Best Western Grand Hotel Guinigi

Hotels
•
Best Western
8.4 (1734 reviews)
Via Romana 1247 , Lucca , it

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great amenities for families
Cons:
Issues with room temperature control
Poor breakfast service
Pricing concerns

Categories

Cleanliness
8.55
Hotel was clean, well-maintained, and showed good housekeeping practices.
Service
8.55
Staff were generally friendly and helpful, although there were some minor issues with service during check-in.
Location
8.45
Location was generally favorable, with easy access to local attractions, though a bit far from the historical center.
Room Quality
8.35
Rooms were spacious and comfortable, but some complaints regarding temperature control.
Amenities
8.55
Amenities like the large playroom for children and parking availability were appreciated.
Value for Money
8.05
Some reviewers felt the pricing did not match the provided services, particularly during breakfast.
Food and Beverage
8.25
Breakfast had a good variety, but there were complaints about the quality and service at times.
Overall Experience
8.45
Generally positive experiences but with some inconsistencies regarding service and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:17

Property Description

Luxurious Accommodations

The Best Western Grand Hotel Guinigi offers air-conditioned rooms with Mediaset Premium channels and free Wi-Fi internet, ensuring a comfortable stay for our guests.

Wellness and Dining Experience

Indulge in relaxation at the hotel's wellness centre with a gym and TV lounge, followed by a delightful dining experience in the restaurant offering a mix of Tuscan, Italian, and international cuisine.

Convenience and Service

Guests can enjoy the convenience of a breakfast buffet, bike rentals on-site, and a bar serving drinks until midnight, all designed to enhance your stay at our property.

Book now to experience the perfect blend of luxury, comfort, and convenience at the Best Western Grand Hotel Guinigi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 12 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
    People 13 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1734 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.45
Room Quality: 8.35
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.25
Overall Experience: 8.45
G
gennaro • extended_group • it
10
2026-05-30 • via Nuitee
M
Marlyse • couple • ch
9
Pros:

Comfort de la chambre, magnifique buffet du petit déjeuner.

2026-05-30 • via Nuitee
F
Fortunato Antonio • solo_traveller • it
9
Pros:

Camera ampia
Ottima colazione
Parcheggio

Cons:

Forse la moquette nei corridoi

2026-05-30 • via Nuitee
A
Anders • extended_group • se
9
2026-05-29 • via Nuitee
L
Laurent • couple • fr
8
Lucques est vraiment un village à visiter et cet hôtel à l'entrée de la ville est parfait
Pros:

Proximité de la veille ville
Personnel très accueillant aimable serviable merci

2026-05-29 • via Nuitee
S
sherwood • solo_traveller • gb
8
Good, comfortable stay. Possible to walk into lucca, road quite busy, not good in hot weather
Pros:

Stefano the bar man was very good

Cons:

The dining room had cupboards and shelves where some tables were. Dinner on our first evening was spoilt by staff continuously accessing the shelves and cupboards around our table. This is a bad layout

2026-05-28 • via Nuitee
J
jean-louis • couple • fr
7
2026-05-27 • via Nuitee
M
Marta • couple • sm
10
Comodo hotel a Luccca
Pros:

Mi reco frequentemente a Lucca e scelgo spesso questo hotel, perché è comodo, pulito e in un’ottima posizione con un bel parcheggio.

2026-05-26 • via Nuitee
B
Barbara • solo_traveller • gb
8
2026-05-26 • via Nuitee
I
Iris • couple • de
10
2026-05-26 • via Nuitee
A
Anita • solo_traveller • ch
10
2026-05-24 • via Nuitee
L
Luca • solo_traveller • it
9
2026-05-23 • via Nuitee
M
mauro • family_with_children • it
9
2026-05-22 • via Nuitee
B
BCTek80 • solo_traveller • it
9
2026-05-19 • via Nuitee
M
mauro • couple • it
7
2026-05-17 • via Nuitee
T
Tarik • couple • tr
5
Won’t repeat it
Pros:

The lobby

Cons:

Not clean not very welcoming staff not a good breakfast

2026-05-15 • via Nuitee
L
Lorenzo • solo_traveller • it
7
Rapporto qualità prezzo inappropriato.
Pros:

Pulizia e cortesia del personale.
Posizione, ma è soggettivo, per me è comodo in quanto vicino ai miei punti di interesse.

Cons:

Rapporto qualità prezzo spropositato (233 € per pernotto in camera Classic).
La struttura è in ordine, ma datata.
Servizio ristorazione mediocre e sala colazione disorganizzata.

2026-05-15 • via Nuitee
P
Patty • couple • us
10
I would stay there again
Pros:

There was parking & it’s not too far from the city of Lucca. Place was clean and the staff were friendly & helpful.

2026-05-12 • via Nuitee
K
Karina • couple • gb
5
Cons:

Very surly staff - from reception to breakfast- not a smile to be found.

2026-05-10 • via Nuitee
M
Mirko • couple • hr
9
2026-05-07 • via Nuitee