Casa de las Artes member of Meliá Collection

Hotels
Meliá Collection
9 (1167 reviews)
Atocha, 83 , Madrid , es

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent restaurant
Convenient location
Helpful staff
Lovely wellness facilities
Cons:
Room next to lift shaft
Communication issues
Poor food service
Rooms dark and small

Categories

Cleanliness
8.58
There were several issues noted regarding cleanliness and maintenance in the reviews.
Service
9.55
Staff were generally described as helpful and friendly, though there were some issues with communication.
Location
9.59
The location was frequently mentioned as convenient and favorable.
Room Quality
8.54
The rooms were described as comfortable but with some complaints about being small or dark.
Amenities
9.07
The amenities, particularly the pool and wellness facilities, received positive remarks.
Value for Money
8.53
Guests felt the value for what was offered could be improved, given some issues highlighted.
Food and Beverage
8.58
Food service, particularly at breakfast, faced criticism for being slow and not meeting expectations.
Overall Experience
9.55
Guests generally felt positive about their experience, but some noted it wasn't as good as previous visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Unique Hotel Experience at Casa de las Artes
Renovated to celebrate the fine arts, Casa de las Artes offers a unique hotel experience in Madrid's vibrant Barrio de las Letras neighborhood.

Relaxation and Wellness
Unwind at our thermal pool with a sauna after a day of exploring the city. A serene oasis in the heart of Madrid, it's the perfect escape to rejuvenate your senses.

Culinary Delights
Indulge in a delightful buffet or à la carte breakfast at our restaurant. "Mache" restaurant offers a fusion of international and local cuisine in an artistic setting, creating a memorable dining experience.

Experience art-inspired luxury at Casa de las Artes. Book your stay now to discover the wonders of Madrid.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The accommodations has heating and air conditioning (subject to season).

Please note that pets will incur an additional charge of 60 EUR per day per pet.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Video

Guest Reviews

9
Based on 1167 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
L
Louise couple au
10
2026-09-10 via Nuitee
J
Jess couple au
10
2026-09-09 via Nuitee
A
Amaia solo_traveller es
10
Siempre me tratan genial!
Pros:

Desayuno maravilloso

2026-09-08 via Nuitee
J
Jorge couple es
9
2026-09-07 via Nuitee
K
Katalin family_with_children hu
8
Nice hotel stay
Pros:

Nice and clean hotel.

Cons:

The location was not my liking

2026-09-06 via Nuitee
F
Frank extended_group gb
9
Pleasant. Served its purpose. Excellent location
Pros:

Location

Cons:

Room configuration

2026-09-05 via Nuitee
A
Ariana couple ch
9
Pros:

Super emplacement, très belle décoration, spa super pour se détendre

2026-09-05 via Nuitee
D
David couple za
10
Highly recommend this beautiful hotel with excellent service and wonderful atmosphere
Pros:

Beautiful historic building, renovated magnificently , fantastic facilities, the gym is stunning and the indoor pool wellness centre amazing. Breakfast hall is so intstagramable 😁

Cons:

Nothing

2026-09-03 via Nuitee
S
Sara solo_traveller ae
10
2026-09-02 via Nuitee
H
Hamad solo_traveller ae
9
2026-09-02 via Nuitee
A
Armela couple al
10
2026-09-01 via Nuitee
Y
Y2654PKjohannab Family
10
Just book it!
Pros:

We are a family of four and had the pleasure of staying at Casa de las Artes for just one night, although we truly wished it could have been much longer.
From the moment we arrived, we were made to feel incredibly welcome. The level of service was exceptional, with every member of staff warm, attentive and genuinely caring. It is officially a four-star hotel, but in our experience, it deserves every bit of a five-star rating.
The hotel itself is simply breathtaking. The building is a true gem, filled with character, history, beautiful architecture and exquisite details. There is something so special about wandering through its elegant spaces that it feels less like staying in a hotel and more like being invited to stay in a private museum or historic residence.
The restaurant was stunning, and the library was particularly beautiful — a wonderfully atmospheric space that we could have happily spent hours enjoying. Every corner seemed to have something fascinating to discover.
What made our stay truly memorable, however, was the feeling the hotel gave us. Even if you never left the property, Casa de las Artes would feel like a holiday in itself. It is peaceful, beautiful and full of art as its namesake suggests.
We only stayed for one night, but it left a lasting impression on our whole family. It is one of those rare places where the setting, service and atmosphere come together to create something genuinely special.
Thank you to the wonderful team at Casa de las Artes for making our short stay so memorable. We would have loved to stay longer and very much hope to return one day. A truly exceptional hotel that we would wholeheartedly recommend.

2026-08-29 via Tripadvisor
E
Elizabeth solo_traveller au
9
Beautiful hotel in the perfect location!
Pros:

Casa de las Artes is a beautiful hotel in an amazing location! I found it very easy to walk to the nearby museums and explore the rest of Madrid. There area also has lots of great cafes and shops.
I was staying in a single room and there was more than enough space! The bed was also sooo comfortable.

I wish I had more time to enjoy the facilities - the gym looked amazing. The staff were extremely helpful and friendly.

Cons:

N/A

2026-08-28 via Nuitee
E
Etienne couple fr
9
2026-08-27 via Nuitee
A
Amaia solo_traveller es
10
Maravilla
Pros:

Todo, personal, desayuno, ubicación…

2026-08-25 via Nuitee
A
ALEXANDRE couple fr
8
2026-08-24 via Nuitee
D
Dino couple au
10
Enjoyable place, good facilities, excellent breakfast, outstanding staff.
Pros:

Clean well located

2026-08-23 via Nuitee
S
Shiva solo_traveller ae
9
2026-08-21 via Nuitee
L
lucia couple br
7
2026-08-20 via Nuitee
L
Laura solo_traveller ae
6
2026-08-19 via Nuitee