Hyatt Regency Jersey City on the Hudson

Hotels
Hyatt Regency
8.4 (1639 reviews)
2 Exchange Place , Jersey City , us

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Good breakfast
Cons:
Poor service
Cleanliness issues

Categories

Cleanliness
7.74
The pool and pool area were reported as filthy and not well maintained.
Service
7.71
Service was lacking at times, especially upon check-in and during dining experiences.
Location
9.25
Great location with easy access to PATH train and water ferry.
Room Quality
8.7
The room quality is perceived as standard for this hotel tier.
Amenities
8.23
The pool was small and cloudy, but amenities like breakfast were praised.
Value for Money
8.69
Overall value is seen as good despite some service issues.
Food and Beverage
8.24
Breakfast was expensive but very good; however, service during meals was inconsistent.
Overall Experience
8.61
Enjoyable stay despite several service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:03

Property Description

Luxurious Accommodations and Spectacular Views

Modern Amenities: Guests can enjoy the latest in-room technologies, including iPod docking stations, flat-screen TVs, and wireless internet access. Each room is equipped with a large desk, refrigerator, designer toiletries, and windows that open for a refreshing breeze.

Top-Notch Facilities: The hotel boasts modern fitness facilities, an indoor pool, and a convenient on-site gift shop for all your needs during your stay.

Dining with a View: Indulge in contemporary American cuisine at Vu Restaurant while taking in scenic views of the Hudson River and the Statue of Liberty. Don't forget to check out the bee farm on the rooftop deck, where seasonal honey is extracted by a beekeeper.

Experience luxury and convenience at the Hyatt Regency Jersey City. Book your stay now to enjoy a perfect blend of comfort and style.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: EWR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 70.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Electric
  • Entrance Door Width: 142
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 1639 reviews
Cleanliness: 7.74
Service: 7.71
Location: 9.25
Room Quality: 8.7
Amenities: 8.23
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.61
D
Daniel solo_traveller us
8
2026-05-16 via Nuitee
W
W3541POstephanieg Family
10
Mother’s Day Brunch
Pros:

Had such a lovely Mother’s Day Brunch! Jelyn our server took such great care of us and helped make my day extra special! Also, received a lovely a rose to add a pretty touch and took pictures with their beautiful backdrop! Ended our brunch with pics, city views, priceless memories, and all smiles! Ty for making my day extra sweet!

2026-05-12 via Tripadvisor
1
189jilld NONE
8
Beautiful Location
Pros:

Location on the water was very nice with a beautiful view of the NYC skyline. Everything was great except parking situation. Valet was extremely slow and understaffed the whole weekend.

2026-05-12 via Tripadvisor
3
326bhaviks Family
10
Amazing breakfast at Hyatt
Pros:

We had great breakfast at Hyatt, thanks to Jelyn for making it so special!! She was very kind and welcoming. She made sure our morning was special.

2026-05-12 via Tripadvisor
S
scotch1958 NONE Fort Myers, Florida
10
Great Location
Pros:

Great hotel with amazing views of NYC and a fantastic location. Overall condition of the property was good, staff was friendly and helpful.

2026-05-11 via Tripadvisor
J
joesc98 Solo travel
10
Great Breakfast
Pros:

Breakfast was great. Everything came out as expected. Jelyn was very attentive and kind.

2026-05-11 via Tripadvisor
G
Gail solo_traveller us
7
Charged me twice
Pros:

Location to port bayonne

Cons:

My issue isn't with the room. It's Being charged 2 times and I can't get anyone to help. I've been sent on phone to accounting and front desk. I've sent voicemails and sent emails. Noone at all will try to help with this. I haven't been acknowledged at all, so I had to file a complaint with my credit card company. I even have proof of both payments paid. 1st through Booking .com when I booked it in July 2025, then they charged again on May 1,2026 after my stay April 28,2026.

2026-05-11 via Nuitee
C
Climber15368169632 Family
10
Hotel Review
Pros:

We've stayed at this location a few times when we come up to NYC. It's right next to the train which is very convenient and it has a gorgeous view of the city. The restaurant is also great and our server Jelyn was such a delight! I'd highly recommend staying here.

2026-05-10 via Tripadvisor
A
ahryanac2026 Family
10
Amazing food, even more amazing staff
Pros:

Jelyn was absolutely an amazing server. Our interactions with her were nothing short of perfect. Always made sure we were taken care of, very friendly, and polite.

2026-05-10 via Tripadvisor
L
L7536RWjohnl Family
10
3rd Floor Restaurant was fabulous
Pros:

Pyablat was our Server in the 3rd floor restaurant and lounge. He and his associates did a fabulous job and recognized our preferences from the previous day.

2026-05-06 via Tripadvisor
A
Aldo solo_traveller it
10
2026-05-06 via Nuitee
Q
Q7770CGkimberlyw Solo travel
10
Breakfast Surprise
Pros:

Jelyn is the model of customer service. She went above and beyond to make my birthday breakfast meaningful. I’ll never forget the Kindness she showed.

2026-05-05 via Tripadvisor
C
cashandrah2021 NONE
10
Take time off to enjoy the view
Pros:

Beautiful location with excellent view of the Hudson . This is what I woke up to the whole weekend. And it's beautiful in the evening.

2026-05-05 via Tripadvisor
C
Compass592087 Business
10
Excellence
Pros:

Outstanding service and food in the restaurant. The staff, Jalyn and Gabriel, did an excellent job!

2026-05-04 via Tripadvisor
A
Anders family_with_children dk
5
2026-05-03 via Nuitee
W
williamy200 Friends getaway
10
convenient and good location
Pros:

very convenient. Hotel is located right next to the NJ path Exchange place station. the rooms are newly renovated. It is very clean. Staffs are very friendly and helpful.

2026-05-01 via Tripadvisor
G
gajooge NONE United States
10
Consistent Service and Great Views
Pros:

I received a proactive room upgrade to an upper floor with clear views of the Hudson River, the downtown skyline, the Statue of Liberty, and Ellis Island. The property's location is both convenient and quiet.

This was my second visit to the Hyatt Regency Jersey City, and my first since the recent renovations. The updates are highly practical and well-executed. During my 7-night stay, I appreciated the new room layout and furnishings. Useful features included plenty of electrical outlets for multiple devices, a large TV with wireless screen casting, and a spacious bathroom counter for toiletries.

Housekeeping was completely reliable throughout the week. During extended stays, service quality can sometimes vary from day to day, but my room was thoroughly cleaned and properly restocked every single day without exception.

Breakfast at the Vu restaurant was a highlight, particularly the service provided for Globalist members. One server, Jelyn, was highly attentive, remembered my daily order, and provided prompt service while working effectively with her colleagues.

The restaurant staff and management also demonstrated strong teamwork. During a busy breakfast shift, a server sustained an injury requiring immediate medical attention. The restaurant manager promptly stepped in to cover the server's section, ensuring the meal service continued smoothly without interruption. The team showed genuine concern for their colleague's well-being the following day, which reflects a highly supportive and professional workplace culture.

Overall, the staff at this property provided a highly reliable and comfortable Globalist experience. I plan to return for future visits.

2026-05-01 via Tripadvisor
V
vangogh88 Family
10
Great location for work in Jersey and touring in NYC
Pros:

My family tagged along on my wife’s business trip to Jersey City. This is her go to hotel when she is there. It is centrally located in the business area of Jersey City. Though Jersey City is a nice city, my family was more interested in seeing Manhattan. This hotel is located on a pier on the Hudson River and some rooms have sweeping views of lower and midtown Manhattan, probably a better view than most hotels in Manhattan. Its location is also right next to a PATH subway station. If you are familiar with the PATH and the NYC subway systems, you can get from this hotel to lower Manhattan in 5 minutes and to midtown in under 15 minutes. If you are visiting the Statue of Liberty, it is also a short 10 minute uber ride to the Jersey City Statue of Liberty Ferry port. This port is for those visitors from New Jersey but you are free to take the return ferry to Battery Park Manhattan after your visit which is what we chose to do. The New Jersey Ferry port is also located next to the New Jersey 9/11 memorial called “Empty Sky” and a magnificent former railroad terminal. These two places are sites by themselves.

The hotel was recently renovated and looks new inside though the escalator at the entrance was broken during our entire stay which was a minor inconvenience. The restaurant is also newly renovated and has very nice views of Manhattan. We only had breakfast at the restaurant which was the standard buffet spread but the food was replenished regularly and service was good. Rooms in this hotel are considerably larger than in most hotels of this level inside Manhattan.

I would stay here again in my travels bring me to Jersey City or NYC.

2026-05-01 via Tripadvisor
R
Rood Junior couple us
10
Pros:

Everything

2026-05-01 via Nuitee
J
Jo solo_traveller gb
8
2026-05-01 via Nuitee