Arbutus Inn

Hotels
7.9 (1458 reviews)
2898 Douglas Street , Victoria , ca
+1 250-386-1000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Friendly staff
Cons:
Noise issues
Lack of dining options nearby

Categories

Cleanliness
8.15
Guests praised the cleanliness, noting a very clean bathroom and overall tidy rooms.
Service
8.65
Staff were frequently described as friendly and helpful, contributing positively to the stay.
Location
8.65
The hotel is conveniently located near downtown and transportation options, though some mentioned a longer distance to dining.
Room Quality
7.65
Varied feedback about room comfort; some enjoyed the updates while others had issues with noise.
Amenities
7.15
Several guests noted a lack of amenities like adequate toiletries and kitchen supplies.
Value for Money
8.15
Guests generally considered the pricing reasonable for the offered services.
Food and Beverage
6.65
Limited options nearby for meals noted; some guests expressed disappointment with local dining availability.
Overall Experience
8.15
The overall sentiment was positive, with many guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:14

Property Description

Convenient Location and Amenities
Located just a 7-minute drive from Victoria Harbour Water Aerodome, Arbutus Inn in Victoria, British Columbia, offers guests a prime location and essential amenities. All rooms come equipped with microwaves, refrigerators, and coffee makers for added convenience.

Exceptional Services
Our hotel boasts a 24-hour front desk, providing guests with round-the-clock assistance. Additionally, we offer car rentals, free Wi-Fi, cable TV, fax, and photocopying services.

Nearby Attractions
Explore the vibrant Chinatown just a 15-minute walk away or visit the Royal British Columbia Museum within 3 km of the hotel. With various dining options nearby, Arbutus Inn ensures a comfortable stay with easy access to local attractions.

Book your stay at Arbutus Inn today for a memorable experience in Victoria!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, a credit card is required for pre-authorization at check in. Pre-authorization of your credit card will include room, tax and $150CAD which will be released upon check out pending additional charges.

This property does not accept Debit, Debit Visa, Prepaid Cards, Cash or Gift Cards at check in to process the room payment and/or room deposit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.9
Based on 1458 reviews
Cleanliness: 8.15
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 8.15
G
Gabriele • extended_group • us
7
2026-08-08 • via Nuitee
G
Guy • couple • ca
7
Good
Pros:

Close to all we needed clean

Cons:

Parking is an issue had to park off site

2026-08-08 • via Nuitee
I
Iryna • couple • ca
10
Pros:

We stayed at this hotel for four nights and were absolutely delighted! The room was perfect: spotlessly clean, fresh, and odor-free. Everything was very comfortable. The room even had a mini kitchen—we didn't end up using it, but its presence was a huge selling point when we booked. The receptionist greeted us very warmly, and everything was top-notch. Another plus was the very reasonable price for such quality. We'll definitely be back!

2026-08-07 • via Nuitee
A
Andrew • solo_traveller • ca
5
2026-08-07 • via Nuitee
Q
Quico Sotelo • solo_traveller • es
9
2026-08-06 • via Nuitee
S
Selebic • solo_traveller • es
10
Pros:

La cama estupenda

Cons:

Nada

2026-08-06 • via Nuitee
S
Scarlett • family_with_children • ca
10
2026-08-06 • via Nuitee
Q
Quico Sotelo • solo_traveller • es
9
2026-08-06 • via Nuitee
N
Navdeep • family_with_children • ca
9
2026-08-05 • via Nuitee
I
ivana • family_with_children • us
10
Great Experiance
Pros:

Very nice hotel, with clean rooms and friendly staff. Good location. And easy to drive to the downtown area. Close to Chinatown and shopping malls.

Cons:

Small parking; if an oversized vehicle is parked near you its hard to get out.

2026-08-05 • via Nuitee
R
Roberta • solo_traveller • mx
10
Manager and staff very helpful and friendly/ room comfy and pleasant
Pros:

Location and easy parking

Cons:

Nothing was wrong

2026-08-04 • via Nuitee
W
Wing • couple • ca
6
Satisfactory
Pros:

Overall clean and tidy, the beddings was nice

Cons:

A little far from downtown without a car and a bit pricey give the location and facilities

2026-08-04 • via Nuitee
D
da • solo_traveller • ca
6
2026-08-02 • via Nuitee
F
Franziska • solo_traveller • de
8
Pros:

Es gab nichts weiter auszusetzen.

Cons:

Das Zimmer war etwas eng. Mit der Kaffeemaschine ließ sich zwar heißes Wasser machen, ein Wasserkocher im Zimmer wäre jedoch empfehlenswert.

2026-08-02 • via Nuitee
V
Virginie • solo_traveller • ch
9
Pros:

Les lits...trop bien
Hyper grand... proche de tout

Cons:

-

2026-07-25 • via Nuitee
T
Tanya • family_with_children • ca
10
I would give the Inn a 5 out of 5 rating. Thank you
Pros:

Very clean & comfortable..the front desk staff was very accommodating, especially the gentleman when we checked in on Tuesday evening. The location with access to downtown was great. We would stay here again!

Cons:

The steep parking lot/stall width/difficult to maneuver.

2026-07-23 • via Nuitee
O
Ortensia • couple • ca
8
2026-07-23 • via Nuitee
S
Stephen • couple • us
8
I would stay there in the future
2026-07-22 • via Nuitee
L
Lake • solo_traveller • ca
6
Too hot in heat wave
Pros:

Great place except for ONE thing.

Cons:

Hot weather, even with fan on room was too warm

2026-07-22 • via Nuitee
J
Joe • couple • ca
5
2026-07-20 • via Nuitee