El Embajador, a Royal Hideaway Hotel

Hotels
•
Royal Hideway Luxury Hotels by Barcelo Hotel Group
8.9 (967 reviews)
Sarasota, 65 , Santo Domingo , do

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Breakfast chaos
Inaccurate room views
Issues with cleanliness in public areas

Categories

Cleanliness
8.31
Some comments noted cleanliness issues, such as carpets being dirty and slow service at breakfast.
Service
9.28
Many reviews praised the helpfulness and attentiveness of the staff.
Location
9.32
The hotel is centrally located, making it easy to access local attractions.
Room Quality
9.27
Rooms were described as comfortable, well-equipped, and spacious.
Amenities
8.8
The pool and common areas are well-maintained, though some areas were noted as too cold.
Value for Money
8.76
Overall great value as expressed in many reviews, although a couple of confusion led to some dissatisfaction.
Food and Beverage
8.31
Some reviews mentioned chaos during breakfast and long wait times for food.
Overall Experience
9.18
Generally a positive experience with some noted issues that could improve.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:34

Property Description

Luxurious Accommodations
El Embajador, a Royal Hideaway Hotel offers stylish guestrooms with modern conveniences and stunning views of Santo Domingo.

Exclusive Services
Guests can enjoy personalized service at The Ambassador Level Lounge and the highly-attentive service of The Royal Club, ensuring a truly luxurious stay.

Entertainment and Leisure
For added excitement, the hotel features an on-site casino, catering to both business and leisure travelers looking for a memorable experience.

Experience the epitome of luxury and convenience at El Embajador, a Royal Hideaway Hotel. Book now for an unforgettable stay.

Important information:

Please note that guests booking 6 or more rooms may be contacted by the property to make the payment within the next 72 hours to guarantee the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: SDQ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$8 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 967 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 9.27
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 9.18
Y
YA • couple • cn
10
入住多次了，还会是我们的选择
Pros:

位置和环境都很不错

Cons:

迷你把的东西要是收费要明确标识

2026-03-07 • via Nuitee
E
ELSIEMARIE • couple • do
10
2026-03-05 • via Nuitee
A
Ana • couple • es
9
Pros:

Perfecto!

2026-03-05 • via Nuitee
M
Marcos • family_with_children • do
10
2026-03-05 • via Nuitee
M
Melisa • couple • ch
7
Pros:

Ambarassador Level - konnten immer wieder was kleines essen. Personal war super freundlich.

Cons:

Vom Personal konnten nicht alle Englisch.

2026-03-04 • via Nuitee
Y
Yeznira • couple • us
10
My overall experience was truly exceptional!
Pros:

The property was impeccably clean, creating a refreshing atmosphere. The staff were not only welcoming but also incredibly helpful, ensuring a pleasant stay.

Cons:

I would have enjoyed having music in the pool area, as it would have enhanced the ambiance. Additionally, the presence of only one staff member in that area was not particularly pleasant. However, aside from these points, my overall experience at the hotel was excellent.

2026-03-03 • via Nuitee
S
silvia • couple • it
8
Hotel storico a Santo Domingo, quasi perfetto!
Pros:

Bella struttura, dotata di una gradevole piscina, una palestra piccola ma ben dotata, grande hall e servizi vari di bar e ristorazione

Cons:

Nella pulizia quotidiana spesso ci si dimentica il re-fill di qualcosa: una volta il,caffè, una volta il vanity set, una volta il tappeto del bagno. Potrebbe farsi maggiore attenzione!

2026-03-02 • via Nuitee
H
Hachapuma • solo_traveller • pe
9
Pros:

Las instalaciones

Cons:

La demora y calidad en el Restaurante donde dan el desayuno

2026-03-02 • via Nuitee
S
Sofia Stella • family_with_children • co
10
100/10
Pros:

La experiencia fue simplemente excepcional. Desde el primer momento se percibe la elegancia y el cuidado en cada detalle. El hotel es realmente hermoso, impecablemente mantenido, con una arquitectura que armoniza perfectamente con su entorno.

Las zonas verdes son un verdadero encanto: jardines cuidados al detalle, espacios amplios y una atmósfera que transmite tranquilidad y exclusividad. Cada rincón invita al descanso y al disfrute.

La experiencia gastronómica fue otro gran acierto. La comida es deliciosa, con una presentación impecable y sabores que reflejan calidad y dedicación.

Quiero resaltar especialmente al staff, que es sencillamente espectacular: atentos, cálidos y siempre dispuestos a hacer que cada momento sea especial. Una mención muy especial para Jacinto, cuyo profesionalismo, amabilidad y dedicación elevaron aún más nuestra experiencia. Sin duda, su servicio marcó la diferencia. Es un destino que combina lujo, confort y excelencia en el servicio. Totalmente recomendado

2026-03-02 • via Nuitee
T
Thierry • couple • fr
10
2026-03-02 • via Nuitee
D
Daniel • couple • ve
9
Descanso y excelencia
Pros:

La calidez del personal.

Cons:

Un evento político que hubo en los salones que nos incomodaba a los huéspedes

2026-03-02 • via Nuitee
D
Diaz • family_with_children • do
10
2026-02-28 • via Nuitee
A
Angila • family_with_children • us
9
We would revisited and book a stay again in the near future.
Pros:

Friendly and welcoming staff, attentive, respectful and quick.

Cons:

Bathroom sinks tends to produce a foul odor. Should be maintained / cleaned periodically.

2026-02-28 • via Nuitee
A
Angila • couple • us
9
2026-02-27 • via Nuitee
C
Carlos • solo_traveller • es
8
2026-02-27 • via Nuitee
C
CARMEN • couple • do
8
2026-02-26 • via Nuitee
D
Delwis • couple • es
10
Una experiencia inolvidable
Pros:

Todo 10/10

2026-02-25 • via Nuitee
A
ARMANDO • family_with_children • br
10
Surpreendemente bom
Pros:

Do café da manhã, do banheiro com banheira de hidromassagem e também do longe do 5* andar, onde das 7:00 as 23:00 era servido mini pratos de comida e sobremesas.

Cons:

Da variedade de queijos. que não verdade só havia um tipo de queijo.

2026-02-23 • via Nuitee
A
Ana • solo_traveller • us
10
Hope to come back very soon
Pros:

The hotel overall is very nice, the rooms are impeccable.. The staff is super friendly and very helpful in anything you may need. Breakfast,lunch and dinner was always perfect. Food always very fresh.

2026-02-23 • via Nuitee
R
Rotem • couple • il
9
מלון איכותי ומפנק שירות מעולה
Pros:

מלון מצויין עם שירות יוצא מהכלל, כולם שמחים ורוצים לעזור שירות מעולה! המלון יפה מאוד וענקי מאוד מרשים ונראה טוב, עם זאת רמת הניקון בחדר טעונה שיפור, בקיצור. מאוד מומלץ מיקום מעולה

Cons:

רמת הניקיון בחדר

2026-02-23 • via Nuitee