Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Outstanding service
Stunning location
Excellent amenities
Delicious food
Cons:
Rooms could benefit from more natural daylight

Categories

Cleanliness
9.23
Standard quality for this hotel tier.
Service
9.7
Outstanding, friendly, and courteous staff who consistently go above and beyond.
Location
9.24
Stunning views and convenient access to local activities.
Room Quality
9.19
Spacious and well-designed rooms with great views.
Amenities
9.72
Excellent amenities with stunning pools and spas.
Value for Money
8.68
Standard quality for this hotel tier.
Food and Beverage
9.73
Delicious food with a vast restaurant offering.
Overall Experience
9.7
A truly excellent and luxurious hotel experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:11

Property Description

Luxurious 5-Star Alpine Retreat

Alpine-Style Spa and Fitness Center
Indulge in relaxation at our large spa with an indoor pool, saunas, and steam baths. Maintain your fitness regime at the 24-hour fitness center.

Award-Winning Dining Experiences
Savor Michelin-starred gourmet cuisine at Ca d´Oro, or enjoy regional dishes at Enoteca. For a unique culinary experience, dine on steak and sushi at Grand Restaurant Les Saisons.

Spacious Rooms with Balconies
Our luxurious rooms and suites offer ample space and the option of a balcony or terrace to enjoy stunning views.

Experience the epitome of luxury and relaxation at The Grand Hotel des Bains Kempinski in Sankt Moritz. Book now for an unforgettable stay!

Important information:

The fees for extra beds include breakfast, but do not include dinner.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZRH

Property Policies

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 110 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for CHF 110 per person per night when using an available extra bed.
    People 12 years old and over stay for CHF 220 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

9.4
Based on 256 reviews
Cleanliness: 9.23
Service: 9.7
Location: 9.24
Room Quality: 9.19
Amenities: 9.72
Value for Money: 8.68
Food and Beverage: 9.73
Overall Experience: 9.7
L
Leon • family_with_children • kz
10
2026-03-05 • via Nuitee
G
Georgia • couple • it
10
2026-03-04 • via Nuitee
W
wissam • couple • lb
10
Pros:

Everything

Cons:

Nothing

2026-03-03 • via Nuitee
Y
yan • family_with_children • hk
10
Pros:

The staff of the hotel is very nice. The hotel also provide free car to send guest to nearby places.

2026-02-24 • via Nuitee
S
Sergio • family_with_children • us
9
Amazing Classic Hotel but Check The Hotel Calendar Before You Book.
Pros:

We used the Kempinski in St. Moritz as our home base for the Milano-Cortina 2026 events in Livigno.

Olympic Logistics: Staying in St. Moritz provided a luxurious and relatively convenient gateway to the snowboarding and freestyle skiing venues in Livigno.

The concierge was an absolute lifesaver. They were incredibly helpful with our travel arrangements between Switzerland and Italy and secured fantastic restaurant reservations for us.

Our room was excellent—well-maintained and sized appropriately, providing a comfortable space to recharge between trips to the Olympic venues.

Alpine luxury, this hotel is a perfect choice. We’d stay here again in a heartbeat!

Cons:

While our stay at the Grand Hotel des Bains Kempinski had many highlights, there were a few disappointments regarding the availability of on-site amenities during the early week.

Limited Openings: We stayed on a Monday and Tuesday, only to find that several of the hotel’s premier venues—including the Beluga Igloo Bar and Billionaire—were closed.

Missed Experiences: Not being able to access these specific spots was a letdown, as they were a big part of the draw for us.

Lesson Learned: In hindsight, if I had realized these facilities would be shuttered during our stay, I might have opted to stay directly in Livigno instead to be closer to the Olympic action.

Pro Tip: This may have been a scheduling oversight on my part rather than a fault of the hotel, but I highly recommend checking the operating days for their bars and clubs before booking if those are a priority for your trip!

2026-02-23 • via Nuitee
Z
ZACHARIAS • couple • gr
10
2026-02-23 • via Nuitee
D
Dr. Sara • couple • ch
9
2026-02-22 • via Nuitee
Z
Zafer • couple • tr
9
2026-02-11 • via Nuitee
A
Anisa • couple • be
10
2026-02-10 • via Nuitee
K
Kaan • couple • ae
7
2026-01-28 • via Nuitee
S
stephenplatts1956 • Couples • Swindon, Wiltshire, England
6
A Stylish Hotel with Some Drawbacks
Pros:

The idea of staying at another Kempinski, this time in St. Moritz, really excited us both. The hotel itself is beautiful, and the service was generally excellent. We had great communication with the concierge before arriving, and the complimentary shuttle service worked perfectly — meeting us at the railway station and driving us wherever we wanted to go.
Our room was spacious, well stocked, and lacked for nothing. There is also a basement area for skiers to store and prepare their equipment — we weren’t skiing, but staff were happy to explain how everything worked if asked.
Now for the downside. If money is no object, you can stop reading and simply enjoy the hotel. While we can afford what the hotel offers, the prices were stupidly expensive, even by Swiss standards, so we chose carefully out of principle.
On our first night we ate at the Neora “Greek” restaurant. I have no idea what they were trying to achieve, but aside from the hugely inflated prices, Greek it was not. The tzatziki was the worst I have ever tasted, and many traditional Greek dishes were missing — where were the gyros, souvlaki (although there was one on the menu but chicken), kleftiko, Stifado? And in what world does anyone pay CHF 90 (around £90) for Garides Saganaki (red prawns) as a starter? The rest of the menu was equally exorbitant.
Another issue was the constant, awkward expectation of tips. Every time a member of staff did anything, there was a pause that made it clear a tip was expected. We only tip when we feel it’s deserved — for example, we gave our driver £20 when we left because he genuinely went above and beyond — but this led to many uncomfortable moments during our stay.
This atmosphere spoiled the experience somewhat and made us feel that this hotel perhaps just isn’t for us.
The saving grace was the absolutely superb breakfast, which had everything you could possibly wish for, served on beautiful table linen. That said, even here the service felt over-the-top — the moment a second set of cutlery was placed on the plate, it was whisked away.
In summary, while the hotel is undeniably beautiful, the pretentious, pompous atmosphere, the excessive prices, the overbearing service, and the expectation of tips mean that, for us, this hotel is not the right fit.

2026-01-18 • via Tripadvisor
3
31yanniz • Couples
10
Can’t wait to come back! 🏔️
Pros:

First time in Switzerland for my wife and I, it set an incredibly high standard for the rest of the trip 😅😅

Where do I start?

SERVICE - TOP NOTCH. 💯
Extremely friendly, approachable and accommodating staff in all areas from concierge, restaurants and spa/pool.

Breakfast buffet was absolutely divine. Buffet, omelette station, a la carte, whatever you want.

AMENITIES - WHAT DONT THEY HAVE? 🌟🌟🌟
Stunning double pool area and spas, with services on top to relax from a day on the piste.

Transport to the St Moritz Dorf and back during the day on schedules.

Can organise ski passes and other services but best to book in advance if you need lessons.

Restaurant offering is vast and an excellent set of lounge areas to wind down with a drink of your choice or a lighter dinner. PS - we were the very first customers of Neora (new Greek restaurant in hotel) and it was an amazing experience.

LUXURY - EVERYWHERE 🏛️❄️🪙
Look anywhere, its luxe in any direction. Plenty of room space, great views from your window and a cosy stay. The hotel itself from the outside is a wonder!

2025-12-26 • via Tripadvisor
B
Betül • couple • tr
10
An exceptional stay in every aspect
Pros:

Everything was excellent. You are welcomed by a team that leaves no room for even the slightest dissatisfaction. A truly outstanding, friendly, and courteous staff who consistently go above and beyond to ensure their guests are happy at all times.

Cons:

The only small drawback I could mention is that the rooms could benefit from a bit more natural daylight.🥲

2025-12-16 • via Nuitee
A
ABDULLAH • couple • sa
10
2025-12-16 • via Nuitee
E
Eva • solo_traveller • be
9
2025-11-03 • via Nuitee
A
Andrea • couple • it
9
2025-10-23 • via Nuitee
T
Taha Cihan • extended_group • tr
10
Great!
Pros:

Staff, location, rooms are great highly recommend

Cons:

Nothing

2025-09-29 • via Nuitee
J
Julieanne7258 • Couples
10
Wonderful!
Pros:

This is one of the best hotels we have stayed in - and we have stayed in many 5* and highly-rated hotels.

It is beautiful with amazing views, and very efficient service - as you would expect, but do not always get. The real USP though is the staff. Every single one was charming, friendly and helpful. Special mention goes to Tobias who checked us in and then drove us to the station for our onward journey. Our driver the previous day actually took the trouble to bring the Maybach to collect us from our trip - because my husband had expressed great enthusiasm when he saw the car. It was such a kind gesture and much appreciated.

We also enjoyed included access to cable cars and funicular.

Honestly can't fault - we are now saving up to return! (Swiss prices - eek!)

2025-09-17 • via Tripadvisor
P
prajaktip2018 • Family • New York City, New York
10
Spectacular hotel, stunning location and exceptional service
Pros:

This hotel is so beautiful and the people make it extra special. We are from NYC and came here via Italy, and I injured my back during my travels. Everyone including the spa staff helped me get back on my feet and Simmons, the concierge helped arrange an ER visit ( which by itself was very good) . They all checked on me repeatedly. It was such warm Engadin valley hospitality. Food was great and the room was very well designed and spacious, and we enjoyed the pool and spa as well. They had recommendations for local activities even before we arrived. St Moritz is lovely. This was our first visit to the Swiss alps - and we’ll definitely be back, to this hotel as well as to the Swiss alps!

2025-09-12 • via Tripadvisor
D
Debra
10
Pros:

A true 10 out of 10 experience !!

2025-09-09 • via Nuitee