Casa de las Artes member of Meliá Collection

Hotels
Meliá Collection
9 (1137 reviews)
Atocha, 83 , Madrid , es

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent restaurant
Convenient location
Helpful staff
Lovely wellness facilities
Cons:
Room next to lift shaft
Communication issues
Poor food service
Rooms dark and small

Categories

Cleanliness
8.58
There were several issues noted regarding cleanliness and maintenance in the reviews.
Service
9.55
Staff were generally described as helpful and friendly, though there were some issues with communication.
Location
9.59
The location was frequently mentioned as convenient and favorable.
Room Quality
8.54
The rooms were described as comfortable but with some complaints about being small or dark.
Amenities
9.07
The amenities, particularly the pool and wellness facilities, received positive remarks.
Value for Money
8.53
Guests felt the value for what was offered could be improved, given some issues highlighted.
Food and Beverage
8.58
Food service, particularly at breakfast, faced criticism for being slow and not meeting expectations.
Overall Experience
9.55
Guests generally felt positive about their experience, but some noted it wasn't as good as previous visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Unique Hotel Experience at Casa de las Artes
Renovated to celebrate the fine arts, Casa de las Artes offers a unique hotel experience in Madrid's vibrant Barrio de las Letras neighborhood.

Relaxation and Wellness
Unwind at our thermal pool with a sauna after a day of exploring the city. A serene oasis in the heart of Madrid, it's the perfect escape to rejuvenate your senses.

Culinary Delights
Indulge in a delightful buffet or à la carte breakfast at our restaurant. "Mache" restaurant offers a fusion of international and local cuisine in an artistic setting, creating a memorable dining experience.

Experience art-inspired luxury at Casa de las Artes. Book your stay now to discover the wonders of Madrid.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The accommodations has heating and air conditioning (subject to season).

Please note that pets will incur an additional charge of 60 EUR per day per pet.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 1137 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
J
Jessica couple fr
4
Cons:

Honteux !!!!! J ai booké cet hôtel pour 4 jours et payé en ligne sur booking en prévenant que j avais un petit chien ( caniche toy de
4kg ) une fois arrivée la réception on me dit qu il y a une chose qui n a pas été réglée ce sont les fais pour le chien .. bon déjà je comprends pas vraiment mais bon allez .. on va pas épiloguer sur quelques frais pour ma petite boule de poils .. et la on m annonce 60 par nuit ( 240€ donc ) 😳😳😳!!!!!!!!!!! Je leur dis que c est pas possible que c est démesuré et qu en aucun cas j al ete prévenue en faisant ma réservation .. personne n a voulu entendre quoique ce soit .. j ai donc demandé à être remboursée et aller dans un autre hôtel .. ils m’ont dit que ce n était pas possible et que ils ne me rembourseraient pas … PRISE D OTAGE du coup …. Pas de choix que de régler ces 240€ .. on me dit que tout est écrit noir sur blanc pendant la réservation mais le réceptionniste a même lui du chercher 5 bonnes minutes avant de tomber sur cette phrase écrit en tout petit .. ou on vous dit des frais peuvent être appliqués mais bon 60€ par nuit nous ne sommes plus sur des « frais » j exagère un peu mais c est presque le prix d une chambre d hôtel .. je ne retournerai plus jamais dans un MELIÁ
même .. en revanche l équipe du petit déjeuner est ADORABLE ..et le monsieur a l entrée qu’il surveille ml entrée de l hôtel adorable aussi .. bref .. bien dommage tout ça

2026-07-09 via Nuitee
Z
Zariel2003 Family New York City, New York
10
Enchanting property
Pros:

Oh what a spectacular property really stunning and enchanting. I came in with a Chase offer was told I would receive an upgraded room , ( really wasn’t and room temperature stayed high that at 4 am had to transfer to another room which was done expeditiously. In the second room I noticed the upgrade and a lot cooler . I did appreciate that change because it was overwhelmingly hot .
Overall was happy with property and attentiveness and would return . Breakfast and breakfast room is sooo good

2026-07-06 via Tripadvisor
E
ernesto solo_traveller ar
10
Pros:

Atención, estilo y ubicación

Cons:

Habitación podria ser mas grande.

2026-07-06 via Nuitee
E
Emilie Marie couple dk
9
2026-07-04 via Nuitee
S
Salvatore Bottari couple it
9
Hotel eccellente
Pros:

letto molto confortevole, Ottima posizione e ottima colazione

Cons:

Il parcheggio per l'auto non è molto vicino all'hotel ed ha un costo po' troppo elevato

2026-06-30 via Nuitee
T
Thomas couple de
10
Ein sehr schönes Hotel mit freundlichen Mitarbeitern.
Pros:

Ein sehr schönes Hotel mit freundlichen Mitarbeitern. Die Lage und das Frühstück waren für uns perfekt. Es hat einfach alles gepasst. Vielen Dank.

Cons:

Wer hier meckert, hat keine Ahnung.

2026-06-29 via Nuitee
U
Ulfet couple gb
10
Perfectly located with a 5 star feel. Loved ending every night with a drink in its beautiful bar.
Pros:

It was stunning hotel with fantastic staff.

Cons:

Nothing

2026-06-29 via Nuitee
C
Chris couple us
8
Gorgeous room with Interesting Museum of Arts & Books
Pros:

Gorgeous room, really incredible staff, breakfast amazing! Lots of nice complimentary chocolates, etc from manager

Cons:

Nothing

2026-06-29 via Nuitee
J
Jose couple br
10
2026-06-26 via Nuitee
S
Sergio solo_traveller es
10
Un hotel que hace honor a su nombre.
Pros:

Ubicación excelente, trato exquisito y edificio con encanto.

Cons:

Parte del baño se separaba del resto de la habitación con una cortina y resulta ruidoso para el resto.

2026-06-24 via Nuitee
A
Agnes solo_traveller gb
10
An exceptional hotel in Central Madrid
Pros:

The location, facilities and helpfulness of the staff

Cons:

My room was smaller than expected

2026-06-24 via Nuitee
C
Colleen couple gb
6
Cons:

Location wasn’t the best area

2026-06-24 via Nuitee
Y
Yhe couple nl
10
2026-06-23 via Nuitee
Y
Yhe couple nl
10
2026-06-23 via Nuitee
J
José solo_traveller pt
9
Pros:

Hotel bem localizado, bom pequeno almoço,, interior deslumbrante.

2026-06-21 via Nuitee
A
Amaia couple es
10
Pros:

El desayuno, y el trato

2026-06-20 via Nuitee
S
Sebastian couple co
9
2026-06-19 via Nuitee
V
Veronika couple lu
9
2026-06-18 via Nuitee
F
Fiachra couple ie
9
2026-06-15 via Nuitee
G
Gilvan couple br
8
2026-06-15 via Nuitee