Ambassador Self Check-in Hotel

Hotels
8 (1964 reviews)
Zürichstrasse 3 , Luzern , ch

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Car hire
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean
Good location
Efficient check-in
Cons:
Breakfast variety
Room temperature issues

Categories

Cleanliness
8
Most reviews mention cleanliness positively with comments like 'camera pulita' and 'very clean'. However, there were some mentions of cleanliness issues like rooms not being cleaned during the stay.
Service
8.5
Overall service was viewed favorably, with comments on easy check-in and helpful staff, though there were complaints regarding breakfast service.
Location
9
Location is frequently praised as it is described as central and convenient.
Room Quality
8
Room quality was mostly appreciated, with remarks on size and comfort, though there was a comment about a room being too warm.
Amenities
7.5
Amenities were sometimes seen as lacking variety, especially regarding food options offered during breakfast.
Value for Money
8
Some reviews suggested that the pricing may be high relative to the variety and quality of services provided.
Food and Beverage
7
Mixed feedback on food quality. While breakfast was appreciated in some reviews, others found the selection basic and lacking.
Overall Experience
8
Overall experience was mostly positive, though a few negative interactions impacted some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:59

Property Description

Luxurious Accommodation
The Ambassador Luzern, situated near the Old Town and iconic landmarks, offers elegantly furnished rooms equipped with a minibar and complimentary Wi-Fi.

Culinary Delights
Indulge in a gastronomic experience at Lapin restaurant, where you can savor exquisite specialties paired with a diverse selection of wines.

Convenient Location
Explore Lucerne's vibrant city center, bustling with shops and cafes, just a short stroll from the hotel. Additionally, benefit from easy access to the renowned Pilatus mountain with a bus stop conveniently located at the Ambassador's doorstep.

Book your stay at Ambassador Luzern now to experience luxury, fine dining, and unparalleled convenience during your Lucerne getaway.

Important information:

Please note that the property has a special arrangement with the parking garage. Once you get your parking ticket there, please ask the hotel's reception for further details.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs CHF 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 2 years old to 12 years old stay for CHF 30 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1964 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
P
Pamela • couple • gb
8
2026-05-23 • via Nuitee
N
Nicole • couple • nz
9
Pros:

Lovely large rooms and comfortable beds. Not far from the train station and the Lion Monument. They were happy to hold our bags until check in.
Breakfast was basic but plentiful and tea and coffee are available all day. Would recommend this hotel.

2026-05-23 • via Nuitee
M
Mauricio • extended_group • br
10
Pros:

Perfect!!

2026-05-23 • via Nuitee
T
Tai Hung • solo_traveller • tw
8
2026-05-23 • via Nuitee
S
Sandra • solo_traveller • br
8
Café da manhã imperdível!
Pros:

A localização é muito boa, roupas de cama e banho em perfeito estado e o café da manhã é completo, delicioso!

Cons:

Apenas uma observação quanto à chegada ao hotel, a entrada quase passa despercebida. É apenas um pequeno hall onde se realiza o self-check in.

2026-05-22 • via Nuitee
A
Adriano Augusto • solo_traveller • br
10
2026-05-22 • via Nuitee
M
Mandy • solo_traveller • gb
8
2026-05-21 • via Nuitee
G
Gerhard • solo_traveller • at
9
2026-05-21 • via Nuitee
C
Cabeza61 • couple • ar
8
Alojamiento razonable en una ciudad encantadora
Pros:

Buen desayuno y muy buen ubicación.

2026-05-20 • via Nuitee
A
Angelei • solo_traveller • au
8
Pros:

location is good, close to everything

Cons:

no coffee amd tea in room

2026-05-20 • via Nuitee
I
Ines • solo_traveller • de
8
Pros:

Gute Lage , gutes Frühstück, Check In bei kleinen Problemen mit der Schreibweise des Namens super. Statt Ü einfach nur U nehmen.
Zimmer zum Innenhof war gut. Würde ich immer wieder nehmen. Zur Hauptstraße eher für mich nicht.

2026-05-20 • via Nuitee
K
Krishnendu • family_with_children • in
10
2026-05-19 • via Nuitee
G
Gabriel • couple • br
10
2026-05-19 • via Nuitee
C
Christine • couple • ch
7
2026-05-18 • via Nuitee
H
Heinz • solo_traveller • de
9
Sehr gerne wieder.
Pros:

Die Lage des Hotels direkt an der Altstadt und fußläufige Distanz zum Bahnhof und Quai ist hervorragend. Ich war das zweite mal da. Das Frühstück sehr schön im modern renovierten Frühstücksraum mit perfektem Service. Der schön gestaltete Sitzplatz im Innenhof lädt zum Chillout ein.
Das Preisniveau für schweizer Verhältnisse mehr als angemessen.

2026-05-18 • via Nuitee
A
Aritra • solo_traveller • in
10
Pros:

Very good location. We were apprehensive about self check in process but it was extremely smooth.

Cons:

Breakfast spread was very average despite being pricey.

2026-05-17 • via Nuitee
P
Peter • couple • au
8
Close to railways station and comfortable
Pros:

Location and ease of access

2026-05-17 • via Nuitee
G
Guillermo • solo_traveller • cl
8
Pros:

La ubicación es excelente, el desayuno es muy bueno aunque como las instalaciones son compartidas con otro hotel, hay una hora donde coinciden los huéspedes y se prodicen retrasos y aglomeraciones.

Cons:

Es un hotel antiguo, la decoración y diseño son antiguos. No tuvimos oportunidad de interactuar mucho con el personal pues el personal es compartido con otro hotel.

2026-05-16 • via Nuitee
J
Jazmin • family_with_children • py
10
2026-05-16 • via Nuitee
A
Adriana • solo_traveller • ro
10
LUCERNE O BIJUTERIE
Pros:

Cazare foarte buna, aproape de obiectivele turistice, practic in centru. Parcarea este chiar langa hotel.

Cons:

Nu am nicio nemultumire.

2026-05-16 • via Nuitee