The Mansion at Glen Cove

I was traveling on the Gold Coast exploring Gilded Age Mansions and was delighted to learn the Mansion at Glen Cove, a Gilded Age mansion, was available for lodging, it has been transformed into a hotel/confeernce center. The Mansion itself is lovely; many original details still exist, such as the study, center hall, and various rooms on the first floor. The morning breakfast room is charming. Each morning there is a very nice and quite sufficient breakfast buffet which is appreciated since the Mansion is in a residential area with no immediate access to restaurants or coffee shops. The accommodations were satisfactory, not luxurious, similar to a Holiday Inn.
The problem I encountered was that the Mansion is an event venue and a wedding party essentially took over the entire hotel while I was a guest (Sunday-Monday). As a female solo traveler, it was difficult to find parking since there is no preference for guests of the hotel. I had to walk quite a distance in the dark with luggage while valet attended to wedding guests. Additionally, it was impossible to walk around the Mansion in the evening since the wedding guests essentially consumed the entire property. Partying is a given for a wedding, however, much of the partying took place in the middle of the night in the corridor in which I was staying...it was a challenge to sleep with all of the noise.

Our room flooded during the night and the power went out. They did not change our room and promised our room would be fully compensated and only gave us 50% back. They completely took back their word and tried to gaslight me saying they never said they would fully compensate us. The manager (Yenny) proceeded to dodge my call for days and mishandle the situation. The wedding there was lovely and we had a great time but overall the management and staff do not put the guests first. They knew the storm that was coming and had no contingency plan. Other guests rooms flooded and received the same treatment. It was a total safety hazard. They said they had no refund policy or anything because they are a "venue" and not a "hotel" which is there way of saying we will take no ownership of what happens to their guests outside of the "venue" side of their property.

Front desk help when we arrived was very curt and unfriendly. Questions asked to them were burdensome and the staff was clearly annoyed at having to try to accommodate requests for an earlier check-in than 4pm. We were told that we could check-in earlier for a $100 fee. Once we arrived in the room we were given, #100, it was next to the elevator with loud passing traffic and basically underground. View was mostly of dirt and soil.

The room was filthy! The toilet seat had not been cleaned and you can imagine what was left on it. I have never experienced that in any of the hotels I have stayed in across the globe. The rooms were old but not well maintained. Carpets everywhere had food, stains, etc. The incessant noise from the air conditioner was crazy... banging, clicking, draining etc. all night and very loud! It is sad but obvious the owner has given up. This is not the place it once was!

It is such a beautiful property, and the room was deeply cleaned on a daily basis. Super convenient to all locations we needed. Beautiful grounds.

Big party overnight was a bit loud, but glad people were having fun

The natural beauty (i.e. landscaped gardens, etc.) and main house (for events-only) are bucolic and elegantly lovely with historic charm. The prefab flat-roofed structure for all the sleeping rooms is another story: hallway carpets stink of mildew; sleeping rooms have dilapitated & dusty/dirty furniture; windows & mirrors are filthy; curtains are filthy. Showers are great w/ excellent water pressure and hot water. Morning "breakfast buffets" are terrible: no sausage, no scrambled or fresh-cooked eggs, no cheese, no meats or other protein but the gross little pre-cooked eggs that look & taste like they were baked in a small cupcake tray; inexplicable HARD-BOILED EGGS sitting there that no one age (why even have this???); no whole-grain bread/toast, only white-bread (how unhealthy); weak/poor coffee that tastes worse than Starbuck's or Dunkin' Donuts coffee.

The Mansion is a unique property of many contradictions. Magnificent building and historic rooms at front leading to a maze of dingy corridors and bland rooms. Wonderful well kept grounds but viewed through dirty windows and blown glazing. Large parking lot but scattered with abandoned derelict vehicles. The hotel caters for large conferences and fancy weddings but there is no dining or bar for residents. The nearest restaurant or cafe is 10 mins drive. Beautiful outdoor pool but was closed for maintenance 3 of the 4 days we were there. The spa and indoor pool has been closed some time for refurbishment, but no work going on. Potential to be a great hotel, but not yet.

Biggest issue are the showers. The doors are installed backwards so the shower blows water all over the floor. When I brought it up to the desk attendant at checkout, she said they already knew about it. She was dismissive and flipant and frankly didn't care. Not the type of personality for customer service. I mentioned I almost fell twice, and how dangerous that is, she merely smiled and shrugged her shoulders. There was 1/4" of standing water covering the entire bathroom floor, ran into hallway and covered the closet door. I paid to be a guest here. I DIDN'T pay to be their janitor. Terrible conditions, unhelpful and rude staff. Stay elsewhere.

Very rundown

Expected more for the price we paid. Next time we will look for a bed-and-breakfast.

I did loc

Could be great! The owners need to bring it up to ithe grandure it deserves. Very expensive for not delivering on atmosphere. Staff was unprofessional over charged for two cocktails!!!! No one new how to help with the electric car station rented a car and could not get the ev station to work. Guest rooms we like hospital rooms. Cold in decor musty! No place to put your things bathrooms have no towel rack sink area is too small. Over all disappointing. Owners need to go visit their comptition around the country. There is no Bar no place to sit and relax and visit with family and friends. Pool area is ridiculous!!! Charging to sit on a lounge chair!!!! Pool area was un kept and bar area was terrible very ugly and unprofessional staff. We were at a wedding. Service was very slow at getting the dinner out atr at 9+ oclock. Grounds were disappointing to the website pictures. Would not recommend this facility over priced and poorly maintained and a terrible atmosphere.

It's a lovely mansion with outstanding amenities. I have stayed there many times over the past 5 years.

Overall, I was not impressed by the price-quality balance. The pool was closed for hours when we stayed. It was also heated in the middle of August, which made lap swimming unappealing. The shower was a faucet coming out of the wall, no removable head to get clean, and just dripping wirh zero pressure. There was an open bathroom trash can without a lid. So they want people with periods, roughly 50 percent of people at some point in their lives, to stink up the room, flush the used product, or stay home.

They call luxury to “anything” in US. For someone that had travel to many countries this is just a regular hotel. On a Holiday you find same comfort.
What this got going is that is a unique facade hotel, historic.
The rest is just ok.

Property is beautiful and well maintained. Staff is very nice and pleasant with tne exception of front desk staffer, seemed annoyed by our questions and was not helpful with printing boarding passes for flight. Another lady came in and assisted us. In a room with two adults two coffee cups would be appreciated. Also a towel bar instead of one hook in the bathroom for towels. Better lighting in bathroom it's dreadful. Overall we enjoyed our stay but small changes could make it better.

Relaxing and stylish escape at The Mansion at Glen Cove pool, historic charm with modern comfort. Very close from the Bronx. We will make sure to return.

We had not been back to Glen Cove Mansion since 2019. Although we still love the setting, the overall experience did not match pre-pandemic standards. Disappointed that solarium pool was closed and buffet breakfast was mediocre.

Love this hotel