JW Marriott Hotel Surabaya

Hotels
•
JW Marriott Hotels & Resorts
9 (533 reviews)
JL Embong Malang 85-89 , Surabaya , ID
+62 31 5458888

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Outstanding food quality
Exceptional service
Cons:
Some signs of wear in the room
Minor issues with soundproofing

Categories

Cleanliness
8.21
Cleanliness was good but some areas showed visible wear and tear.
Service
9.18
The staff displayed warmth, professionalism, and attentiveness, contributing significantly to a pleasant stay.
Location
9.22
Prime location in the business and shopping district, ideal for exploring.
Room Quality
8.17
Rooms were spacious and well-appointed, though some aspects showed wear.
Amenities
9.2
Excellent facilities including pools, fitness center, and spas provided a great experience.
Value for Money
9.16
Great overall value considering service, amenities, and location.
Food and Beverage
9.71
Outstanding food quality with a wide range of delicious options.
Overall Experience
9.18
Overall stay was highly recommended and thoroughly enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:46

Property Description

Luxurious 5-Star Accommodation
Located in the bustling business and shopping district of Surabaya, JW Marriott Hotel Surabaya offers a luxurious 5-star experience. The exquisite European décor sets the tone for a sophisticated stay, complemented by amenities such as an outdoor pool and a fitness centre.

Dining Variety
Indulge in a culinary journey at JW Marriott Hotel Surabaya with a range of dining options. From international dishes at The Pavilion International Restaurant to authentic Chinese cuisine at Tang Palace and Japanese delights at Imari, there's something to satisfy every palate. Don't forget to visit SBCO for a selection of sweet and savoury treats.

Convenient Services
Enjoy the convenience of 24-hour room service, free on-site parking, and car rental services at your disposal. Whether you're here for business or leisure, take advantage of the hotel's business centre, massage services at JW Marriott Health Club, and well-equipped fitness centre.

Experience luxury and convenience at JW Marriott Hotel Surabaya – book your stay now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

9
Based on 533 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 9.16
Food and Beverage: 9.71
Overall Experience: 9.18
V
Vaibhav Gopal • family_with_children • in
10
Pros:

Really good service and food

2026-10-24 • via Nuitee
B
Bititi • solo_traveller • kr
10
cool place
Pros:

amazing,
special,
so cool,
so good.

2026-10-21 • via Nuitee
T
Triwahyuni Dewiyanti • couple • au
10
2026-10-20 • via Nuitee
S
Sani • couple • my
10
2026-10-19 • via Nuitee
D
Dimitri • extended_group • nl
10
Geweldig
Pros:

Ontbijt was geweldig

2026-10-11 • via Nuitee
M
Marco • couple • it
10
2026-10-10 • via Nuitee
Z
Zhuo • family_with_children • cn
7
2026-10-10 • via Nuitee
Y
Yuying • solo_traveller • tw
2
Cons:

早餐吃完肚子痛
行李很多還被要求搬上安檢機 沒有人幫忙
設備老舊

2026-10-07 • via Nuitee
T
Tong • couple • us
8
Comfortable and convenient
Pros:

Comfortable stay and good restaurant

Cons:

A little bit old

2026-09-18 • via Nuitee
A
ai jia • couple • my
10
2026-09-16 • via Nuitee
R
Rama • solo_traveller • id
8
2026-09-15 • via Nuitee
T
T K Neo • couple • sg
8
Pros:

Staff is attentive and polite.

Cons:

Location , a distance from shopping mall and restaurant

2026-09-14 • via Nuitee
K
Kirana • couple • ae
10
Pros:

I’m currently abroad, so I booked this stay for my mom and my children. Even though it was only for one day, they made the experience truly memorable.

I was especially impressed by Ferla at the reception. She provided the best service so so warm, attentive, and genuinely caring. Honestly, I was amazed by how wonderful the service was.

I would also like to give a special appreciation to the wonderful Guest Relations team Diah, Inggrid, and Reva who were so cheerful, kind, and thoughtful. They even took the time to come to the room personally to give my mom and children a special greeting. It was such a lovely and unexpected gesture.

A special thank you as well to Yudi from At Your Service for his kindness and assistance. The entire team went above and beyond to make my family feel welcomed and cared for.

Thank you for making their stay so special. Even though I couldn’t be there with them, knowing that they were treated with such warmth and kindness truly means a lot to me❤️

2026-09-06 • via Nuitee
B
Bernato • extended_group • my
9
Pros:

Good service, friendly staff, fantastic breakfast

Cons:

N/a

2026-09-05 • via Nuitee
S
Siti Shahirah • family_with_children • au
10
Great customer service
Pros:

Friendly.polite and helpful staff. Spacious ,clean room. The bathroom is really amazing with walk in shower, toilet with bidet etc. Bed is very comfortable.

2026-09-04 • via Nuitee
L
Laura • solo_traveller • gb
6
2026-09-03 • via Nuitee
A
Albert • couple • id
9
Menyenangkan
Pros:

Kebersihan , Lampu penerangan di kamar, aroma kamar fresh

Cons:

Menu Sarapan memang banyak dan bervariasi, namun kurang authentik.

2026-08-31 • via Nuitee
S
stefano • extended_group • it
9
Pros:

Tutto

2026-08-31 • via Nuitee
O
Oliver • couple • gb
10
2026-08-30 • via Nuitee
S
stefano • extended_group • it
9
Pros:

Staffe, cibo e camere

Cons:

Nulla

2026-08-26 • via Nuitee