Holiday Inn Express & Suites Gillette by IHG

Hotels
•
Holiday Inn Express
9.2 (112 reviews)
1908 Cliff Davis Ave, Gillette, Wyoming, 82718 , Gillette , US
1-307-686-9576

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Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
Express check-out
Internet access in public areas - high speed
Smoke-free property
See all facilities

Review Highlights

Pros:
Very clean rooms
Friendly staff
Comfortable beds and pillows
Excellent breakfast
Convenient location
Pet friendly
Good value
Cons:
Front desk understaffed and billing errors
Nighttime noise/door knocks reported
Small pool and limited spa hours
Elevator out of service (stairs required)
Staff appearing stressed/overwhelmed

Categories

Cleanliness
9.6
Multiple reviewers described rooms and property as very clean and fresh; housekeeping appears consistently good.
Service
8.6
Staff consistently described as friendly and helpful, but several reports of understaffing, billing errors and stressed/overwhelmed front-desk clerks lowered the score.
Location
9.2
Mentioned as convenient by guests; no significant negatives about location in the reviews.
Room Quality
9.4
Rooms described as comfortable, fresh, with comfy beds and fluffy pillows; generally very positive room comments.
Amenities
8.6
Breakfast amenity praised, but pool described as very small, spa hours limited, and at least one report of the elevator being out of service, reducing the amenities score.
Value for Money
9
Guests explicitly noted good value and satisfaction for price paid; one guest said rooms were perfect when needed late—strong value perception overall.
Food and Beverage
9.2
Breakfast repeatedly praised (well replenished, staff preparing breakfast called an asset); overall F&B impressions are very positive.
Overall Experience
10
Overall sentiment is highly positive with multiple recommendations, repeat stays, and descriptions like 'Basically the Ritz' after park lodging; issues were mostly operational (staffing/amenities) rather than overall stay quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Recreational Amenities
Indulge in our indoor pool, spa tub, and fitness center for ultimate relaxation and rejuvenation.

Complimentary Services
Enjoy perks such as free Wi-Fi, continental breakfast, and on-site parking during your stay.

Convenience and Event Facilities
Benefit from a business center, express check-in/out, and event spaces including a banquet hall and conference rooms.

Unwind at Holiday Inn Express & Suites Gillette, an IHG Hotel, blending comfort and convenience seamlessly.

Important information:

  • Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIL

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 112 reviews
Cleanliness: 9.6
Service: 8.6
Location: 9.2
Room Quality: 9.4
Amenities: 8.6
Value for Money: 9
Food and Beverage: 9.2
Overall Experience: 10
J
Jessica
6
Pros:

The room was great! The staff was understaffed and needs more support from upper management. Upon check in there was one person checking in for a full hotel, I was charged the wrong rate and he didn’t have time to correct it. The night clerk, I purchased two bottled drinks which should have been $5.00 total she was unable to ring it in and ultimately I paid $10 for 2 drinks. She was very kind but obviously stressed and had no help. The morning clerks, I approached about the wrong rate. They were happy to correct but unable to figure out how to correct it. It was later corrected by another staff. Another member of the morning clerk staff was unable to calculate change for a $20 and tried to give me back more, I gave back the difference and kindly said “you only owed me $13.50”
The staff was friendly and kind and always willing to help but had no support in a leadership manner to properly do their jobs.
I will absolutely continuing staying at Holiday Inn Expresses, however I recommend additional
Support to this particular property.

2025-10-13 • via Nuitee
J
Jeanne
10
Pros:

The breakfast was good and they replenished the food.

2025-09-27 • via Nuitee
H
Holly
10
Great Hotel
Pros:

Wonderful place to stay…give it a 10. And, breakfast was amazing. Love the 2 people that prepare the food. They are a real asset to this hotel.

2025-09-22 • via Nuitee
J
Josias
2
Pros:

.

2025-08-26 • via Nuitee
A
alan • friends
10
Pros:

Very clran and very friendly staff!

2025-08-09 • via Nuitee
A
Anthony
10
Basically the Ritz
Pros:

After a few days in national park lodging, this felt like the Ritz! Super friendly staff, clean, fresh room, and a great breakfast. Highly recommended!

2025-08-03 • via Nuitee
H
Henry • family
10
Pros:

Was a pleasant stay

2025-07-30 • via Nuitee
B
Barbara • family
10
Pros:

We stay here every year and have never by disappointed.

2025-07-20 • via Nuitee
N
Nick
10
Pros:

Our stay went great. The staff was helpful during check-in and made it very easy for our group. The beds were very comfortable and we loved having the extra fluffy pillows.

2025-07-06 • via Nuitee
J
Jessica
10
Pros:

Everything was great except the pool is extremely small.

2025-05-29 • via Nuitee
D
Dean
10
Pros:

Great e
Players nice place.

2025-05-25 • via Nuitee
J
Jane • family
8
Pros:

I had asked for a room by the elevators due to health reasons. The room was at the farthest end of the hallway. It was very noisy, especially at 2:00 in the morning. Numerous knocks on our door from 1:00 to 7:00 in the morning with no one there.

2025-05-09 • via Nuitee
T
Thomas
10
Pros:

All was good

2025-04-06 • via Nuitee
B
Brent • partner
10
Pros:

Very good! Would stay here again.

2025-03-02 • via Nuitee
C
Curtis • family
10
Pros:

Pet friendly and there’s several areas to walk dogs.

2024-12-18 • via Nuitee
N
navy19902010
10
Pros:

Nice, clean, but the best part - spa and pool open when you can actually use them -0530-1000!!!

2024-11-19 • via Nuitee
J
Jeffrey
10
Pros:

It met the Holiday Inn Express level. Decent rooms and clean building. The little extras wit the popcorn and cookies was a nice home style touch.

2024-11-03 • via Nuitee
D
Dave • family
8
Pros:

Good value

2024-09-08 • via Nuitee
L
Laura • family
8
Pros:

We were running into trouble all day and needed to find hotel rooms very late in the evening. The rooms were perfect. Morning breakfast was very good and the staff were all polite and attentive.

2024-09-04 • via Nuitee
D
Duke
10
Pros:

Highly recommended!

2024-08-24 • via Nuitee