Casa de las Artes, member of Meliá Collection

Hotels
•
Meliá Collection
9 (986 reviews)
Atocha, 83 , Madrid , es

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent restaurant
Convenient location
Helpful staff
Lovely wellness facilities
Cons:
Room next to lift shaft
Communication issues
Poor food service
Rooms dark and small

Categories

Cleanliness
8.58
There were several issues noted regarding cleanliness and maintenance in the reviews.
Service
9.55
Staff were generally described as helpful and friendly, though there were some issues with communication.
Location
9.59
The location was frequently mentioned as convenient and favorable.
Room Quality
8.54
The rooms were described as comfortable but with some complaints about being small or dark.
Amenities
9.07
The amenities, particularly the pool and wellness facilities, received positive remarks.
Value for Money
8.53
Guests felt the value for what was offered could be improved, given some issues highlighted.
Food and Beverage
8.58
Food service, particularly at breakfast, faced criticism for being slow and not meeting expectations.
Overall Experience
9.55
Guests generally felt positive about their experience, but some noted it wasn't as good as previous visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:00

Property Description

Unique Hotel Experience at Casa de las Artes
Renovated to celebrate the fine arts, Casa de las Artes offers a unique hotel experience in Madrid's vibrant Barrio de las Letras neighborhood.

Relaxation and Wellness
Unwind at our thermal pool with a sauna after a day of exploring the city. A serene oasis in the heart of Madrid, it's the perfect escape to rejuvenate your senses.

Culinary Delights
Indulge in a delightful buffet or à la carte breakfast at our restaurant. "Mache" restaurant offers a fusion of international and local cuisine in an artistic setting, creating a memorable dining experience.

Experience art-inspired luxury at Casa de las Artes. Book your stay now to discover the wonders of Madrid.

Important information:

All cots are subject to availability.

Please note, when booking more than 9 rooms, different policies and additional supplements may apply.

Please note that guests must present the credit card used to make the reservation on arrival.

The accommodations has heating and air conditioning (subject to season).

Please note that pets will incur an additional charge of 60 EUR per day per pet.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 35 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 986 reviews
Cleanliness: 8.58
Service: 9.55
Location: 9.59
Room Quality: 8.54
Amenities: 9.07
Value for Money: 8.53
Food and Beverage: 8.58
Overall Experience: 9.55
M
Mikael • couple • se
8
2026-03-12 • via Nuitee
A
Amy • couple • gb
9
Loved it - we want to come back!
Pros:

The hotel was simply lovely. The room was clean, great amenities (like a kettle, bathrobes) and the shower was really luxurious. They didn't mind us bringing our own food in since we arrived so late. The pool was relaxing and a great addition. We also loved the bar and can highly recommend their cocktails! Great breakfast too!

Cons:

The only small negatives were: double room was pretty small for two people plus bags. We had to take it in turns to edge around as we couldn't (and we aren't very big) could get around at the same time. No option to connect our phones to the tv to play music. The pool was nice but rather cold. Otherwise all great.

2026-03-12 • via Nuitee
M
Meir • couple • il
9
2026-03-11 • via Nuitee
C
catharina • couple • nl
9
2026-03-09 • via Nuitee
E
Erika • family_with_children • be
10
2026-03-06 • via Nuitee
A
Andrew • couple • gb
5
Need to sort out the air conditioning when your paying this much
Pros:

The building facilities staff and food great

Cons:

No air conditioning which we had to move rooms in the middle of the night to cooler room

Then the bath leaked

2026-03-06 • via Nuitee
S
sarah • solo_traveller • gb
10
2026-03-04 • via Nuitee
A
Adriana • couple • ie
8
2026-03-02 • via Nuitee
G
Gustavo • couple • gb
9
2026-03-01 • via Nuitee
P
Peter Chao • extended_group • tw
9
2026-03-01 • via Nuitee
A
Annemarie • couple • nl
8
Stedentrip
Pros:

Prachtig hotel, fijne locatie. Goed ontbijt en vriendelijk personeel

2026-03-01 • via Nuitee
A
Aid • family_with_children • cn
10
Pros:

连通房好评, 季小姐十分得意能有自己的房间.
早餐环境好评, 质量也不错, 每天都吃的很饱.
酒店气质非常好, 每次回来都会在图书馆停留一会儿, 看看书, 听听音乐.
房间提供的水是玻璃瓶装的, 好评.

Cons:

房间有低频噪音, 还好晚上睡觉的时候消失了.
连通房的房型没有澡盆.

2026-02-27 • via Nuitee
K
Kenia • couple • es
10
Pros:

Mucho

2026-02-26 • via Nuitee
L
laleh • couple • gb
10
Einfach großartig
Pros:

Das Zimmer war eine Junior Suite , sehr gut und modern eingerichtet mit perfekter Größe für 2 Personen ,großem TV Extra Tisch und Sessel , farblich sehr gut abgestimmt

Cons:

Der trolley des Zimmermädchen stand im Gang vor unserem Zimmer und ihre aktive Zeit fing schon gegen 8.30 am an

2026-02-24 • via Nuitee
J
Julie • family_with_children • fr
10
Un hôtel splendide, un merveilleux séjour.
2026-02-24 • via Nuitee
M
Max • extended_group • gb
9
Excellent stay. Met all expectations.
Pros:

Room, beds, SPA, breakfast and location all excellent. Cant fault them.

Cons:

Nothing.

2026-02-23 • via Nuitee
M
Mária • couple • hu
7
Kedves személyzet, jó elhelyezkedés
Pros:

Sétatávolság a központtól, nespresso kv főző a szobában

Cons:

Az eredeti foglalásom kültéri pihenősarokkal volt, de azt mondták, az az udvart jelenti. Rá kellett még fizetnem 140 eurt, hogy legyen terasz. A bookingon csak kb 60 eur eltérés volt. De nem értem, miért van a szobaleírásnál kültéri pihenősarok, ha nincs is

2026-02-23 • via Nuitee
D
Daniel Franco • family_with_children • it
10
2026-02-22 • via Nuitee
D
Daniel Franco • family_with_children • it
10
2026-02-22 • via Nuitee
A
Augusto Andrés • couple • cl
10
Caminando Madrid
Pros:

La amabilidad del personal y la buena ubicación.

Cons:

Nada

2026-02-13 • via Nuitee