Arbutus Inn

Hotels
7.9 (1505 reviews)
2898 Douglas Street , Victoria , CA

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and modern rooms
Friendly staff
Cons:
Noise issues
Lack of dining options nearby

Categories

Cleanliness
8.15
Guests praised the cleanliness, noting a very clean bathroom and overall tidy rooms.
Service
8.65
Staff were frequently described as friendly and helpful, contributing positively to the stay.
Location
8.65
The hotel is conveniently located near downtown and transportation options, though some mentioned a longer distance to dining.
Room Quality
7.65
Varied feedback about room comfort; some enjoyed the updates while others had issues with noise.
Amenities
7.15
Several guests noted a lack of amenities like adequate toiletries and kitchen supplies.
Value for Money
8.15
Guests generally considered the pricing reasonable for the offered services.
Food and Beverage
6.65
Limited options nearby for meals noted; some guests expressed disappointment with local dining availability.
Overall Experience
8.15
The overall sentiment was positive, with many guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:14

Property Description

Convenient Location and Amenities
Located just a 7-minute drive from Victoria Harbour Water Aerodome, Arbutus Inn in Victoria, British Columbia, offers guests a prime location and essential amenities. All rooms come equipped with microwaves, refrigerators, and coffee makers for added convenience.

Exceptional Services
Our hotel boasts a 24-hour front desk, providing guests with round-the-clock assistance. Additionally, we offer car rentals, free Wi-Fi, cable TV, fax, and photocopying services.

Nearby Attractions
Explore the vibrant Chinatown just a 15-minute walk away or visit the Royal British Columbia Museum within 3 km of the hotel. With various dining options nearby, Arbutus Inn ensures a comfortable stay with easy access to local attractions.

Book your stay at Arbutus Inn today for a memorable experience in Victoria!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note, a credit card is required for pre-authorization at check in. Pre-authorization of your credit card will include room, tax and $150CAD which will be released upon check out pending additional charges.

This property does not accept Debit, Debit Visa, Prepaid Cards, Cash or Gift Cards at check in to process the room payment and/or room deposit.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Location

Guest Reviews

7.9
Based on 1505 reviews
Cleanliness: 8.15
Service: 8.65
Location: 8.65
Room Quality: 7.65
Amenities: 7.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 8.15
M
Morven • solo_traveller • ca
8
Pros:

Bed was comfortable, the room was clean and spacious, I liked the little coffee machine and fridge.

Cons:

There were baths in all the pictures which although it says they may have a bath or shower for the room it would've been good to have confirmation because I was disappointed there was no bath and would've paid extra for a room with one.

2026-10-31 • via Nuitee
D
Debbie • solo_traveller • ca
8
Cons:

Wish a diner or food restaurant in the near walking distance remain open for dinner hours.

2026-10-31 • via Nuitee
C
Camela • solo_traveller • ca
10
2026-10-29 • via Nuitee
W
Wai Fun • family_with_children • ca
9
Pros:

It was a last minute decision to stay overnight, we were not prepared and did not bring toothpaste nor toothbrush (managed to buy). We really appreciate the clean bathroom with shampoo and soap provided, including bath towels. Convenient to public transportation. Near downtown. Clean and comfortable bed. Friendly and helpful staff. Useful coffee maker, microwave oven, mini fridge.

Cons:

Do not know how to operate the TV.

2026-10-28 • via Nuitee
M
Murita • solo_traveller • ca
9
Comfy for good value
Pros:

The simple room layout was great with clean functional kitchen, nice dining area, and a separate bedroom. Beds were comfy. I think it’s great value.

Cons:

The dirty microwave was situated very highly on top of the fridge and only tall people can reach it easily. It might be the reason why the cleaning is difficult.

2026-10-28 • via Nuitee
E
Eva • family_with_children • ca
7
2026-10-28 • via Nuitee
N
Natalia • solo_traveller • ca
10
2026-10-27 • via Nuitee
S
sarah • solo_traveller • ca
10
2026-10-25 • via Nuitee
A
Ankita • family_with_children • ca
10
2026-10-24 • via Nuitee
P
PAUL • couple • gb
9
Comfortable motel stay in Victoria
Pros:

Spacious modern clean room, near craft beer bars.

Cons:

Nothing, very nice place.

2026-10-21 • via Nuitee
J
John • solo_traveller • ca
9
Great for price, would go again
Pros:

Dated building and no view, but great new rooms and great service.

Cons:

Exit door through parking lot.

2026-10-19 • via Nuitee
B
Bell • couple • au
8
Very convenient for our needs.
Pros:

Helpful staff. Close to bus stop to city centre. Quiet location. Large room.

Cons:

Would have liked a walk in shower. Not aware that shower would be over the bath.

2026-10-18 • via Nuitee
J
James • couple • ca
8
2026-10-15 • via Nuitee
J
Joyce • couple • ca
7
Pros:

Location

2026-10-11 • via Nuitee
G
Greg • solo_traveller • nz
8
2026-10-10 • via Nuitee
N
Nicole • solo_traveller • ch
7
2026-10-08 • via Nuitee
E
Erik • couple • us
10
Wonderful stay!
Pros:

Very nice property with great staff. Location is near downtown with good bus access to wherever you want to go in Victoria.

2026-10-08 • via Nuitee
R
Roy • couple • ca
10
2026-10-07 • via Nuitee
A
Arella • solo_traveller • ca
7
2026-10-07 • via Nuitee
G
Gwen • couple • ca
9
Had everything we needed, and was comfortable and clean. Friendly staff.
Pros:

Close to the venue we were there for.

Cons:

A bit sketchy area at night when we were walking.

2026-09-18 • via Nuitee