Four Seasons Hotel Tokyo at Marunouchi

The staff is simply amazing in every way.

We had such a wonderful stay while in Tokyo. The hotel is gorgeous and the staff was so accommodating.

The perfect stay ever, you can’t get wrong with this hotel. From the check in to the check out every thing was above our expectation.

Exceptional service, well kept rooms and courteous staff who go above and beyond to give you the best possible stay.

Extremely comfortable and pleasant stay. The room itself is spacious and well thought-out. The shower has good water pressure, and the amenities are of good quality. The breakfast is overall good, and the eating area is bathed in natural sunlight. The service is very good; if you decide to go out for an early morning jog, you’ll find that the staff has already prepared by the front entrance jogging route maps, water, power bars, and towels for your exercise. The front desk also makes a note of your departure time and will call to arrange a taxi before you’ve even left your room to check out.

Super nice and friendly staff members, the room size is great and the location near to everything you need

The Staff.

Although the hotel is a bit dated, that’s exactly what gives it its charm and warm, inviting atmosphere. From the moment a staff member greeted us right on the platform at Tokyo Station, we were impressed by their kindness and attention to detail. The service throughout our stay was exceptional, and every detail was thoughtfully executed.

I wanted to take a moment to express my heartfelt appreciation for the exceptional hospitality and wonderful service I experienced during my recent stay at your hotel. From the moment I arrived, I was treated with warmth and kindness that made me feel truly valued and cared for.

The attention to detail and commitment to excellence that your team demonstrated were truly impressive. Every interaction, whether it was with the front desk, housekeeping, or the culinary team, was consistently exceptional.

Please know that your hard work and dedication have not gone unnoticed. You have set a high standard for hospitality, and I feel grateful to have had the opportunity to experience it.

Thank you again for making my stay so memorable. I look forward to the opportunity to return in the future.

You guys deserve a 7 star review

Great location, excellent service, what you would expect from a Four Seasons, it is walking distance from the central train station, which is good and bad, because you hear the trains all day and into the night, which is a significant drawback. Otherwise, the staff and facility were top notch, and the 3-Michelin star restaurant, Sezanne, is in the hotel, and it is one of the best meals I have ever had

Dated property. Otherwise good

The hotel is conveniently located outside Tokyo station which lots of dining options shoppings surrounding it. Besides, the service was excellent and the room was good size and clean. We really enjoyed the freshly baked madeleines. They were so good and delicious. However, we were disappointed with the toilet bowl. We had stayed in a few hotels prior to checking in Four Seasons on this trip. All the hotels we had stayed, from 3-stars to 5-stars, had the most updated toilet bowls with remote control flushing. This hotel is still using the conventional flushing.

I absolutely loved my stay at the Four Seasons Tokyo at Marunouchi. From the minute I entered the hotel until the moment I left, I was cared for with wonderful warmth, gentleness and kindness. Everyone went the extra mile to make my stay as good as it possibly could be, going above and beyond what I could possibly have expected or wished for. I hope just one example will help to illustrate this: when my sister and her daughter arrived in Tokyo after their flight from London, they too were welcomed to the Four Seasons with the sort of kindness and friendship that washes away the weariness of a long journey.
My room overlooking the train tracks of Tokyo Station was extraordinary. The room itself was wonderful - as comfortable as anyone could want. What made it so special, though, was the uniqueness of its view. To watch the trains coming and going to and from Tokyo Station was a joy - the sort of experience you will find nowhere else in the world.
Just one more thing: when I arrived, the team at Sézanne had left a gift of the most gorgeous madeleines for me - another small act of kindness that made staying at the Four Seasons at Marunouchi such a delight. Thank you so, so much.

The entire experience here was amazing. The staff were excellent. We really enjoyed it. Excellent breakfast as well is not to be missed. Would recommend this hotel to anyone and I would definitely go back. If you want to go to the famous restaurant you would need to book in advance - we couldn’t get in but the concierge booked us a fantastic alternative option that was itself amazing.

Excellent hotel to beginning your stay in Tokyo. The staff is attentive, thoughtful of needs especially if it is your first time in Japan, and centered on customer service. The hotel is not as new or modern but the service is unmatched.
The location is outstanding being next to the train station and in the middle of Ginza. I would definitely stay here again!

Wonderful !!

The service was excellent. Thank you to the front desk staff and concierge staff for all the help with taxis, directions, and calling restaurants for us. Special thanks to Yuna for helping us find the right train at Tokyo Station at the end of our stay. Also thank you so much for the breakfast staff who helped us get everything we needed each morning, especially for our child who is gluten free. Our deluxe premium room was large and so sunny This hotel is convenient to the subway and Ginza and is a serene respite from busy days in Tokyo.