Empire Hotel

Hotels
•
OYO Rooms
2.4 (275 reviews)
19 Loughborough Road , Leicester , gb

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Non-smoking throughout
Board games/puzzles
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Close location to attractions
Helpful staff with parking assistance
Cons:
Very dirty room
Uncomfortable beds

Categories

Cleanliness
1.29
Rooms reported to be filthy, with mold and dirt.
Service
3.27
Service was mentioned as poor with discourteous staff.
Location
4.81
Close to the National Space Centre but environment is unsafe.
Room Quality
1.76
Rooms had uncomfortable beds and terrible maintenance.
Amenities
1.79
Amenities described as not available despite listings.
Value for Money
1.24
Guests felt conned and unsatisfied with what they paid.
Food and Beverage
2.3
Not mentioned; assumed limited or unsatisfactory.
Overall Experience
2.77
General disappointment expressed with overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:28

Property Description

Charming Victorian Hotel with Modern Amenities

Individually Designed En Suite Rooms: Experience unique and cozy accommodations tailored to provide utmost comfort during your stay.

Cosy Bar and Extensive Conference Facilities: Whether you're looking to unwind with a drink or host a successful event, our hotel offers the perfect settings for both.

Free Off-Road Parking and Wi-Fi: Enjoy the convenience of complimentary parking and stay connected with our high-speed Wi-Fi throughout your visit.

Book your stay at Empire Hotel now for a delightful blend of Victorian charm and contemporary convenience.

Important information:

Parking is available for GBP 1.95 for 2 hours and GBP 6.95 for 12 hours.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

2.4
Based on 275 reviews
Cleanliness: 1.29
Service: 3.27
Location: 4.81
Room Quality: 1.76
Amenities: 1.79
Value for Money: 1.24
Food and Beverage: 2.3
Overall Experience: 2.77
A
andy • solo_traveller • gb
1
2026-01-21 • via Nuitee
D
David • family_with_children • gb
1
Did not stay, was unsuitable accomodation for a dog!
Pros:

NOTHING!!!!!

Cons:

Everything, the location of the hotel was discusting, had rough sleepers drinking outside the door at 2 in the afternoon. The room was FILTHY, mould in the shower, dirty shower, dusty room, filth and old food on the ledge outside the window, not TV and toiletries as advertised. We decided to book another hotel elsewhere as I could not subject my family to such disgusting accomodation!

2026-01-20 • via Nuitee
G
Geraint • solo_traveller • gb
10
Pros:

Amazing place, pictures don’t do it justice 😳 what a treat 😳

2026-01-19 • via Nuitee
V
valeria • couple • gb
1
Pros:

Nothing

Cons:

It was dirty full of black hair long in the floor of the room the bathroom was very dirty as well the smell wasn’t really good

2026-01-19 • via Nuitee
G
Gemma • couple • gb
1
2026-01-19 • via Nuitee
G
Grace • couple • gb
1
Pros:

Nothing

2026-01-19 • via Nuitee
L
Luke • solo_traveller • gb
1
Awful. Absolutely awful
Cons:

Other than the receptionist Rude staff. People banging around above me I was told I have a tv in my room there wasn’t I had to wait 2 hours for one on which I had to carry install and set up myself. I was a paying customer but I was neglected over people who are staying here for free

2026-01-19 • via Nuitee
A
Abdul Farook • family_with_children • gb
1
2026-01-19 • via Nuitee
C
Chirag • couple • gb
1
Worst hotel ever
Pros:

Nothing

Cons:

It was rubbish place for staying, room were not as it’s seem in pictures,safety door was broken ,staff don’t know how to talk with their customers

2026-01-19 • via Nuitee
T
Tany • extended_group • gb
1
2026-01-05 • via Nuitee
S
Sandhu • extended_group • gb
1
2026-01-04 • via Nuitee
K
Ken • solo_traveller • jm
1
Worst experience ever
Pros:

Nothing at all to be honest but I had no choice at that time of the night

Cons:

It was cold, no heating, beds are very uncomfortable and rooms are smells awful

2025-11-07 • via Nuitee
B
Bradley • family
2
Pros:

Close location to the National Space Centre, tiny NCP carpark next to hotel.
That's where the good points end!!
Rated 3 star, this hotel is not! Being generous I would give it a 1 star rating.
Going to a gaming convention held at the National Space Centre a few of us chose this hotel due to convenient location and photos showing a bar, pool table and somewhere to eat. All these amenities were not available to use, apparently they won't be ready until next month.
There is an unpleasant odour throughout the hotel.
The room, curtains that didn't draw open, broken door to bathroom, door handle falling off from the bathroom side. Looked like someone had used the toilet and not flushed before making the room ready for check-in. Toilet paper and yellow coloured water greeted me when I went to use the toilet!
Towels provided were small hand towels, mattress was the thinnest, most uncomfortable bed I've ever slept on, I've walked on more comfortable carpets!! Pillows, if you can call them that were almost paper thin and pointless having.
Exposed electrical wires above bed, made safe by some duct tape over the ends of the wires!!

We were looking forward to our stay here based on the photos of the hotel, please do yourself a favour a do not stay here!

There should be a visit/audit by a hotel inspector arranged, as this hotel should not be open for business.

Just feel conned in spending money to stay in a place this bad.

2025-10-12 • via Nuitee
T
Tolulope
2
Pros:

Poor customer service
Sassy, discourteous staff
Dirty environment
Malodorous room
Delayed check in
Poor water supply
Lacking hot water
Poorly maintained room
Many damages
Not convenient

2025-10-09 • via Nuitee
E
Eelco
6
Pros:

De reviews over dit hotel beloofden niet veel goeds. Ik zou hier niet beland zijn als er in andere hotels nog kamers vrij waren geweest. Het hotel is in slechte staat en behoeft een grondige renovatie (het pand is prachtig).

De kamer was op zich schoon, maar oude meuk ziet er ook schoon smoezelig uit.

Het hoofdkussen: de hoes was schoon maar het kussen was ronduit smerig. Gelukkig was er een tweede kussen. Die was acceptabel.

In de listing werd er aangegeven dat er een fõhn, waterkoker, shampoo en zo zou zijn. Maar er was zelfs geen wc papier. Dus dat heb ik zelf maar even gekocht om de hoek.
De douche was een drama. Verkalkt en nooit meer schoon te krijgen. Dus eigenlijk een erg slecht hotel.

Maar: ik werd geweldig geholpen met het parkeren van een grote bus. De eigenaresse verplaatste daarvoor haar eigen auto. Allervriendelijkst. Dus ik ben er met een sympathiek gevoel vertrokken.

2025-10-08 • via Nuitee
B
Bengt Stefan • solo_traveller • se
1
Undvik detta ställe
Pros:

Sunkigt ställe

Cons:

Tyckte inte om något

2025-10-07 • via Nuitee
C
Claus
4
Pros:

Nedslidt hotel og uhumsk med ingen rengøring. Hold dig væk

2025-09-24 • via Nuitee
J
James • extended_group • gb
1
Got ripped off took my money and over booked and never give me my money back
Pros:

Got ripped off took my money and over booked and never give me my money back

Cons:

Got ripped off took my money and over booked and never give me my money back

2025-09-19 • via Nuitee
M
Martin • solo_traveller • gb
1
Pros:

Nothing

Cons:

TV not working
Bed noisy
Too old furnitures
No parking space etc

2025-09-18 • via Nuitee
F
Frezghi • partner
2
Pros:

Very dirty room bad smells very bad bathroom the shower are nor working expecting free car park which not there is no free car park on the area

2025-09-17 • via Nuitee