Best Western Grand Hotel Guinigi

Hotels
•
Best Western
8.4 (1635 reviews)
Via Romana 1247 , Lucca , it

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Great amenities for families
Cons:
Issues with room temperature control
Poor breakfast service
Pricing concerns

Categories

Cleanliness
8.55
Hotel was clean, well-maintained, and showed good housekeeping practices.
Service
8.55
Staff were generally friendly and helpful, although there were some minor issues with service during check-in.
Location
8.45
Location was generally favorable, with easy access to local attractions, though a bit far from the historical center.
Room Quality
8.35
Rooms were spacious and comfortable, but some complaints regarding temperature control.
Amenities
8.55
Amenities like the large playroom for children and parking availability were appreciated.
Value for Money
8.05
Some reviewers felt the pricing did not match the provided services, particularly during breakfast.
Food and Beverage
8.25
Breakfast had a good variety, but there were complaints about the quality and service at times.
Overall Experience
8.45
Generally positive experiences but with some inconsistencies regarding service and room conditions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:17

Property Description

Luxurious Accommodations

The Best Western Grand Hotel Guinigi offers air-conditioned rooms with Mediaset Premium channels and free Wi-Fi internet, ensuring a comfortable stay for our guests.

Wellness and Dining Experience

Indulge in relaxation at the hotel's wellness centre with a gym and TV lounge, followed by a delightful dining experience in the restaurant offering a mix of Tuscan, Italian, and international cuisine.

Convenience and Service

Guests can enjoy the convenience of a breakfast buffet, bike rentals on-site, and a bar serving drinks until midnight, all designed to enhance your stay at our property.

Book now to experience the perfect blend of luxury, comfort, and convenience at the Best Western Grand Hotel Guinigi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PSA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 12 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for € 30 per person per night when using an available extra bed.
    People 13 years old and over stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1635 reviews
Cleanliness: 8.55
Service: 8.55
Location: 8.45
Room Quality: 8.35
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.25
Overall Experience: 8.45
S
Stella • couple • it
10
Staff eccezionale, accoglienza calorosa e attenzione ai dettagli: un vero gioiello nel cuore di Lucca.
Pros:

Soggiorno perfetto nel cuore di Lucca!

Ho soggiornato all’hotel Guinigi e l’esperienza è stata semplicemente eccellente sotto ogni punto di vista. La posizione è impareggiabile: a due passi dall’ospedale. ma allo stesso tempo in una zona tranquilla e silenziosa.

La camera era spaziosa, pulitissima e curata nei minimi dettagli, con un letto comodissimo e tutti i comfort necessari per un soggiorno rilassante. Lo staff è stato sempre sorridente, disponibile e pronto a soddisfare ogni richiesta con grande professionalità.

Durante il soggiorno c’è stato un piccolissimo inconveniente, ma è stato risolto immediatamente con grande efficienza e cortesia. Ho davvero apprezzato la rapidità e l’attenzione dimostrate: è proprio in queste situazioni che si vede la qualità di una struttura.

Consiglio vivamente l’Hotel Guinigi a chiunque voglia vivere Lucca al meglio, con comfort, eleganza e un servizio impeccabile. Ritornerò a breve!

2026-02-14 • via Nuitee
F
Federico • solo_traveller • it
9
2026-02-13 • via Nuitee
G
Giulio • solo_traveller • ro
10
Pros:

L'accoglienza da parte dello staff alla Reception. Per noi viaggiatori "seriali" ricevere un'accoglienza professionale e cordiale anche se e' la prima volta che frequenti l'Hotel, e' molto importante. La Signora Elisa in questo e' stata davvero il Top. Naturalmente ho annotato l'Hotel Best Western Grand Hotel Guinigi come punto di riferimento per i miei prossimi viaggi in zona.

2026-02-08 • via Nuitee
L
Lorenzo • solo_traveller • it
8
2026-01-28 • via Nuitee
G
Giuseppe • family_with_children • it
9
Pros:

Camera, colazione.

2026-01-27 • via Nuitee
G
Gentile • solo_traveller • it
10
2026-01-25 • via Nuitee
M
MAURO LAZZERETTI • solo_traveller • it
8
2026-01-24 • via Nuitee
E
Emma • family_with_children • gt
10
Relax y Comodidad
Pros:

La amabilidad del personal. El orden y limpieza de mi habitación.
La comodidad de tener donde aparcar el vehículo en el hotel.

2026-01-19 • via Nuitee
F
Francesco Ferdinando • couple • it
9
2026-01-19 • via Nuitee
Y
Yana • couple • il
9
Pros:

отзывчивый персонал, все хорошо, напротив автобусная остановка, можно взять на прокат велосипед, недалеко вкусная местная пицца недорого, вид из окна спокойный, красивый

Cons:

далековато от центра города, только такси (15 евро) либо альтернативные варианты

2026-01-19 • via Nuitee
A
alessandra • couple • it
10
2026-01-19 • via Nuitee
F
Federica • extended_group • it
10
2026-01-19 • via Nuitee
M
MARIANO • couple • es
9
una estancia muy buena
Pros:

Todo muy bien

Cons:

todo muy bien

2026-01-19 • via Nuitee
A
Andreas • family_with_children • at
9
2026-01-19 • via Nuitee
V
Vally Angela • solo_traveller • it
7
Pros:

Praktisch

Cons:

Zimmer auf der Strassenseite
Personal distanziert

2026-01-19 • via Nuitee
B
Barbara • couple • it
7
2026-01-19 • via Nuitee
G
GIOVANAZZI • solo_traveller • it
9
2026-01-19 • via Nuitee
C
Cristian • family_with_children • it
5
2026-01-19 • via Nuitee
L
Lorenzo • solo_traveller • it
8
Posizione ottima colazione da rivedere
Pros:

Posizione pulizia e camera ampia e luminosa

Cons:

Colazione da migliorare caffè pessimo e cornetti di cattivo gusto ok ampiezza scelte

2026-01-14 • via Nuitee
B
Brigitte • couple • at
8
Pros:

Schönes Zimmer!

Cons:

Es hat alles gepasst, nur hatte ich wegen Nahrungsmittel Unverträglichkeit Probleme und konnte bei Frühstück nicht alles essen.
Statt der Eierspeise hatte ich um Spiegeleier gebeten und musste diese extra bezahlen.
Auch gab es für den Cappuccino nur Sojamilch (was ich auch nicht durfte), ich hatte aber zum Glück Hafermilch selbst mit.
Gluten- und Unverträglichkeit von sämtlichen Milchprodukten

2026-01-12 • via Nuitee