Hourglass Hotel, Trademark Collection by Wyndham

I love the area, I love the pool, the rooms are my most favorite!

Spacious rooms!

Quite neigbourhood, pool and superb gym. Games available in the garden

Super bequeme Betten und ein riesiges Zimmer

The suite was large allowing plenty of room for 3 adults.

It was clean and remodeled

Great pit stop Hotel between Nor Cal to SoCal. Clean comfy beds great towels mini fridge friendly staff Free Otis cookies in the late afternoon during check in time. Free parking close to the room. Plenty of stuff around. Costco and Starbucks across the street. Lots of places to eat. We ate at Hungry Hunter nearby had 2 Steak Dinners for 2 with Salad and sides and great brown bread and a bottle of Red wine for $113.

We went for our annual JW convention this was our first time at hourglass we were pleasantly surprised it was a terrific stay nice room very friendly staff. I loved that the appliances in room fridge and microwave were quality . We brought our food so it was important to have a good fridge and microwave. We will definitely book this hotel again next year.

Camera spaziosa e dava direttamente sulla piscina. Parcheggio gratis e interno alla struttura. Colazione buona.

Room was clean and comfortable and the pool area is great

The Bottom Line (TL;DR) --
While this hotel offers an easy check-in process and convenient parking for road trippers, the severe cleanliness issues, unstaffed front desk, and the complete lack of EV chargers ruined our stay. Do not expect the level of quality or convenience the high reviews suggest.

The Highs (The Good) --
Frictionless Check-In: We received an email the day prior to fill out our information, which made the actual front-desk check-in incredibly quick. I also appreciated the easy upsell option to secure a 1:00 PM late checkout instead of the standard 11:00 AM.

Easy Parking & Unloading: Parking was abundant, which is a massive relief when you are traveling in a larger vehicle. We booked the 1 King Bed Suite, which was conveniently located near the entrance. Loading and unloading our luggage was a breeze through the large back doors.

Modern Guest Laundry: They have Speed Queen washers and dryers that connect directly to a mobile app. Not having to hunt for loose change or quarters on a road trip is a huge win!

The Lows (The Bad) --
Misleading Amenities (No EV Chargers!): The hotel website explicitly listed EV charging stations as an amenity, which was the main reason I booked this specific property after driving nearly 500 miles. There are zero chargers on-site. As an EV driver, I felt completely misled and this was a huge inconvenience.

Unacceptable Cleanliness: The room was barely vacuumed. My toddler actually picked up a discarded clothing tag off the floor, put it in his mouth, and almost ate it. We also found leftover crumbs scattered around, and finding hair on the toilet proved the bathroom wasn't thoroughly cleaned at all.

Strange Bathroom Setup & Towel Shortage: We were only given two bath towels (most hotels provide at least four standard). Worse, the large bathtub in our suite had absolutely no showerhead. While fine for bathing a kid or soaking, it was incredibly difficult for an adult to move around and actually get a full, clean rinse.

Dark Rooms: The lighting design simply does not match the room size. Even with every single light flipped on, many areas of the room felt very dark and shadowy.

Unstaffed Front Desk: Whenever we approached the front desk during the night hours (on 3 different occasions), we had to wait 5 to 10 minutes just for someone to appear. A simple call button is desperately needed for quicker assistance.

Lack of Security & Noise Control: There were kids running around the halls late into the night, causing a ton of noise. One even ran right into me while I was unloading the truck. They were very rude, but the real issue was the hotel's complete lack of staff presence or security to manage the disruption.

The Verdict --
Overall, I do not recommend the Hourglass Hotel. In an area like Bakersfield where there are plenty of other options nearby, I highly recommend looking elsewhere. Do not be fooled by the high ratings, like I was. Hopefully, this review helps you find a better spot!