Ambassador Self Check-in Hotel

Hotels
8 (2267 reviews)
Zürichstrasse 3 , Luzern , CH
+41 41 418 81 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Garden
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean
Good location
Efficient check-in
Cons:
Breakfast variety
Room temperature issues

Categories

Cleanliness
8
Most reviews mention cleanliness positively with comments like 'camera pulita' and 'very clean'. However, there were some mentions of cleanliness issues like rooms not being cleaned during the stay.
Service
8.5
Overall service was viewed favorably, with comments on easy check-in and helpful staff, though there were complaints regarding breakfast service.
Location
9
Location is frequently praised as it is described as central and convenient.
Room Quality
8
Room quality was mostly appreciated, with remarks on size and comfort, though there was a comment about a room being too warm.
Amenities
7.5
Amenities were sometimes seen as lacking variety, especially regarding food options offered during breakfast.
Value for Money
8
Some reviews suggested that the pricing may be high relative to the variety and quality of services provided.
Food and Beverage
7
Mixed feedback on food quality. While breakfast was appreciated in some reviews, others found the selection basic and lacking.
Overall Experience
8
Overall experience was mostly positive, though a few negative interactions impacted some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:59

Property Description

Luxurious Accommodation
The Ambassador Luzern, situated near the Old Town and iconic landmarks, offers elegantly furnished rooms equipped with a minibar and complimentary Wi-Fi.

Culinary Delights
Indulge in a gastronomic experience at Lapin restaurant, where you can savor exquisite specialties paired with a diverse selection of wines.

Convenient Location
Explore Lucerne's vibrant city center, bustling with shops and cafes, just a short stroll from the hotel. Additionally, benefit from easy access to the renowned Pilatus mountain with a bus stop conveniently located at the Ambassador's doorstep.

Book your stay at Ambassador Luzern now to experience luxury, fine dining, and unparalleled convenience during your Lucerne getaway.

Important information:

Please note that the property has a special arrangement with the parking garage. Once you get your parking ticket there, please ask the hotel's reception for further details.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8
Based on 2267 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 8
Food and Beverage: 7
Overall Experience: 8
M
Marios • solo_traveller • cy
10
2026-09-19 • via Nuitee
I
Ian • solo_traveller • au
8
Pros:

Location and value

Cons:

Fridge could be colder

2026-09-19 • via Nuitee
S
Sebastiana • couple • es
10
Estancia perfecta
Pros:

Todo en general

Cons:

Ninguna

2026-09-19 • via Nuitee
R
Rita Robinette • couple • us
8
2026-09-19 • via Nuitee
R
Romina • couple • ar
9
2026-09-19 • via Nuitee
P
PD Dr. med. H. Christian • couple • de
10
2026-09-18 • via Nuitee
U
Utoom • solo_traveller • jo
8
2026-09-18 • via Nuitee
K
KENTA • couple • jp
9
2026-09-17 • via Nuitee
A
Andrea • extended_group • au
8
Clean and easy to access, would recommend to other travellers.
Pros:

Easy to access the self check in
Bus stop right outside
Supermarket close by
Easy walk to the train station

Cons:

No tea/coffee making facilities in the room

2026-09-17 • via Nuitee
J
Jean • couple • us
8
Great location and easy check in
Pros:

Convenient location. Comfortable

Cons:

I didn’t feel the breakfast was very satisfactory

2026-09-17 • via Nuitee
J
Jana • extended_group • at
9
Wir waren sehr zufrieden
Pros:

Das Frühstück war sehr gut, die Lage ausgezeichnet

Cons:

Alles war gut

2026-09-16 • via Nuitee
P
Paul • solo_traveller • gb
7
2026-09-16 • via Nuitee
K
Kristy • solo_traveller • au
9
2026-09-15 • via Nuitee
M
María • extended_group • es
8
2026-09-14 • via Nuitee
Z
Zhidong • extended_group • us
1
Worst hotel in my 30 years world travel.
Pros:

None

Cons:

The clean staff removed the room card and left fridge without power . All stuff inside had to be thrown away.

2026-09-14 • via Nuitee
F
Ferrucio • solo_traveller • br
6
2026-09-14 • via Nuitee
G
Gabriel • solo_traveller • ar
9
Pros:

Sin saberlo llegamos a Lucerna en un día que allí era feriado y como bien lo informa el hotel, el sistema que tienen es de check in y check out automatizados por lo cual sin obtener nuestra tarjeta de entrada no podíamos acceder a nuestra habitación.
Por suerte a los pocos minutos entró un señor que venía con una herramienta de trabajo y ante nuestra explicación de la situación, se comunicó por celular con alguien del personal del hotel y en un par de minutos el inconveniente estaba solucionado y ya podíamos subir a nuestra habitación.
Al retirarse el señor que había sido tan amable, la empleada nos contó que ese era el dueño del hotel. Al margen de lo anecdótico: en la esquina, a la vuelta funciona otro hotel relacionado y con recepción al que se puede recurrir ante cualquier problema.
Cuenta con una cómoda zona de desayunador de acceso libre con infusiones y microondas a disposición y una terraza muy agradable.
Todo funcionó perfectamente y la ubicación es ideal.

Cons:

Estuvo todo excelente.

2026-09-13 • via Nuitee
F
Fredech72 • solo_traveller • ch
8
2026-09-13 • via Nuitee
S
Simin • family_with_children • ca
2
2026-09-12 • via Nuitee
T
Tabbitha • couple • us
9
It was good
Pros:

We loved the room they gave us. Room 603 is on the top floor all the way to the end and had a huge balcony with a pretty view of the city. We really enjoyed it. The price for what you get is amazing. The bed is so comfortable. The room was very spacious. Location is great there’s a bus stop right outside but everything is walking distance.

Cons:

I was so sure we had booked with breakfast but when we went down they said we didn’t.
They could be right and that’s fine I just remember differently but what bothered me is how aggressive the staff was about it. We weren’t trying to steal we genuinely thought we booked with breakfast. They could tell I was upset with how much they were arguing with me so they offered to let us eat but we didn’t feel like it at that point so we left.
My husband and I were just surprised by how they were speaking. If we didn’t have breakfast that’s fine we remember differently but the interaction with them really through us off.

2026-09-11 • via Nuitee