Casa de las Artes, member of Meliá Collection

Hotels
•
Meliá Collection
9 (1018 reviews)
Atocha, 83 , Madrid , es

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent restaurant
Convenient location
Helpful staff
Lovely wellness facilities
Cons:
Room next to lift shaft
Communication issues
Poor food service
Rooms dark and small

Categories

Cleanliness
8.58
There were several issues noted regarding cleanliness and maintenance in the reviews.
Service
9.55
Staff were generally described as helpful and friendly, though there were some issues with communication.
Location
9.59
The location was frequently mentioned as convenient and favorable.
Room Quality
8.54
The rooms were described as comfortable but with some complaints about being small or dark.
Amenities
9.07
The amenities, particularly the pool and wellness facilities, received positive remarks.
Value for Money
8.53
Guests felt the value for what was offered could be improved, given some issues highlighted.
Food and Beverage
8.58
Food service, particularly at breakfast, faced criticism for being slow and not meeting expectations.
Overall Experience
9.55
Guests generally felt positive about their experience, but some noted it wasn't as good as previous visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Unique Hotel Experience at Casa de las Artes
Renovated to celebrate the fine arts, Casa de las Artes offers a unique hotel experience in Madrid's vibrant Barrio de las Letras neighborhood.

Relaxation and Wellness
Unwind at our thermal pool with a sauna after a day of exploring the city. A serene oasis in the heart of Madrid, it's the perfect escape to rejuvenate your senses.

Culinary Delights
Indulge in a delightful buffet or à la carte breakfast at our restaurant. "Mache" restaurant offers a fusion of international and local cuisine in an artistic setting, creating a memorable dining experience.

Experience art-inspired luxury at Casa de las Artes. Book your stay now to discover the wonders of Madrid.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The accommodations has heating and air conditioning (subject to season).

Please note that pets will incur an additional charge of 60 EUR per day per pet.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1018 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
H
Hashim • solo_traveller • hu
9
Pros:

Very beautiful interiors, really nice, welcoming & helpful staff. The breakfast menu/buffet were great as well! Very happy overall.

2026-04-18 • via Nuitee
L
Lucy • couple • gb
10
2026-04-17 • via Nuitee
B
Barry • solo_traveller • es
8
Pros:

Beautiful hotel

Cons:

Room was very small with bathroom part of the room, behind a curtain

The "hot" breakfast was cold

2026-04-17 • via Nuitee
S
sophie • solo_traveller • fr
10
2026-04-16 • via Nuitee
J
Jiameng • solo_traveller • gb
10
2026-04-14 • via Nuitee
L
luke • couple • gb
9
Pros:

Great location, friendly staff and lovely room with comfortable bed.

Cons:

Could do with more places to hang towels / robes

2026-04-13 • via Nuitee
D
dirkudi • couple • de
9
Perfektes Hotel für Touristen
Pros:

Super Lage!Super Pool!

2026-04-12 • via Nuitee
T
Tatiana • couple • fr
10
2026-04-12 • via Nuitee
S
Saara • couple • fi
10
2026-04-09 • via Nuitee
D
Daniel • couple • ar
10
Pros:

Es la segunda vez que me alojo en Casa de las Artes y es una experiencia maravillosa, desde la recepción y cada uno de los detalles en que todo el personal se encuentra pendiente

2026-04-07 • via Nuitee
H
Hanna • family_with_children • de
9
2026-04-07 • via Nuitee
J
Jasmine • family_with_children • it
10
Pros:

Eccezionale sotto ogni profilo. Staff ottimo e sempre disponibile e cordiale, colazione superlativa, posizione centrale, hotel curato, funzionale e dal pregio artistico non indifferente

2026-04-07 • via Nuitee
B
Bjørn B • family_with_children • no
8
Pros:

"Hovedrommet" med bar, restaurant var fantastisk. Supert med minikonserter og god akustikk. Maten vi fikk var absolutt på par og verd pengene. Personalet i front desk var meget service innstilt - de sørget for at rommet ble klargjort før tiden - vi fikk forfriskninger FOC mens vi ventet. Trenings-rommet var smakfullt innredet og inneholdt det jeg trengte - ingen trengsel om morgenen.

Cons:

Rommets størrelse var kanskje litt lite. Det tok litt tid å få omgjort til twin beds.

2026-04-07 • via Nuitee
C
charlie • couple • gb
10
Pros:

Awesome staff, super friendly, professional and accommodating. I will be back soon!

Cons:

Nothing, they were exceptional

2026-04-06 • via Nuitee
W
Waldoo • family_with_children • fr
9
Hotel tres confortable
Pros:

L'atmosphère globale de l'hôtel confortable et zen.
Salle de petit déjeuner et dîner très agréable.
Petit déjeuner avec produits de qualité et variées, très appréciable. Personnel toujours souriant, serviable et au petits soins.
Chambre design et confortable, literie au top.

Cons:

La chambre à plus de 300 euros la nuit au 2ème étage (équivalent RDC et un peu sombre), la chambre était néanmoins très agréable.
Mauvaise insonorisation de la porte d'entrée de la chambre avec nombreux bruits de couloir un peu dommage, mais heureusement les nuits ont été calmes.
La piscine vitrée qui donne sur un couloir.

2026-04-06 • via Nuitee
R
Ricardo • couple • ch
10
2026-04-06 • via Nuitee
R
Ross • couple • gb
10
A beautiful short stay at a fabulous hotel.
Pros:

Room was big, comfortable and clean. We loved the king size bed and the big standalone bathtub. Breakfast had a really good range of options and it was nice to be able to order something from the a la carte menu. The bar/breakfast room is a beautiful space in which to eat or have a drink. The staff were very friendly and really helpful.

Cons:

I think the pool area should have frosted glass around it to provide privacy from those walking though the hotel

2026-04-05 • via Nuitee
W
William • couple • gb
6
So nearly good
Pros:

Lovely building and communal spaces

Cons:

Rooms and food are lacking for the price point

2026-04-05 • via Nuitee
J
Julian • family_with_children • at
9
2026-04-03 • via Nuitee
K
Kate • family_with_children • gb
7
Good base from which to explore Madrid
Pros:

Good location, friendly staff, good breakfast

Cons:

The rooms are not very big so be sure to check the dimensions before you book

2026-04-03 • via Nuitee