Staybridge Suites South Springfield by IHG

I did not receive a receipt when I checked out - I was told one would be emailed to me which was not received.

Why?

The staff were pleasant and helped when asked. However, the hotel was a mess, we found multiple dead bugs on the carpet of the room. The metal part of the elevator had not been cleaned in a while. All of the common areas were dirty. The exception is the breakfast area which was quite clean. The food variety was quite good. I would have liked to see more whole food options. Over all it was a good stay.

We requested a transfer to a different room because the first one smelled like mildew. Second Room had a leak in the ceiling that dripped onto the bed and neither room was equipped with bedding for pullout couch. The door to the bathroom in the second room wouldn’t shut all the way bec it was cut incorrectly or something. And the door to the one bedroom made a loud noise when opened or closed bec it did not fit correctly into the doorway. The breakfast buffet has several fruit flies everywhere.

Clean room, Air conditioning, had separate bedroom with 2 queen beds, living area, and kitchen facilities refrigerator, microwave, stove top, dishwasher, dishes & utensils the comfort of home. Great breakfast of variety items.
On our last morning at 8:30am while we were still in bed someone tried to get in our room, they knocked used a key, but we had top latch hooked & by the time I got up they were gone. Not sure about who it was that early before our checkout.

I cant even sleep there i have to stay at other hotel

Very nice hotel to stay at while spending a week with the whole family. Love the double room suites and kitchen area. Very nice to stay!

Room had a soiled sheet on pull out Sofa.
Toliet slow to flush.
Changed me to a new room still not clean. The Refrigerator was not clean.

It was perfect and would stay there again.

There was food in the fridge. The fridge was very dirty. The beds were uncomfortable. Our curtains were unable to close completely so the family on the basketball court could see right into the bedroom. Carpets had large stains, multiple.

The air conditioner was leaking and the carpet was wet. The room felt damp our whole stay. The carpet between the living room and one bedroom had a gap. Food and coffee ran out during breakfast.

In all fairness, we did not say anything about the moisture in the room, thinking it was because of the high humidity. It wasn’t until the last day did my husband walk through the very wet carpet. We were given a 6% refund.

Dirty sofa, greasy headboard, bulb in lamp not working, light switches not working. It was ok but could be better kept.

Lobe the mini suites with kitchen large enough to entertain. And tap beer in lobby. Hotel could use some updates to be cleaner. But all in all would def stay again

Our sheets were dirty and crumbs were all over the bed. We paid through Expedia and then we were charged again though the hotel. I’ve been going back and forth with the hotel and my credit card trying to get refunded the double pay amount.

Good bed and clean bathroom

At check in, they had my reservation but not my room. Took quite a while for clerk to resolve, during which time he communicated nothing. I had to ask what the problem was. Room definitely showed age of hotel. Couch sagged and was very uncomfortable, no USB ports for charging devices, limited selection of TV channels, no kleenex provided in room. Room was EXTREMELY noisy - hotel should post a quiet time (ex. 11pm-6am). Bedroom was extremely tight - very little space at corner of bed to squeeze through to the bathroom. $700 for 3 uncomfortable nights definitely NOT worth it!

Clean, well stocked kitchen unit with comfy bed, pillow selections, sofa/lounge and desk. Smoke free facility. Friendly staff. Great breakfast serving eggs, biscuits & gravy, multiple fresh berries plus melon, yogurt, red velvet & regular waffles, cooked oatmeal, fresh spinach, tomatoes, cheese etc. Coffee available 24/7 with multiple creamers and flavorings, even a “self-pour” beer option. Basketball court, outdoor gas grills and gas fire pit with multiple tables available. A great place to make your home away from home while visiting the Springfield area. Will def pin this place for return trips.

Great service at front desk

Only big thing with us was the sink didn't drain due to garbage disposal was broken. Also no silverware holder in dishwasher. Other than that it was a good stay. It was definitely nicer and more homey than most hotels we have around here I definitely say again.

I think overall it was great! My only complain was there was no smart tv so you couldn’t stream any services. Really other than that it was great!

I love this property and the pool wasn’t freezing like other places