Arbutus Inn

Hotels
7.9 (1410 reviews)
2898 Douglas Street , Victoria , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Fax/photocopying
Car hire
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Friendly staff
Cons:
Noise issues
Lack of dining options nearby

Categories

Cleanliness
8.15
Guests praised the cleanliness, noting a very clean bathroom and overall tidy rooms.
Service
8.65
Staff were frequently described as friendly and helpful, contributing positively to the stay.
Location
8.65
The hotel is conveniently located near downtown and transportation options, though some mentioned a longer distance to dining.
Room Quality
7.65
Varied feedback about room comfort; some enjoyed the updates while others had issues with noise.
Amenities
7.15
Several guests noted a lack of amenities like adequate toiletries and kitchen supplies.
Value for Money
8.15
Guests generally considered the pricing reasonable for the offered services.
Food and Beverage
6.65
Limited options nearby for meals noted; some guests expressed disappointment with local dining availability.
Overall Experience
8.15
The overall sentiment was positive, with many guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:14

Property Description

Convenient Location and Amenities
Located just a 7-minute drive from Victoria Harbour Water Aerodome, Arbutus Inn in Victoria, British Columbia, offers guests a prime location and essential amenities. All rooms come equipped with microwaves, refrigerators, and coffee makers for added convenience.

Exceptional Services
Our hotel boasts a 24-hour front desk, providing guests with round-the-clock assistance. Additionally, we offer car rentals, free Wi-Fi, cable TV, fax, and photocopying services.

Nearby Attractions
Explore the vibrant Chinatown just a 15-minute walk away or visit the Royal British Columbia Museum within 3 km of the hotel. With various dining options nearby, Arbutus Inn ensures a comfortable stay with easy access to local attractions.

Book your stay at Arbutus Inn today for a memorable experience in Victoria!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, a credit card is required for pre-authorization at check in. Pre-authorization of your credit card will include room, tax and $150CAD which will be released upon check out pending additional charges.

This property does not accept Debit, Debit Visa, Prepaid Cards, Cash or Gift Cards at check in to process the room payment and/or room deposit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1410 reviews
Cleanliness: 8.15
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 8.15
C
Camela • solo_traveller • ca
10
2026-05-23 • via Nuitee
M
Metalidi • solo_traveller • ca
10
2026-05-23 • via Nuitee
J
Jennifer • solo_traveller • us
9
2026-05-23 • via Nuitee
S
shaun • extended_group • ca
9
2026-05-19 • via Nuitee
C
conway • solo_traveller • ca
9
It was a very nice motel at a very reasonable price
Pros:

Although there was no restaurant, there were two or three restaurants nearby.

Cons:

It was exactly what I was looking for.

2026-05-17 • via Nuitee
S
Shaylena • solo_traveller • ca
10
Pros:

The room was spacious and comfortable and the staff were excellent. Parking was not an additional fee.

2026-05-13 • via Nuitee
A
Aja • solo_traveller • ca
7
Pros:

Staff were great, location was easy to navigate around Town.

Cons:

Cleanliness could've been better. Found a lot of hairs in the bathroom that weren't mine. Also very dusty where everything for the tv is plugged in. The TV box wasn't working but I was only there for a night so didn't bother calling to have it fixed.

2026-05-12 • via Nuitee
A
Alexandre Augusto • family_with_children • ca
9
Great stay with a wonderful staff.
Pros:

The room was great and very clean.

Cons:

There are no breakfast options on the property

2026-05-07 • via Nuitee
A
ALYSSA • solo_traveller • us
8
Pros:

Near the bus station. Good size bathroom.

Cons:

Needs carpet washing. Air conditioning is loud. Needs lock inside for more security.

2026-05-06 • via Nuitee
S
Shirley • couple • ca
10
We’ll be back
Pros:

We found it extremely Clean. Staff very friendly. Great location and wonderful price.

2026-05-04 • via Nuitee
T
Tejbir Singh • couple • ca
10
2026-05-02 • via Nuitee
H
Harmandeep • family_with_children • ca
8
2026-04-26 • via Nuitee
I
Irena • family_with_children • ca
8
2026-04-26 • via Nuitee
J
Josee • couple • ca
8
Localisation et équipements
Pros:

Localisation, grandeur de la chambre, équipements, insonorisation correcte

Cons:

Fermeture des portes par qqes clients

2026-04-24 • via Nuitee
J
Jonathan • solo_traveller • us
4
Unpleasant from start to finish.
Pros:

Leaving.

Cons:

Location was inconvenient to everything. Room was microscopic. It was extremely hot. The air conditioner was extremely loud and ineffective . There were garbage cans and cleaning supplies outside my window and they stank. I woke up every morning either soaked in sweat or poisoned from exterior fumes. The parking lot was a habitual mess and very difficult to navigate

2026-04-24 • via Nuitee
C
Camela • solo_traveller • ca
9
2026-04-23 • via Nuitee
H
Haight • couple • ca
3
Pros:

Our blanket had dirt on it we told the front desk. They said they would give us a new blanket which they never did. Other than that it was a decent place to stay for the price.

2026-04-21 • via Nuitee
R
Roza • couple • ca
4
Nice, budget friendly hotel with kind staff.
Pros:

The staff were very kind and helpful and we really enjoyed the vending machine in the lobby

Cons:

There was this really loud flicking sound coming from all areas of the room (kind of sounds as if somebody was slapping a light switch in every corner. It did make sleep quite hard the night but the second night was a bit quieter.

2026-04-21 • via Nuitee
3
3662c9d16d767368db601a944f3ae481 • solo_traveller • ca
6
2026-04-18 • via Nuitee
B
b6d1a8d640cd70adce1d37f10201be50 • family_with_children • ch
10
2026-04-17 • via Nuitee