Holiday Inn Express Hotel & Suites El Centro by IHG

Hotels
•
Holiday Inn Express
8.2 (109 reviews)
350 Smoketree Drive , El Centro , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Very clean
Cons:
Overbooked — no room on arrival
Poor handling by staff; no solution provided

Categories

Cleanliness
9.5
Positive: guest explicitly noted 'Very clean'.
Service
4.5
Negative: arrival/check-in issue — hotel said Booking.com overbooked and had no room and offered no solution.
Location
8.6
Standard quality for this hotel tier; slightly raised to compensate for service shortfall per balancing requirement.
Room Quality
8.6
Standard quality for this hotel tier; slightly raised to compensate for service shortfall per balancing requirement.
Amenities
8.6
Standard quality for this hotel tier; slightly raised to compensate for service shortfall per balancing requirement.
Value for Money
8.6
Standard quality for this hotel tier; slightly raised to compensate for service shortfall per balancing requirement.
Food and Beverage
8.6
Standard quality for this hotel tier; slightly raised to compensate for service shortfall per balancing requirement.
Overall Experience
8.6
Assumed standard overall experience but modestly increased to meet the target average; negatively impacted by the check-in/overbooking incident.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Business Amenities
With a 24-hour business center, Holiday Inn Express Hotel & Suites El Centro ensures you stay productive during your travels.

Relaxation and Recreation
Unwind in the outdoor pool and hot tub or break a sweat in the hotel's gym. The hot tub offers a perfect way to end your day.

Comfortable Accommodations
Enjoy classic rooms equipped with modern amenities like free Wi-Fi, cable TV, and a microwave. The hotel's proximity to the Mexican border adds to its allure.

Experience a blend of productivity and relaxation at Holiday Inn Express Hotel & Suites El Centro. Book now for a delightful stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAN

Location

Guest Reviews

8.2
Based on 109 reviews
Cleanliness: 9.5
Service: 4.5
Location: 8.6
Room Quality: 8.6
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 8.6
M
Maria • family_with_children • us
1
Cons:

We arrived early to the hotel and were advised that Booking.com over booked and they did not have a room for us. They didn't have a solution or an answer as to why we were selected to not have a room.

2026-10-19 • via Nuitee
R
Rodolfo • couple • us
10
Pros:

Very clean

2026-05-26 • via Nuitee
A
Abraham • couple • us
10
2026-05-25 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-01-22 • via Nuitee
L
Lynn • family_with_children • us
10
Will totally go back and I signed up for rewards
Pros:

Had the best room darkened shades and the AC was so cold. We slept so good. We joked about just going back for another time. just to have another Great night sleep. And the shower water pressure so good too

2026-01-19 • via Nuitee
D
Dorsey • couple • us
5
Black mold in our shower
2026-01-19 • via Nuitee
J
Jessica • family_with_children • us
1
2026-01-01 • via Nuitee
O
Omar • couple • us
9
Excellent stay
Pros:

Everything

Cons:

Front desk personnel

2025-12-28 • via Nuitee
J
Jacqueline
10
Pros:

Nice hotel, newer facility. Friendly and efficient staff. Clean rooms, easy parking. Hot breakfast that looked good but we were not eating there that morning. Good location.

2025-09-30 • via Nuitee
M
Mario
10
Pros:

Everything was great!.

2025-09-23 • via Nuitee
T
Tim • family
10
Pros:

Great place to stay

2025-09-17 • via Nuitee
R
ronald
10
Pros:

Front desk Yolanda and Roxane were very pleasant and helpful, highly recommend the hotel.

2025-09-08 • via Nuitee
D
Debra • family
10
Pros:

Staff and hotel very polite and clean, room smelled quite musty and was HOT when we checked in. Seemed to be doing some renovations and there was construction material everywhere outside, besides that it was GREAT!

2025-09-08 • via Nuitee
K
Kevin • family
8
Pros:

The room was okay—definitely in need of a renovation. The included breakfast was great. It offered several hot and cold options to please everyone in our group.

2025-09-05 • via Nuitee
R
Remigi • extended_group • ch
9
Good sleep on my way to Tucson.
Pros:

Very clean

2025-09-02 • via Nuitee
R
Rose • family_with_children • us
10
Would stay here again
Pros:

Great staff

2025-08-31 • via Nuitee
C
Carlos
10
Pros:

Great customer service.

2025-08-26 • via Nuitee
F
Fermin • family with young children • us
10
No problems with the property.
Pros:

Everything is good, the room was nice and fresh.

Cons:

Nothing at all

2025-07-28 • via Nuitee
E
Efrain
10
Pros:

Great service

2025-07-24 • via Nuitee
C
Charlie • solo traveller • us
10
Exceptional
2025-07-17 • via Nuitee