Casa del Mar Cozumel Hotel & Dive Resort with free access to an exclusive beach club

Hotels
7.9 (318 reviews)
Carretera a Chankanaab Km 4, Zona Hotelera Sur , Cozumel , mx

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location for diving
Cons:
Old facilities
Noise from external sources

Categories

Cleanliness
7.65
Mixed reviews, room cleanliness was noted as satisfactory, but some facilities are described as old.
Service
8.65
Staff mentioned positively across multiple reviews as friendly and helpful.
Location
8.65
Location is a major positive highlighted by guests for its proximity to diving facilities.
Room Quality
7.15
Rooms are clean but described as old-looking and functional, not fancy.
Amenities
6.65
Some amenities like the pool and hot tub have issues, affecting overall experience.
Value for Money
8.15
Good value for the price, especially for diving-centric visitors.
Food and Beverage
7.65
Limited mentions; considered basic but acceptable.
Overall Experience
8.65
Positive experiences overall, especially for diving, despite some facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:18

Property Description

Tropical Paradise Getaway

Luxurious Accommodations: Stay in air-conditioned rooms with vibrant tropical decor, cable TV, and modern amenities. Upgrade to Superior or Ocean View rooms for added comforts like a safety-deposit box and a private balcony.

Exciting Activities: Enjoy the outdoor pool, game room, and paddle tennis court. Explore the area with free access to Nachi-Cocom Beach Club. Cozumel City Centre is a short drive away for shopping and dining.

Convenient Location: Situated right across from the Caribbean Sea, Casa del Mar Cozumel Hotel & Dive Resort offers easy access to TMM International Port and Cozumel International Airport. Book now for an unforgettable stay in Cozumel!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and costs USD 5 per 24 hours.

Location

Guest Reviews

7.9
Based on 318 reviews
Cleanliness: 7.65
Service: 8.65
Location: 8.65
Room Quality: 7.15
Amenities: 6.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
C
Carlos couple mx
10
EXCELENTE
Pros:

TODO

Cons:

NADA

2026-02-11 via Nuitee
Y
yaneli family_with_children mx
10
2026-02-08 via Nuitee
F
Florencia family_with_children ar
7
Pros:

Los colchones de las camas son buenos.

Cons:

No tiene frigobar. Wifi no funciona

2026-01-31 via Nuitee
J
Juan solo_traveller us
5
2026-01-23 via Nuitee
D
Dylan solo_traveller us
8
2026-01-19 via Nuitee
R
rogelio solo_traveller mx
10
Pros:

LA comida y las bebidas son buenas

Cons:

La conexión Wifii

2026-01-13 via Nuitee
R
Ramón Francisco family_with_children mx
3
Cómodo y bien ubicado, pero...
Pros:

Me gustó la presión del agua, agua caliente óptima y la ubicación ya que me quedaba cerca de mis mandados

Cons:

Empezando por la recepción, solo 1 persona para tanta gente, llegaron tripulantes de un crucero de Disney y parecía discoteca y solo una chica en la recepción, donde esta el resto del personal? Siendo un hotel bien ubicado hacer esperar a los huéspedes mas de 5-10 minutos, es inaceptable.

El internet...es un fiasco, estuve en el 3er piso cerca de las villas y el internet apenas llegaba y ese apenas ya es mucho, literal no podía entrar a ninguna página web o hacer videollamada en whatsapp, no se si sea un problema general o sea únicamente por esa zona pero tienen que mejorar su internet si o si

La regadera..se que dije que la presión y el agua caliente es óptimo, pero, la altura...para gente que mide de 1.80m hacia arriba tiene que agacharse..

Y contactos, como es posible que mi único contacto este debajo de esa losa de piedra larguísima?

2026-01-13 via Nuitee
P
P9899MUsusanr Couples
10
Great experience
Pros:

Love this location. Outside the main drag. Fun more authentic feel accommodations. Quiet, relaxing and just a walk across the street to go diving. Stayed here twice and am a big fan

2026-01-05 via Tripadvisor
J
Jorge_sainzmx Solo travel Mexico City, Central Mexico and Gulf Coast
6
Great for scuba divers but facilities are old and rusty.
Pros:

Old and rusty yet worth the price you pay for. Be forewarned though that if you plan to scuba dive with their preferred prices reassure you are picking the right one; should you make a mistake, there is no turning back.

My room had only one electric contact, so I had to shuffle amongst my two iPhones, my iPad and Apple watch…

2025-12-02 via Tripadvisor
E
Emery couple us
5
okay, but pool by the road, it very noisy. room was old looking but nice
Pros:

Staff was friendly

Cons:

Had to climb stairs to get to elevator. not explained in description on property,
Wifi very poor!!!
It was suppose be100 percent non smoking, there was night security gaurd by front lobby door and guest was smoking there and there was a cigarette butt in the hot tub, also an ash tray next hot tub

2025-11-10 via Nuitee
R
Roberto Carlos couple mx
10
2025-11-09 via Nuitee
N
Nicolai couple ch
8
Super Hotel für anspruchslose Gäste, die eine Toplage gleich bei der Tauchschule suchen ohne Schnickschnack.
Pros:

Top Lage, nettes Personal. Sauber und funktional.
Preis ok für das was man bekommt.

Cons:

Die Nasszellen sind in die Jahre gekommen und müssten sicher mal wieder Saniert werden.
Es bräuchte mehr Möglichkeiten nasse Dinge aufzuhängen und trocknen zu können.

2025-11-09 via Nuitee
J
jenpiercepdx extended_group us
7
This is definitely a dive-oriented resort. I personally would not stay here if I was not diving.
Pros:

Check-in was smooth, the rooms were clean and comfortable...but nothing fancy. The pool and restaurant area are basic. Really, everything about the property is basically good, but not great. The thing that is great is the access to the dive facility across the street and the marina is a close taxi ride away as is downtown. Almost every taxi ride was $10, except for the airport which is $20. The beach club is nothing to brag about. If you are not diving, I would pick a different resort. This is perfect for a dive vacation and a good value for the money. The staff is very friendly and helpful.

2025-10-22 via Nuitee
A
ALVARO extended_group mx
9
Pros:

Acceso a playa, restaurant, alberca, billar.

2025-10-20 via Nuitee
D
Donna couple us
10
Pros:

We have stayed here MANY times, always so enjoyable. The staff is amazing, Miguel, Jose, Santos, just to name a few. Housekeeping staff are all so sweet & friendly & do such an excellent job!

Cons:

The beach area across the street could use a little tidying up, but still no issue for us, worked fine.

2025-10-18 via Nuitee
G
gregoryd382 Couples
10
Treated like family
Pros:

Casa Del Mar is not the glitziest place in Cozumel, but we wouldn’t think of going anywhere else. It’s home to us. The people are wonderful, diving is incredibly convenient, (a footbridge from the pool to the dock) and the accommodation are good.

2025-10-14 via Tripadvisor
F
Felipe Segundo
6
Pros:

Just I was so happy with the room service staff.. My room was so clean every days.

2025-10-08 via Nuitee
S
Sergio Armenta family
8
Pros:

Clean room , nice view , amicable staff , good location .

2025-09-28 via Nuitee
J
Jordan
10
2 Dudes Diving and 1 freezing cold room
Pros:

Myself and one other buddy stayed 4 day weekend 4sept2025 to 7sept2025 on a diving trip. We arrived around 1500 and had a evening/night dive we had to be at for 1700 and had a few things we needed to take care of before heading that way and were not sure we were going to have enough time. But the guys at the front desk help us with everything. checked in, in literally 5 minutes, we wanted to go somewhere to rent scooters we used before but was 20 min up the road really didnt have the time, he said he had a guy that would deliver to us in 15 min with good price. The scooter ended up being delivered in 10 min and daily price was better than expected and scooters were excellent condition.
The hotel has some age to it, but very well maintained and loved all the wood features. You can tell the manager takes pride in appearance. We got 2nd floor 2 full size beds balcony with garden view. We did not spend much time in the room at all we were on the go the whole trip, so all you can pray for at an older hotel such as this is a good AC, we ended up having an AC unit that must have been pulling air from antartica, It froze us out in a good way. So I give it five stars just for that. The mattresses could have been a little more comfortable but we were so tired it didnt matter. Sheet very clean changed daily, room cleaned very well, bathroom no issues. For the price, location, cleanliness, staff it is hard to beat. Also added on breakfast, its worth it, opens at 0700. good vibes

2025-09-22 via Nuitee
K
Karen Ann friends
10
Pros:

Staff goes above and is always friendly. Rooms are clean and grounds are well kept.

2025-09-18 via Nuitee