Staybridge Suites Colorado Springs North by IHG

I have no idea how this hotel is rated so highly here. My wife and I tried to stay at this location for a family event. The service and the hotel were just plain bad. The front desk clerk literally rolled her eyes at my wife when we first got there, and things only got worse from there. They were doing renovations -- replacing all the doors -- while still operating the hotel. The room we were assigned smelled like it was on fire (due to the construction), along with the entire hallway. I have asthma and allergies and couldn't stay there. To their credit, the front desk clerk and manager tried to find another room for us, but that one smelled like mold, so that one didn't work either. We ended up getting another hotel altogether, which made for a stressful night but was well worth not staying there. Other family members who stayed at the hotel had bad experiences -- holes in the doors so people could see inside, workers coming into rooms unannounced and being rude when questioned, and parts of the hotel (the basement or "1st floor") smelling like a combination of "cats and vomit." And the place isn't even cheap! Stay far, far away from this dump.

We typically love to stay at Staybridge inn suites but this one just did not live up to the Staybridge name. Our stay was five nights. We were given a handicap room on the first floor which was fine. We asked the person at the desk where the ice was, she wouldn't tell us - she's like well there's an ice maker in your freezer in the room. And we're like okay. So we walked in first thing we noticed was a smell like vomit. The freezers ice maker didn't have an ice bin, so my husband went back down that ask for ice bin and was giving a metal bin that was much too large to put under the ice maker. So I had to use one of the cereal bowls in the room to try to catch ice. Next let's move on to the bathroom, it was a handicap bathroom and it had a bowed shower curtain. But the unit itself was rectangular had a 1 inch lip on it and so no matter how you fussed with the shower curtain you could absolutely not keep water from going all over the floor. The lighting in the bathroom was so dim it was almost night light quality. Housekeeping is every other day, which is fine, but there was no extras left like makeup packets or even toilet paper, we had to constantly go down for other supplies that should have been standard stocked when tidying up a room.

The breakfast was basic and no variety, it was the same all five mornings we stayed. The lady at the breakfast area struggled to keep up and a lot of things were empty and not replaced in a timely manner.

Evening reception- we attended on Wednesday. They offered macaroni and cheese and macaroni and some type of meat, maybe goulash, and they have a huge bin of salad. We got there about 15 minutes after it started and there was the smallest bottle of ranch dressing available for this huge bin of salad. Well, needless to say it was almost gone when we arrived. We asked for more and the lady said no that's all they had.

Over flowing trash cans and no one to attend to them. The hot tub was out of order and it looked like it had been for some time as it was absolutely no water in it at all. The pool is outside and is not heated- it was very cold. There were towels available in the pool area and plenty of seating.
This Staybridge is in need of major improvements.

We always stay here when we come thru for work. We love it when we find a place that's clean and looks good, feels like home away from home. However this last time we was there, the outdoor looked abandoned. Bushes need a good trimming, can't really walk on the side walk with out snagging on them, grass not mowed, garbage under the tree. Usually we noticed when they stop doing the outside, the inside goes down as well.

From the moment we were checked in by the front desk assistant manager Jordan, we were made to feel most welcome! It was immediately apparent that this property had undergone an extensive renovation from our previous stay a few months prior as the hotel sparkled brilliantly from the front lobby throughout the hallways and exquisitely displayed two-bedroom suite we enjoyed with the most breathtaking mountain view and scenery you will ever find! The personal touch and family atmosphere was apparent throughout our 4-day staycation. General Manager Scott Duarte is not just a figurehead but is immerses himself in hands-on duties that includes taking out the hotel trash and helping guests with whatever issues and questions they have. Many hotels advertise “Pet Friendly” but his hotel truly shows love and appreciation towards your pets and loves on them as if they were their own. Our Westie definitely appreciated the love and attention he received! We desperately were in need of quiet and relaxation during this staycation and we definitely got both during our stay here. We HIGHLY HIGHLY HIGHLY recommend this absolute treasure for a getaway!

friendly staff...nice clean room, great value...excellent breakfast............one of best stays ever had for the money..had never stayed at staybridge before..............10's all around

This was our favorite hotel from our week long Colorado trip! Staff is amazing, breakfast was so delicious and there was plenty to choose from. And the hotel is very clean and well kept. We loved our room, it was very clean and spacious.

We had a very awful experience with this hotel. At least 6 weeks prior to staying at this hotel, we reserved a handicap accessible room with a roll-in-shower because we have a daughter in a wheelchair. When we arrived at the hotel, the manger Scott said they had upgraded our room to a two room suite. Immediately we said is it wheelchair accessible and of course it was not. They had not paid attention to that at all and gave our original room to someone who wanted to stay an extra night in that hotel room. No one called us or anything. The manager was somewhat apologetic but not overly. Of course, they had nothing else to offer us. Eventually, after some prodding, he called around other hotels and hooked us up with another hotel but had failed to tell them we needed a roll in shower. Eventually, we did the work and figured out how and where to stay to meet our needs. What bothered us the most is that we had specifically asked for that room and they completely ignored our request. Just curious as to their procedures on meeting the request of customers.

We did a 7 night girls trip and we loved the hotel. It was quiet and easy to drive to other activities from this location.

Excellent location and space

Okay.

Great place, very clean, and great staff!! We will definitely come back. Perfect views of the mountains!!

Staff was excellent.

Everything was great.
One complaint would be the smell of dog in the room I had. I found this may have contributed to some of my breathing issues as I am allergic to dander

We LOVED our stay. We upgraded to a suite for more room traveling as 6. To our surprise they serve continental supper 5:30p-7p Monday, Tuesday, Wednesday. Food was great especially being continental. Located within 20 minutes of everything wanted to do and see.

Breakfast dining was good, dining staff was courteous
Phone and TV in room did not work, front desk staff did not inform earlier, this was disappointing for the price. Old property. Front desk staff do not answer calls. Will not be staying at this property again.

Everything was very good only complaint was lack of water pressure in shower

Property was great

Room was very clean, stairs and halls could have used a vacuum.

The view off the back balcony is gorgeous. This hotel needs updating which is the only reason I did not give 5 stars. Not all the lamps worked in the room. The lighting in the room was bit dim. Also, only cable TV. Most hotels provide the option to use steeaming services and this does not.