Holiday Inn Express Hotel and Suites Marysville by IHG

Hotels
•
Holiday Inn Express
8 (161 reviews)
411 Allenby Drive , Marysville , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Rooms often large and clean
Full kitchen in some rooms
Pool enjoyed by families
Cons:
Long check-in waits and overbooking (rooms given away)
Front desk service slow, unhelpful or rude
Elevator out of order multiple times
At least one room smelled of mold (allergy concern)
High prices / poor value for some dates
Breakfast limited or not free
No ice machine on first floor reported
Incorrect bed configurations given to some guests

Categories

Cleanliness
7.5
Mixed reports: several guests called rooms clean, but a serious mold smell incident and at least one allergic reaction lowered confidence.
Service
5.5
Multiple negative service experiences: very long check-in waits, overbooking (rooms given away), slow/unhelpful or rude front desk staff and poor handling of complaints.
Location
10
Called out positively in reviews as a good location.
Room Quality
9
Many guests praised room size, full kitchens and cleanliness in several stays, though some received incorrect bed configurations or unacceptable rooms (mold).
Amenities
8
Amenities are generally good (pool praised), but recurring issues reported (elevator out of order, no ice machine on first floor) and limited breakfast offerings.
Value for Money
7.5
Perception of high prices for certain weekends and complaints about paying for breakfast reduced perceived value.
Food and Beverage
7
Breakfast described as less than expected and not complimentary in at least one report, lowering this category.
Overall Experience
9.5
Mixed overall: several positive short stays (nice rooms, pool, location) contrasted with a number of severe negative incidents; overall impression tilted positive when stays were trouble-free.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Modern Amenities and Comfortable Rooms
Experience convenience and comfort at the Marysville Holiday Inn Express Hotel and Suites. Each room is equipped with a microwave, refrigerator, and cable TV, ensuring a relaxing stay. Start your day right with our complimentary breakfast and stay connected with our free Wi-Fi.

Leisure and Wellness Facilities
Unwind and stay active with access to our fitness center and indoor pool. Whether you prefer a workout session or a relaxing swim, we have you covered. Our 24-hour reception is always ready to assist you, and our on-site convenience store caters to your needs at any time of the day.

Explore Nearby Attractions
Located just a short drive away from the Columbus Zoo, Wyandot Lake, Delaware State Park, and Aquarium Adventure Columbus, our hotel is the perfect base for your adventures. Book your stay now and make the most of your visit to Marysville!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

8
Based on 161 reviews
Cleanliness: 7.5
Service: 5.5
Location: 10
Room Quality: 9
Amenities: 8
Value for Money: 7.5
Food and Beverage: 7
Overall Experience: 9.5
C
Chris • couple • us
7
Good place
Pros:

Good location
Clean

Cons:

Outrageously expensive. Seems all the hotels jacked their prices up for this particular weekend.

2026-10-19 • via Nuitee
K
Kelli • family_with_children • us
1
Waited for 3 hours for our room which was booked weeks in advanced
Pros:

Horrible experience

Cons:

Having a manager on premises

2026-10-19 • via Nuitee
C
Cynthia • solo_traveller • us
10
2026-10-11 • via Nuitee
P
Paradise • couple • us
10
2026-10-11 • via Nuitee
W
William • solo_traveller • us
10
2026-10-09 • via Nuitee
A
Albright • couple • us
7
2026-09-15 • via Nuitee
A
Albright • family_with_children • us
7
It was a nice 1 night getaway.
Pros:

The room size was nice, and the pool was good fun, for my kids and their mother

Cons:

Nothing

2026-09-15 • via Nuitee
G
Graig • family_with_children • us
10
2026-09-07 • via Nuitee
M
Melissa • couple • us
5
2026-08-25 • via Nuitee
T
Ting • couple • cn
10
2026-08-04 • via Nuitee
J
Jesse • family_with_children • us
8
Was glad the room had a full kitchen! Room was large and clean.
Pros:

Clean

Cons:

Elevator broke down. I know, it happens! I needed the exercise! lol

2026-08-03 • via Nuitee
L
Lisa • family_with_children • us
7
Could have been better.
Pros:

It was clean.

Cons:

Elevator was not working for the three days we were here. There’s not an ice machine on the first floor. The breakfast is less than what we’ve experienced at other places.

2026-07-23 • via Nuitee
A
Ashley • family_with_children • us
1
Smelled like mold - couldn't stay.
Pros:

NOTHING.

Cons:

We arrived late due to an event we attended. When we got there, we were placed in a room on the 3rd floor despite not having an elevator working and I was solo with 3 kids. When we got into the room, the room smelled awful like mold. I have 2 of my kids with bad allergies/asthma, so we simply couldn't stay. They luckily provided me a refund, but unluckily, they had no other rooms, and we ended up traveling 25 minutes away to find a hotel. It was incredibly disappointing as the reviews online were good, but this was just an awful experience.

2026-07-13 • via Nuitee
S
shellywL2807MY • Family
2
Tired and frustrating experience
Pros:

This hotel is terrible. I would give it a zero if I could. Our family went down to visit family on July 11, 2026. We reserved 2 rooms at this hotel under my daughter's name. She is a diamond elite member. We reserved a king standard and a 2 queen bed standard room. We stopped by before going to my family's and they allowed us to check into the king room early, but said that the 2 queen room was not clean yet, so we'd have to check into that room later. We got back to the hotel right around midnight and the lady at the front desk was helping another customer. She was very slow and not very helpful. When it was our turn, we explained that we already checked into our King room and needed to check into our queen. She asked, you have a 2 queen bed room? We said yes, correct. She gave us our room keys. We get up to the room and it is just a 1 bed queen with a couch. We go back downstairs (the elevator was out of order also) and there are 2 other customers down at the counter with the same problem. They reserved a room with 2 queen beds and they only have 1 bed and a couch. She told each of them and us that they were full and there was nothing she could do. She was sorry. You could tell by her facial expression and voice that she was not sorry. We called customer service and after the first lady hung up on us, the second lady did help us find another hotel and gave my daughter some extra points for her inconvenience.
Before we left, we told the lady at the front desk that we expected a full refund on both rooms since they overbooked and gave our room away. Now, IHG will not allow us to write a review on their site and says they have no record of our stay. This is the second time that this has happened to us in Marysville OH, that they gave our room away. The first time we thought maybe it was an accident. Now, we know this is their business practice, to overbook. Do NOT stay here, especially if you need more than one bed, or you may not have enough beds to sleep everyone. And they will tell you that they upgraded your room. We told her that this is not an upgrade. We needed 2 queen beds and that is why we reserved 2 beds. She just gave us a rude look.

2026-07-12 • via Tripadvisor
T
Tom • couple • us
4
great stay until i had to pay for breakfast
Pros:

was not free

2026-07-12 • via Nuitee
H
harryfO7948MA • Family
4
Complaint regarding Corporate Charges
Pros:

While travelling between Michigan and Florida, my wife and I decided to stop for the night in Marysville, OH. When looking IHG up on the web, we saw the price was $127/room. We also saw that I could use some of my points (almost 38,000) to get the rate down to $49.58 + 9,000 points so I booked it while we were driving down Route 31.
The next morning, when I requested a receipt, it was blank (see attached) and was told that the charge was on the Corporate Web Site. The site told me that my charge was $49.58 + 9,000 points.
Fast forward to June 29 when I was reconciling my credit card transactions and I find that my charge for the Marysville stay was $177.65 (or $127 + $50) which was manually inputted on 6/10/2026.
When I called customer service to point out the discrepancy, they told me that I needed 40,000 points to get that rate. So, they charged me twice for the one night. After discussing it with the agent for over an hour they offered me 10,000 points and refused to make any changes on my charges. (The web site still says that I was only charged $49.58.)

2026-07-11 • via Tripadvisor
N
Nicole • couple • us
8
Good. Would stay again.
Pros:

The room was clean, the bed was comfortable, and I really liked the shower.

Cons:

Our breakfast was disappointing. The website showed cheese omelets and or cheese to put on your eggs which neither was provided. Our scrambled eggs were over cooked as the sausage was also over cooked. I have stayed at other locations and was always extremely please with the breakfast.

2026-07-11 • via Nuitee
W
William • solo_traveller • us
10
2026-07-06 • via Nuitee
C
Cam • couple • us
10
The hotel exceeded my expectations. I never write reviews for places but this truly deserves it.
Pros:

I truly enjoyed my stay at this hotel. I am EXTREMELY picky about hotels I stay in and have not one complaint to give about it. Hotels can be not worth the price due to cleanliness but this hotel was truly above and beyond. The room was SPOTLESS. I don’t like the feeling of staying in a room someone has been in before and this truly made it seem like it was my own home!! The staff here deserve to hear its truly one of my best hotel stays. THANK YOU

Cons:

I wish I could’ve had a longer stay!! No complaints.

2026-06-15 • via Nuitee
T
TAnn • solo_traveller • us
10
Pros:

Breakfast was great, the rooms were clean and ready, and the staff was exceptional. The entire place was well maintained. We would definitely stay again.

2026-06-08 • via Nuitee