Best Western Grand Hotel Guinigi

Hotels
•
Best Western
8.4 (1652 reviews)
Via Romana 1247 , Lucca , it

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great amenities for families
Cons:
Issues with room temperature control
Poor breakfast service
Pricing concerns

Categories

Cleanliness
8.55
Hotel was clean, well-maintained, and showed good housekeeping practices.
Service
8.55
Staff were generally friendly and helpful, although there were some minor issues with service during check-in.
Location
8.45
Location was generally favorable, with easy access to local attractions, though a bit far from the historical center.
Room Quality
8.35
Rooms were spacious and comfortable, but some complaints regarding temperature control.
Amenities
8.55
Amenities like the large playroom for children and parking availability were appreciated.
Value for Money
8.05
Some reviewers felt the pricing did not match the provided services, particularly during breakfast.
Food and Beverage
8.25
Breakfast had a good variety, but there were complaints about the quality and service at times.
Overall Experience
8.45
Generally positive experiences but with some inconsistencies regarding service and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:17

Property Description

Luxurious Accommodations

The Best Western Grand Hotel Guinigi offers air-conditioned rooms with Mediaset Premium channels and free Wi-Fi internet, ensuring a comfortable stay for our guests.

Wellness and Dining Experience

Indulge in relaxation at the hotel's wellness centre with a gym and TV lounge, followed by a delightful dining experience in the restaurant offering a mix of Tuscan, Italian, and international cuisine.

Convenience and Service

Guests can enjoy the convenience of a breakfast buffet, bike rentals on-site, and a bar serving drinks until midnight, all designed to enhance your stay at our property.

Book now to experience the perfect blend of luxury, comfort, and convenience at the Best Western Grand Hotel Guinigi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 12 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
    People 13 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1652 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.45
Room Quality: 8.35
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.25
Overall Experience: 8.45
D
db390039a98070ad9215b5c2cb1af706 • solo_traveller • it
9
Per viaggio di lavoro ottimo hotel.
Pros:

Camere pulite e spaziose, gentilezza del personale, bellezza dell’hotel.

Cons:

Colazione buona ma migliorabile, considerando il prezzo della camera (rispetto altri hotel della stessa categoria)

2026-04-18 • via Nuitee
6
6a916a3bab0472231ac82489b3c54a48 • solo_traveller • it
9
2026-04-16 • via Nuitee
E
e0ed5bc03c247369332e7e1a1b65ae9d • couple • it
8
Pros:

la pulizia della camera e l'arredo di tutta la struttura, l'insonorizzazione della camera pur essendo sulla strada

Cons:

colazione: pur essendo domenica ed essendoci ancora persone in sala alle 10 in punto hanno cominciato a portare via la roba. Segnalo anche l'assenza di vassoi che costringono a fare molti viaggi per procurarsi il necessario per la colazione intralciando così il percorso anche del personale. Fra l'altro la dislocazione del buffet è decentrata rispetto alla sala.

2026-04-16 • via Nuitee
E
e7a81069bb347155d09d5d18bb6e31f0 • solo_traveller • it
9
2026-04-15 • via Nuitee
B
bd37984ca131722b577ba015e5d29eba • solo_traveller • it
10
2026-04-15 • via Nuitee
C
c5822e1c07ae71f0f14eabed922df451 • solo_traveller • it
7
Pros:

la camera grande e parcheggio comodo

Cons:

la. colazione mediocre con cameriere sgradevoli. nessuna tavola apparecchiata (fai da te !!!!) una tristezza,!!!!

2026-04-14 • via Nuitee
C
ca8a6e2b4f1772fd7c00780c26c91f57 • family_with_children • it
9
2026-04-13 • via Nuitee
B
b3c511545eea7214c86a8c2f0fc4edeb • solo_traveller • ch
9
Pros:

Confort

Cons:

Calme

2026-04-12 • via Nuitee
L
LUIGI • extended_group • ch
7
Pros:

Accoglienti come le ultime quattro volte..

Cons:

Si sono dimenticati il servizio in caméra…

2026-04-11 • via Nuitee
C
Carlo • couple • it
8
In breve un soggiorno piacevole e rilassante, al giusto prezzo.
Pros:

Il parcheggio gratuito, riservato ai clienti dell'Hotel. Il silenzio durante a notte e la tranquillità del luogo dove sorge la struttura. La colazione ben assortita e abbondante, soddisfacente anche la ristorazione interna, piccolo neo il dolce, la pasta sfoglia non era fresca. Due televisori a schermo piatto per soddisfare i diversi gusti degli occupanti. Lo spazio a disposizione veramente tanto, di fatto un appartamentino con terrazzino arredato.

Cons:

La manutenzione della camera, noi abbiamo alloggiato in una suite. Una gamba del divano era svitata, e lo stesso traballava, l'ho rimessa a posto con un minimo di manualità. Il saliscendi della doccia carente nel fissaggio al muro e di fatto bloccato ad un'altezza fissa. Il frigobar con solo due bottigliette d'acqua, a pagamento.

2026-04-10 • via Nuitee
D
Dalla Valle • solo_traveller • it
8
2026-04-10 • via Nuitee
C
Csaba • family_with_children • hu
10
A környék felfedezéséhez egy kiváló, tiszta szálloda 2 éjszakára
Pros:

A környék felfedezéséhez kerestünk 2 éjszakára szállást. Mivel a szállodalánc másik szállodájában már korábban megszálltunk, ezért csalódás nem érhetett. Biztosra mentünk, most is rendben volt minden. Tökéletes tisztaság, pihentető alvás. 3 db kétágyas szobát foglaltunk és egymás mellettieket kaptunk. A reggeli bőséges volt, udvarias volt a személyzet. A szálloda mögötti udvaron lehetett parkolni az autóval. Örülünk, hogy ezt választottuk.

Cons:

Reggelihez kicsit több zöldség kínálat előnyös lett volna. De amúgy minden rendben volt.

2026-04-10 • via Nuitee
Z
Zigliotto • couple • it
7
Pros:

colazione

2026-04-09 • via Nuitee
M
MIRKO • extended_group • it
9
2026-04-09 • via Nuitee
A
Angelika • family_with_children • de
9
2026-04-09 • via Nuitee
P
Peruzzo • extended_group • it
9
Pros:

Ben pulito, posizione comoda.

Cons:

Niente

2026-04-08 • via Nuitee
P
Paola Maria • family_with_children • it
10
Pasquetta a lucca
Pros:

Struttura situata in un ottimo punto ,pulita e silenziosa

Cons:

La mattina alla colazione c era un macchinetta del caffè che faceva caffè brutto e acquoso.

2026-04-08 • via Nuitee
V
Veneranda • solo_traveller • it
9
2026-04-08 • via Nuitee
F
Franco • couple • it
9
2026-04-07 • via Nuitee
G
Gagliardi • family_with_children • it
9
2026-04-07 • via Nuitee