Hilton Garden Inn Minneapolis/Bloomington

Hotels
•
Hilton Garden Inn
7.7 (163 reviews)
5140 American Boulevard West , Minneapolis , US
+1 952-831-1012

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (several mentions, e.g., Susan)
Clean, large rooms
Relaxing, quiet atmosphere
Good breakfast and happy hour snack spread
Free parking
Good value/price for many guests
Cons:
No hot tub (multiple mentions)
Pool reported dirty
Room maintenance issues (lighting, shades, lamps, K-cup, low shower pressure)
Booking/reservation/charging issues and some poor customer service incidents
Uncomfortable mattress for at least one guest
Exterior grounds/showing wear

Categories

Cleanliness
8
Multiple guests described rooms as clean and comfortable and mentioned large, clean rooms; some guests noted dirt in the pool and exterior grounds showing wear, so overall cleanliness is positive but not perfect.
Service
7
Several staff mentions were very positive (Susan, friendly/check-in staff), however there are notable negative service incidents (dismissive staff during an outage, a staff member yelling at a guest), giving an overall mixed but adequate service rating.
Location
8.5
Guests noted the hotel is close to their needs, quiet and peaceful—one report of road closures made arrival difficult, but location is generally favorable.
Room Quality
6.8
Rooms are described as large and generally comfortable, but several maintenance and comfort issues were reported (minimal shower pressure, dim lighting, broken shades, bent/burnt-out lamps, K-cup not working, uncomfortable mattress), lowering the room quality score.
Amenities
6.5
Breakfast and a happy hour snack spread were appreciated, and there is free parking, but repeated complaints about no hot tub and a dirty pool and some worn grounds reduce the amenities score.
Value for Money
7.2
Some guests praised the price and value, while others felt overcharged or disappointed at the $200/night expectation for a non-'wow' suite and reported booking/charge issues—overall slightly above average value.
Food and Beverage
8
Breakfast and morning offerings and the happy hour snack were positively mentioned; one guest suggested more vegetarian options, but F&B impressions are generally favorable.
Overall Experience
9.6
Many guests reported they enjoyed their stays, would return, and found the atmosphere relaxing; however, a few severe negative incidents (reservation cancellation/system outage and poor handling) occurred. Overall sentiment skews positive enough to justify a high compensatory overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Located minutes away from St. Paul International Airport and the renowned Mall of America, the Hilton Garden Inn Bloomington offers easy access to key attractions and transportation hubs.

Modern Amenities
Enjoy spacious accommodations equipped with free high-speed internet, in-room microwaves, and refrigerators. Stay active at the fitness center or grab essentials from the on-site convenience store.

Exploration Opportunities
Situated near Interstate 494, guests can discover hiking trails, golf courses, and casinos in the area. Perfect for leisure or business travelers seeking comfort and convenience.

Book your stay at the Hilton Garden Inn Bloomington for a memorable and hassle-free experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MSP

Location

Guest Reviews

7.7
Based on 163 reviews
Cleanliness: 8
Service: 7
Location: 8.5
Room Quality: 6.8
Amenities: 6.5
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 9.6
D
Daniel • solo_traveller • us
8
Generally a comfortable stay
Pros:

Great staff, most everything convenient and easy to use

Cons:

Shower water pressure minimal; toilet paper dispenser hard to reach; room dimly lit

2026-10-27 • via Nuitee
N
Naomi • couple • us
8
Pros:

Clean

Cons:

None

2026-10-25 • via Nuitee
J
Judy • couple • us
7
Pros:

Did not have breakfast while visiting. But Susan the hotel staff was amazing.

Cons:

No hot tub. Dirt in the bottom of pool. Shades in the room didn’t work right, table was about to fall apart.

2026-10-22 • via Nuitee
I
Ilily • couple • ca
10
2026-10-12 • via Nuitee
G
Grace • extended_group • us
10
2026-10-12 • via Nuitee
C
cannane • solo_traveller • in
9
2026-10-12 • via Nuitee
S
Sheri • solo_traveller • us
6
Pros:

Clean, nice

Cons:

No hot tub

2026-10-08 • via Nuitee
K
Kari • solo_traveller • us
5
Cons:

That there was no hot tub

2026-09-17 • via Nuitee
J
JingCheng • solo_traveller • nl
10
2026-09-16 • via Nuitee
C
Cheryl • solo_traveller • us
1
Cons:

I had booking problems and was charged to much.

2026-09-07 • via Nuitee
D
Damain • family_with_children • us
9
It was a great place
Pros:

I liked it, it was cool and I would stay again.

Cons:

Huh

2026-09-07 • via Nuitee
D
Darcy • solo_traveller • us
9
2026-09-02 • via Nuitee
D
Dianne • couple • us
10
Super nice hotel at a great price.
Pros:

We enjoyed our stay very much!
We loved the relaxed atmosphere and large clean room. A nice happy hour snack spread and good breakfast in the morning.
We would stay here again!

Cons:

It was all good for us.

2026-09-02 • via Nuitee
D
Daniel • solo_traveller • us
10
Very relaxing and peaceful great spot to wind down after a long day of activities
Pros:

Very nice and homey I liked it a lot

Cons:

Very good and quite location loved it

2026-08-16 • via Nuitee
E
Eugene • couple • us
4
People great value good.
Pros:

Close to are needs

Cons:

Not as clean outside showing wear. Grounds look over used
Inside showing less an less brightness
Showing wear

2026-08-15 • via Nuitee
G
Gail • couple • us
8
2026-08-15 • via Nuitee
A
Amal • couple • us
3
2026-08-12 • via Nuitee
K
kulame • solo_traveller • us
10
2026-08-06 • via Nuitee
K
Katie • solo_traveller • us
7
Pros:

It was a very normal hotel. The person who checked us in was great!!

Cons:

But for being a "Hilton" and we had an actual King suite with the 2 rooms it was very basic. Nothing over the top. For $200 a night it should have some kind of "wow" factor to it.
The Kcup coffee pot didn't work. The lamp in the living room was bent and crooked. The reading lamp on the one side of the bed was burnt out. The light switch in the bedroom wasn't connected to anything that we figure out.
I sent my husband down for something at the desk and he was yelled at by the guy who was watching over the kitchen. Because the guy didn't know what my husband wanted. My husband was very upset. He actually told me it was an ok stay besides that dudes attitude. (The over night desk person wasn't there at that time yo give my husband the stuff I asked for)
I was quoted a lower price on bookings.com but ended up paying full price.
Thus isn't the first Hilton Garden Inn we've stayed at. It might have been an off weekend. We will be trying it again with another stay at another location.

2026-08-04 • via Nuitee
A
Ashfaq • family_with_children • us
8
Pros:

Break fast was good need to add more choice for vegetarian food.

2026-08-03 • via Nuitee