colder than I expected in May.

2025-05-15 via Tripadvisor
H
helenl692016 Couples gb
8
relaxing peaceful break
Pros:

just returned from 4 nights. we were upgraded to a 2 bedroom. 2 storey house overlooking the pool. The house was clean spacious and had everything we needed.
However, although the house was lovely. with attractive surroundings. i would say that this is probably 3 not 4 stars. There is need for updating as well as repairing and upkeep of the hotel grounds.
we had breakfast included. This was lovely. great variety and nicely cooked. would definitely suggest new towels as they have definitely had their day.
Even though some negatives of this property i would say a lovely peaceful break was had and would recommend.

2025-05-09 via Tripadvisor
D
Daria family_with_children
10
Pros:

We had a lovely stay at Pestana Palm Gardens. The place was clean, quiet and perfect for kids. Nice pool, beautiful views and close to the beach. We’d definitely come back!

2025-04-14 via Nuitee
A
Ananda family
8
Pros:

Looks very nice from outside but the property is old and not the best maintained. Staff are nice and responsive. The interior of the accommodation was very ordinary even the towels were old and worn. Near to the city center and somewhat walkable 20/25min to the beach.

2025-03-23 via Nuitee
H
Helen C partner
10
Pros:

I liked using this hotel as my base for many activities. I could walk to the beginning of the Seven Hanging Valleys Trail in about ten minutes by heading east. The views are spectacular. I could walk ten minutes west to get to an excellent place for breakfast or lunch "Earth Shop and Cafe." We had a car so we could also do outings, for example, Praia Nova (for the beach and the lovely chapel on the cliffs), and Silves for the castle and the storks by the river as you enter the town.

2025-03-16 via Nuitee
B
Badcatfluffy NONE ca
6
7 day stay in 2 bedroom unit #60
Pros:

We stayed in Unit 60, a 2 bedroom unit with balcony. We requested a sea view prior to arrival and we were told yes we would have a sea view. When we walked into our unit we quickly determined that our lower level garden view was of grass and a wall and the sea view was an obstructed view of water from the far edge of the balcony, We went back to the front desk to advise there was not a sea view, we were told that RCI clients only get this if it is available. The front desk also indicated that we could see some water from the balcony so it was considers partial sea view. Additionally, we were advised only 2 bedroom units have a sea view.
The units are quite large, however very dated. Our 2 bedroom unit apparently sleeps 6, however 2 people would be sleeping on sofas. The kitchen had a washing machine, dishwasher, microwave, stove and refrigerator. There is a mid size TV in the main living dining area and a smaller TV in the master bedroom. These TV’s are not smart.. no streaming/mirroring. The unit does not let in a lot of light even with curtains open. The kitchen was not well stocked with either dishes or cooking items. The dining area for “potentially” 6 is extremely small. The unit has two bathrooms. One with a very old shower unit and sink, the other with a very tall tub with shower head. Climbing in and out of this slippery tub was not enjoyable. There is maid service everyday, however we declined most days other than getting fresh towels as they were not drying fast enough as drying area is shaded.
There is a small play area for toddlers. The pool is large, however very very cold even for the very brave. There is a fitness centre which we did not use and rundown Tennis courts. The grounds could use some attention/maintenance. The restaurant – Sal & Tal is quite good and the pool bar was very reasonable. The staff are extremely friendly.
The 2nd floor balcony is very large, and has 4 loungers, a table and 6 chairs. Unfortunately it does not have a barbecue. There is not even a shared barbecue area of the complex. The patio furniture both on the ground level and up on the 2nd floor balcony is uncomfortable green plastic.
Palm Gardens Ocean & Golf Villas is walking distance from the pretty town of Carvoeiro in the Algarve. Note that the walk is a long steep uphill from the centre of Carvoeiro. If you stay here, I highly recommend renting a car to get groceries, visit all of the nearby “praia’s” and boardwalks along the cliffs. A boat trip to see Benagil Caves is a must do.
I would not stay here again as there a many other choices in the area that are well maintained and for a similar price point.

2025-03-11 via Tripadvisor
R
Rick
6
Very small bathroom & shower
Pros:

Check in was very quick. We asked fro a ground floor unit and they changed it for us. Once in the unit, it was fine but there were no blinds on front kitchen window and the bathroom was extremely small. The stove was hard to operate and we never figured out the wash machine. The entire property was clean but dated and the hotel next door was under a complete reno. Staff at the property were very courteous but very limited English.

2025-02-27 via Nuitee
L
Laura friends
10
Pros:

I stayed there just for 1 night, room was clean and specious, area was amazing , went for morning walk the views were amazing. Had a dinner in their restaurant, food and service was great.

2025-02-23 via Nuitee
F
F8982BQelenat Couples gb
8
Lovely winter break
Pros:

Stayed here for a little winter escape with my boyfriend. We were upgraded to a 2 bed villa which was a lovely surprise as ended up with so much space. The villa was very clean and the maids were lovely. The staff in the restaurant were very attentive and friendly.

2025-02-15 via Tripadvisor
C
CATALIN partner
10
Pros:

Nice lodging units. We got upgraded to a 2 bedroom unit. The exteriors looks amazing. The interiors are awesome. The kitchen had everything you need, including a dishwasher and a washing machine. The pool looked amazing. The staff is very friendly and knowledgeable. Many people were in resort for long stay and repeated customers. They had their own restaurant but were not far away from downtown full of restaurants and shopping.

2025-02-14 via Nuitee