MainStay Suites Cedar Rapids North - Marion

The mirrors are no longer on the closet doors in the bed rooms

The room was old and needed a major upgrade. The air was not on when we walked in. We turned it on and went to dinner and came back and the AC had cooled the room down but in the middle of the night it stopped working. You could tell it had been smoked in numerous times. The bathroom sink was broken; the water pressure was very low. There was rust issues all over the bathroom. The sofa had a bed bug crawling on it. In the morning I saw a tiny bed bug crawling on the bed. The breakfast was a choice of yogurt or muffin, & the juice machines were not working and there wasn’t any coffee. The owners were living in the room next to us. They were making Indian food and the smell of it was awful. In the middle of the night I could hear a guy from that room talking very loudly and couldn’t go back to sleep. When I went to check out there was a desk clerk so I grabbed Mr Patels business card that was on the desk to let him know about our stay. When I left I found the desk clerk sitting in her car parked under the canopy of the building smoking a cigarette. I told her about my stay and that there was the start of bed bugs in the room and all I got was a dirty look and an oh ok I’ll let maintenance know. That said she was probably use to hearing that. This place is for construction workers that are there to stay long time. There were several staying there. And when they stay and go from one run down property to another they bring in bed bugs.

We keep off hours so it would be nice if check-in and check-out times were a bit more flexible, but that's how most places are.

The livingroom tv didn’t work at all - there was a hide a bed - but no sheets blankets or pillows for it - strong smell of marijauma through out hotel - breakfast consisted of small muffin and juice or coffee

Needs some updates

Ants in the room, electricity only in half the room( the half with the kitchen), the door handle for the bathroom wouldn't open from inside the bathroom- I had to push on the handle really hard to get my daughter in law out. The room didn't look anything like the picture of it that was shown when booked.

There were ants in our hotel room, people left garbage bags in the hallway in the morning and they were still there in the evening time, the bed was small and not very comfortable, breakfast was non existent

Pool: shower/restroom never cleaned the 5 days we were there. Only 1 out of 5 days were there any towels. Pool water freezing. Also outside people seemed to come and go using the pool rooms restroom/shower due to the outside doors not latching or locking
Laundry: only 1 working dryer, people took our clothes out to put theirs in even though we were constantly checking. Seemed like several residents there, need more laundry capabilities
Carpets disgusting
3rd floor constantly smelled like weed
Room for 4 but no linen for the pull out sofa, only 2 towels
Beds were awful, woke up in pain daily
We went through at least 6 different key cards. Issues from the first check in, front desk said they’d put a work order in, likely the batteries, we were locked out daily and told it was the cards being near electronics even though we kept in the key folder, the lock/door seemed to have issues.
Large breakfast area to just have muffins. Misunderstood the free breakfast thinking it was an actual meal
Poorly lit hallways made it seem dreadful and dingy
Soft spots in the floor of hallway felt like we would fall through the floor
No electric doors for handicapped or even to assist with getting the carts in and out

Little dated, some transient things going on.