Loft 523 New Orleans

Great room, it was clean. Amazing staff and beautiful hotel overall, however a few small issues. Shower light did not work and the ring light mirror did not work either. The plugs on the bedroom were loose and difficult to get working. Lastly there were no black out curtains for the room. Overall stay was great just had these minor issues.

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I truly enjoyed our stay. We were able to walk to everything, and the private patio was amazing for enjoying coffee and long talks.

The hotel was unique and different from the ones I stayed in before.

We chose this hotel because we were looking for a quiet spot, and the location on a side street seemed promising. We were happy to find that to be true, and the room itself was great. Nice bathroom, tall ceiling and comfy bed.
The set up is kind of odd, with the all the amenities and desk around the corner on camp street, but wasn’t much of an inconvenience. We would stay there again.

I went to check in at International Hotel only to be told that I was staying "at a building on the next street". I had no idea where I was going and the desk clerk was describing where I should haul my luggage to ("a left at the corner and down a block"). Still didn't know where to go so an employee offered to walk me there. When we go to the door she said I "needed to call to be let in". I asked if my room key would open the door and she didn't know. I tried it and it did. I came to find NO ONE was staffing this building- just an empty, cavernous building on a dark street. Empty. Got to my room and found a dried up crawdad right next to the bed. The toilet ran *literally* all night. The bathtub, while gorgeous, was a torture device in terms of comfort and the spray nozzle option on the faucet did not work at all. I heard someone moving around upstairs so it made me feel better that I ultimately wasn't alone in the building but still checked out at 7am- far earlier than I needed to- just to get out of there. Horrible experience and will NEVER use them again.

I was scammed by Chris at the front desk. He sold us a tourist service he knew we could not attend, deliberately giving us false information so we would buy it and he could take his commission. What should have been a smooth experience turned into extreme stress, a $118 loss, and wasted time we can’t get back.

When I raised this with the Manager on duty, she defended him and called it a “mistake.” It was not. We spoke with Chris for nearly 30 minutes, clearly explaining our situation. He knew the timing wouldn’t work, yet lied and reassured us only to secure the sale. The Manager promised a refund, gave me her card, and told me to email her. I’ve now emailed her twice with no reply. Five days have passed with complete silence, making me believe she may also be complicit.

The hotel itself is fine for price and location, but staff behavior here is unacceptable. Upselling tourists on third-party services for personal commission is not hospitality, it’s predatory. The only staff member who showed empathy was the night shift front desk female, who saw what happened but had no authority to help.

The Manager has the power to make this right but has chosen to ignore me. One of the worst hotel check-in experiences I’ve had anywhere in the world.

Extremely nice property I just don’t like the fact of the guest check-in being at the Sister hotel that’s around the corner. They need some type of maintenance or house cleaning service on the property because nobody wants to keep walking across

The hotel was really in the heart of lot of social media named well known places I had a great experience will be returning

very friendly staff

Spacious, stylish lodging in great neighborhood with wonderful dining opps within easy walking distance.

Very loud, there doesn’t seem to be much sound proofing. Also two of the front desk workers/managers entered my room while I was napping - they were delivering a bottle of champagne but they had the wrong room. Not cool at all.

very nice kinda hidden but lovely

One of the curtains in my room was missing. The room was filled w/ light and heat from the sun by 6AM daily. The mattress needs to be replaced. The left side of the mattress was sunken in. There was a significant leak in the bathroom ceiling. A staff member offered to switch my room. He and I checked 6 other rooms. NOT ONE had a working AC unit. The temps in New Orleans ranged between 76-90 degrees all weekend. I chose to stay in the same room since at minimum the AC worked. Hotel management never returned my calls. The hotel clerk Roman, told me my only options were to switch rooms, to a room he could not guarantee working AC in, or to leave the hotel in the middle of the night since the rooms did not meet my specifications. Requiring AC and a curtain are basic amenities. I didn’t ask for much just a proper room. His indifference to my concerns was appalling. I do not recommend this hotel.

Roman was so nice!

No hot water in the room so ultimately I was moved to another property.

The front of the property is not clearly marked, key card access only, without 24/7 front desk service. The amenities are at the sister International House Hotel down and around the block. Lots of street noise, barely any curtains, managed with an eye mask and ear plugs. Very poor lighting in the rooms, weird shower set up. Would have rather stayed elsewhere for the cost.

Great vibe, cool aesthetic... seems like a fabulous idea that was never quite finished

Property indicates more amenities than was available; had to change rooms because of noisy pipes but staff was very amenable and friendly

Friendly and helpful staff, convenient location