Four Points by Sheraton Barcelona Diagonal

Excelente, el servicio buenisimo, habitaciones limpias y cómodas. Bien ubicado

Tiene una ubicación y servicio increíble

Over all very good A/C could have been better

We had the most amazing, once-in-a-lifetime experience at this Four Points hotel during our Barcelona stay. To say it exceeds all expectations is an understatement, I truly can’t put into words how impressed we were, but I will try so others can get an idea of how extraordinary the Diagonal Four Points is:
The hotel itself is very nice, the rooms are a very reasonable size and I loved the high ceilings coupled with the floor-to-ceiling windows so we had a great view and lots of natural light. The newly renovated rooms are VERY nice, but even the non-renovated rooms were still very sleek and modern, they didn’t seem “old” at all. A random highlight for us was the delicious breakfast buffet available to purchase, I have never seen a breakfast buffet with such an extensive selection. It was worth every penny and a great way to start the day. Of course the location is great as well, the Diagonal area was very nice and calm to walk around and the city center is an easy train ride away to reach without having to stay in the middle of it. However, the biggest selling point of this hotel by far is the amazing staff. Every single one of them went above and beyond in every single interaction, but most especially in helping me locate my childhood relic that I accidentally left behind in the hotel. Many members of the staff pitched in to a multi-day ordeal that involved communicating with their third-party laundry service, coordinating getting my stuffed animal back, and keeping me updated on the progress, all after I had already left the hotel as well. That level of effort is absolutely not a requirement in their job descriptions, and clearly comes from a place of just really caring about the guests staying in their hotel, which I’m so grateful for. When I finally did return to collect my animal, they’d even set up the cutest presentation of the “adventures” my animal had been on during his time in Barcelona!!m My entire family was delighted at this and we couldn’t stop laughing at how adorable and sweet the gesture was, after already being so helpful to retrieve the item in the first place. Long story short, it’s a rare privilege to get to stay at a hotel like this. I’d like to especially thank Scarlette, Marta, and the manager Juan Manuel, but I do believe a good number of the staff pitched in to help with this effort whose names I unfortunately don’t have. Regardless, it’s clear this hotel employs the most amazing people who are not only very knowledgeable and helpful with hotel-related matters, but extremely compassionate and dedicated. If or when we visit Barcelona again, it would not even be a question of where we’d stay, even without the insanely memorable customer service, but it’s the people who really propel this hotel into another stratosphere of quality.

Me hospedé en este hotel con motivo de un congreso. Me asignaron una habitación impecable, equipada con una máquina de café y dos botellas de agua de cortesía. La cama de matrimonio era muy grande y extremadamente cómoda, por lo que descansé muy bien.

El desayuno fue impresionante, con una gran variedad de productos y opciones de excelente calidad.

En conjunto, fue una estancia muy agradable.

Nice spacing room with the nice view, excellent service, staffs were great and just walking to several restaurants and supermarkets including the famous church in Barcelona.

Great hotel close to the beach, city and a great mall. Good food options nearby. Raquel have is a warm welcome and a lovely adiós. Staff are great! Will definitely stay there on our next visit to BCN

Very quiet and safe after busy touring days. Staff is very helpful especially Paula who took care if a big problem with mail

The atmosphere is good. The attendees especially Sun interacts well

Rooms were great!

I also had an issue with my passports getting lost and Julio at the front desk helped me through this trial by extending my stay and reasoning through the timing of reapplying for new passports which was very helpful and comforting. His service was first class.

Prior to arriving, I also received a lot of assistance with things like prearranging ground transportation.

Great service and great food. Our waiter (Sun) did an amazing job. The whole team was very good.

The location is nice in general and the staff are very friendly either front desk or at the restaurant
The room in general consider small and noisy you can hear everything around from the street or the other room so in general you will not get good sleep
Plus a lot of flies and mosquitoes in the room

Las instalaciones son muy lindas y la vista de la habitación es espectacular