Express Inn & suites

Hotels
6.9 (208 reviews)
1302 South 13th Street , Decatur , US

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Pets allowed
Laundry
See all facilities

Review Highlights

Pros:
Very quiet / relaxing
Clean (reported by some guests)
Friendly staff (some mentions)
Nice check-in
Cons:
Room smelled of smoke
Room not as pictured
Suite booking and refund/communication problems
Rooms very basic / poor signage
Disliked kiosk check-in
Missing furniture in room

Categories

Cleanliness
8
Mixed reports — one guest noted rooms were clean, but another reported a smoke odor covering the room.
Service
8
Mixed: staff described as friendly with a nice check-in, but there were complaints about poor communication on refunds and some guests disliked kiosk interactions.
Location
8.9
Quiet and relaxing — guests specifically described the property as very quiet and suitable for relaxation.
Room Quality
4.5
Negative: rooms smelled like smoke, were not as pictured, some lacked furniture and were described as very basic.
Amenities
6
Basic amenities; guests noted the property was very basic and that signage needs improvement.
Value for Money
5
Perceived poor value due to booking mistakes (suite not provided) and refund/communication issues.
Food and Beverage
6.9
Standard quality for this hotel tier.
Overall Experience
7.9
Mixed overall: some guests found the stay relaxing and staff friendly, while others experienced significant service and room problems leading to dissatisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-09-22 00:50

Property Description

Convenient Location and Nearby Attractions

The Express Inn & Suites hotel is strategically situated near major highways and popular local attractions, making it an ideal choice for travelers seeking both convenience and leisure.

Comfortable Rooms and Additional Amenities

Guests can enjoy a range of room options, from business-class rooms to whirlpool suites, all equipped with kitchenettes and hair dryers. The hotel also offers guest laundry facilities and selected rooms feature microwaves and refrigerators.

Business-Friendly Services and Nearby Facilities

Business travelers will find the hotel well-equipped with free high-speed Internet, conference room facilities, and proximity to the Industrial Park. With complimentary breakfast, coffee, and local calls, guests can start their day right. Book your stay now and experience the perfect blend of comfort and convenience at Express Inn & Suites.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FWA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

6.9
Based on 208 reviews
Cleanliness: 8
Service: 8
Location: 8.9
Room Quality: 4.5
Amenities: 6
Value for Money: 5
Food and Beverage: 6.9
Overall Experience: 7.9
R
Rowzie • solo_traveller • us
1
Pros:

Nothing

Cons:

Everything

2026-07-21 • via Nuitee
S
Shianna • couple • us
1
We went somewhere else, there is a quality inn next door much nicer
Pros:

Nothing they weren’t very friendly.

Cons:

The room smelled like it was covering smoke, it was not the one in the pictures, and our friends booked a suite and did not receive one because they only have two king suites. Then when it came to refund they changed them twice and only refunded once.. very poor communication

2026-06-21 • via Nuitee
K
Krissy • solo_traveller • us
6
2026-06-19 • via Nuitee
J
Jane • couple • us
8
Cons:

Did not like interacting with kiosk.

2026-06-13 • via Nuitee
C
Cox • couple • us
8
It was very relaxing which was exactly what we were looking for
Pros:

Very quiet. Clean. Friendly

Cons:

Very basic. Needs better signage

2026-06-13 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-05-25 • via Nuitee
G
Gregory • couple • us
8
Good
2026-05-15 • via Nuitee
G
Gavin • solo_traveller • us
7
Pros:

Nice check in

Cons:

No furniture

2026-04-29 • via Nuitee
S
Steve • solo_traveller • us
8
2026-04-18 • via Nuitee
S
Steve • solo_traveller • us
10
2026-04-14 • via Nuitee
L
Larry • couple • us
8
2026-03-29 • via Nuitee
M
Megan • couple • us
1
2026-03-26 • via Nuitee
W
Wayne • family_with_children • us
5
Cons:

Had no heat or Internet

2026-03-14 • via Nuitee
M
mcgowan • solo_traveller • us
9
Pros:

Stayed 2 nights in a row because of weather, staff was professional a d iw as able to get my same room

Cons:

Bed is a little too firm for my liking but it was a place to sleep and not drive home in bad weather

2026-01-28 • via Nuitee
M
mcgowan • couple • us
9
Pros:

Clean rooms and customer service

Cons:

Bed was a little uncomfortable but that could just be me

2026-01-26 • via Nuitee
M
Marion • couple • us
7
A good price for the room
Pros:

The location was good. The room was clean and had clean towels, shampoo and soap

Cons:

There was no person in the lobby. Only a person on a computer screen. Someone spilled something in the hall after the cleaning staff left and there was no one but to see it. I would have to communicate the problem on a computer screen. That is not my job. Also there were some people hanging out in the parking lot. No person at the front desk to see this.

2026-01-19 • via Nuitee
B
Barbara • solo_traveller • us
5
Nice beds-rest needs improvements
Pros:

Location to my events, bed

Cons:

Room was so dark you could hardly see to read-need brighter lights, The toilet seat was loose, the room had a musty smell the towels were so rough they scratched my face

2026-01-19 • via Nuitee
M
Madison • couple • us
6
Pros:

The room was big

Cons:

Small bathroom and the TV remote was almost dead

2026-01-09 • via Nuitee
G
Gavin • couple • us
2
Pros:

Nice an clean

Cons:

Private

2025-12-29 • via Nuitee
E
Emily • couple • us
1
2025-12-22 • via Nuitee