First Choice Inn at the Swell

The sheets were not clean. There were obvious signs that someone had slept on them already. It was gross!!!When I went to the front desk to ask for clean ones, the lady said she didn't know where they were.

There was no one in the office to check us in and give us a key to our room at 3pm. We waited 2.5 hours for the manager/owner to arrive. No explanation or apologies were offered for our long wait on a very hot summer day.

Nothing comes to mind

Couldn't make it to green river, o asked for refund after 2 hours and never got it. Disappointed at a loss of over 200.00 .

No complaints at all.

Nothing

An error with our booking, 3 rooms were booked only need two rooms. I called the owner and asked if he would refund the third room. He said NO. He then scolded me for using Booking.com and not calling him directly. When I checked in at the hotel, they only gave me TWO rooms, I asked about the third room I had prepaid. Still no refund, I had to ask for the keys to the third room. Two of our rooms needed the cable boxes replaced. The total prepay was $396 for one night! Ridiculous!

I would like to clarify two points in response to the owner's comments.
First, Booking.com advised me that any refund request had to be handled directly by the property. That is why I contacted the owner immediately after discovering that three rooms had been booked instead of the two I needed. In my past experiences with hotels booked through Booking.com, I have always worked directly with the hotel or owner to resolve booking issues, and those situations were handled professionally and courteously.
Second, when I checked in, I was given keys to only two rooms, even though I had prepaid for three. I had to ask for the key to the third room before it was provided. I did not refuse or decline the third room, nor did I request a refund after using it. My refund request was made before check-in, immediately after I discovered the booking error.
My disappointment was not simply that the refund was denied, but in the way the situation was handled. Rather than receiving understanding or assistance, I was scolded for using Booking.com instead of booking directly with the property. Whether a reservation is made directly or through a booking platform, I believe every guest deserves to be treated with courtesy and respect.
For the record, the total prepaid amount was $396 for one night. While I understand that refund policies vary, I believe the facts should be accurately represented.

I would appreciate a way to tip staff using Venmo or other electronic means. I rarely carry cash, especially in smaller bills, and I want to be able to share my appreciation.