Residence Inn Frederick

Our first room smelled like a dog. The hotel got us into a different room. The bathroom sink in the second room did not drain well (we told the staff at checkout, we only stayed one night). The second room also had a weird smell. The refrigerator was making a tapping noise all night (probably making ice). The breakfast was not good. They only had one person managing the breakfast area alone. Food was running out but the one person who was working would replenish anything as long is she knew about it. The hot options were oatmeal, scrambled eggs (were not good), an egg souffle, and pork sausage patties. Some type of home fries or potatoes would have been nice.

There wasn’t anything that we didn’t like.

Breakfast in the morning wasn't great

Small bed.

We paid for a 2 bedroom. We walked into the room and had to immediately leave it. It smelled like either pee or cat litter. Lady at front desk gave us a studio room for the night because there were no 2 bedrooms available. Manager Kim was very apologetic. The next day gave us the presidential suite and extra membership points. Everything worked out.

Both Booking.com and Residence Inn were both unsatisfactory, to resolving my need to modify my reservation for two whole days before my my initial stay date. I will not be using either services in any capacity going forward. Booking.com claims that modifications have to be done through the hotel. And the hotel says that they can't make any modifications without the permission of Booking.com. Meanwhile Booking.com makes it extremely hard to even reach anyone for customer service. Its a complete racket. Neither will get me as a customer again.

We had a room on the first floor behind the kitchen. Everything was okay with the room until morning and other rooms using facilities backed up not only in the shower while showering but the toilet was overflowing nonstop. Once realized, there was no way to exit the shower without stepping in the toilet overflow which by now had continued into the hallway carpet and closet area. While staff and eventually the manager listened to us as we ran our belongings to the car and explained the toilet bowl was pouring nonstop, nobody actually went to the room and it didn't seem to surprise them. They showed me a paper saying they refunded the room which I have not received credit for as of 2/27 and they promised a $50 check to be mailed to cover clothing lost in the incident which also is not received as of this date.

I like everything

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