Novotel Leuven Centrum

Hotels
•
Novotel
7.9 (2074 reviews)
Vuurkruisenlaan 4 , Leuven , BE
+32 16 21 32 00

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent location close to train station and within walking distance of city centre
Friendly, helpful staff for travel logistics
Spacious rooms with good furniture; in-room coffee machine and refrigerator
Good and varied breakfast
Free on-street parking available for some rooms/guests
Cons:
Inconsistent cleanliness (reports of dirty shower/WC, oil stains, soiled towels/linen)
Restaurant/dinner quality issues (cold/undercooked food)
Some rooms have hard or inadequate mattresses; a few rooms feel out of date
Occasional poor service incidents (breakfast staff unfriendly, check-in delays)
Missing small amenities (dental kit listed but absent, no icebox/limited tea options)

Categories

Cleanliness
7
Mixed reports: many guests describe rooms as clean, but multiple specific complaints (dirty shower/WC, oil stains on chairs, soiled towels/linen) lower the score.
Service
9
Generally praised: friendly, helpful staff (assistance with travel logistics). Some isolated negatives (unfriendly breakfast staff, check-in delay due to system outage), but overall service is a strong point.
Location
9
Very convenient location for many guests — close to the main train station and within walking distance to the city center; some mentions of being a bit isolated, but proximity to transport is a clear strength.
Room Quality
8
Rooms are spacious with good-quality furniture, coffee machine and fridge; however some guests mention hard or inadequate mattresses and a few rooms feeling out of date.
Amenities
7.5
Good breakfast offering, in-room coffee machine and fridge, free on-street parking noted; shortages mentioned (no dental kit despite listing, no icebox/English tea, occasional weak Wi‑Fi).
Value for Money
7.5
Mixed perceptions: several guests find it good value/cheap, while others consider it expensive for what was received (especially when food or cleanliness issues occur).
Food and Beverage
6.7
Breakfast frequently praised as varied and good, but restaurant/dinner receives multiple criticisms (cold/undercooked dishes, poor quality), bringing this category below average.
Overall Experience
8.5
Overall positive impression with repeat-booking intent and many satisfied guests; a number of negative incidents temper the experience but do not dominate impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Modern Rooms with Free WiFi and Convenient Location
This Novotel in Leuven offers modern rooms with complimentary WiFi and a tea-and-coffee maker. Just a short walk to Leuven's Market Square and the train station, convenience is at your doorstep.

Fitness Room and Relaxing Steam Bath
Stay active in the fitness room or unwind in the steam bath. After a day of exploring, recharge in the cosy hotel bar with your favorite drink and dine in the gourmet bar.

Explore Historical Sites and Nearby Cities
Discover the historical center of Leuven from the Novotel's ideal location. Visit landmarks like the 15th-century Town Hall and easily explore Brussels and Mechelen within a 30-minute drive.

Book your stay at Novotel Leuven Centrum for a perfect blend of modern comfort and convenience.

Important information:

Please note that guests are required to show the credit card the booking was made with, or an authorization form signed by the credit card holder if he/she is not traveling along. Otherwise the payment will not be accepted.

Please note that up to 2 children (15 years and under) stay free when sharing with parents.

Guests staying with children are required to inform the hotel of the number of children and their age in the Special Request Box.

Please note that from the 1st of November you should have a valid COVID Safe Certificate to access our bar, restaurant, breakfast area and fitness. Your QR code will be scanned by our employes before entering these areas. You will unfortunately be refused access if the result of the scan is negative.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRU

Location

Guest Reviews

7.9
Based on 2074 reviews
Cleanliness: 7
Service: 9
Location: 9
Room Quality: 8
Amenities: 7.5
Value for Money: 7.5
Food and Beverage: 6.7
Overall Experience: 8.5
A
Anca • couple • ro
8
A very good choice for Leuven, we would come again!
Pros:

Good situated, 5 minutes from the main train station and from the city center. Good breakfast. Spacious room with a spacious refrigerator. Coffee machine in the room. Clean

Cons:

A little cold in the room

2026-10-27 • via Nuitee
N
Nathalie • couple • fr
9
Pros:

La qualité du mobilier dans les chambres, la salle de bain et les prestations au top

Cons:

Peut être un matelas de meilleure qualité pour 2 personnes :quand l’un des 2 bouge, l’autre aussi. Mais sinon le reste top

2026-10-20 • via Nuitee
J
Judith • family_with_children • de
8
Pros:

Sauber, gute Lage zum Flughafen Brüssel, Frühstück sehr abwechslungsreich. Gutes Preis-Leistungsverhältnis.

2026-10-18 • via Nuitee
N
Nihaya • family_with_children • de
10
2026-10-12 • via Nuitee
A
Antonius • family_with_children • ro
7
Everything what you expect from a hotel
Pros:

Rooms and cleanliness can be a example for other hotels

Cons:

Food in restaurant.

2026-10-10 • via Nuitee
B
Blom • solo_traveller • nl
7
2026-10-08 • via Nuitee
J
Jean Gualbert • couple • be
9
2026-10-07 • via Nuitee
M
Marti • solo_traveller • es
7
Pros:

The hotel is located close to the train station.

Cons:

It was not the cleanest hotel-oil stains in the chairs. It was also quite expensive.

2026-09-19 • via Nuitee
R
RIET • couple • be
8
2026-09-18 • via Nuitee
A
Ana Maria • solo_traveller • es
7
Cons:

En un hotel con ese precio faltaba el kit dental de cortesía, que si marcaba que estaba y no estaba en la habitación.
Un grandisimo error

2026-09-17 • via Nuitee
S
SUNGHOON • family_with_children • kr
8
2026-09-14 • via Nuitee
G
Guy • solo_traveller • be
9
Pros:

De kamer

Cons:

Locatie

2026-09-13 • via Nuitee
F
Ferdie • solo_traveller • nl
6
matig tevreden
Pros:

rustige kamer, goed ontbijt

Cons:

de matras was hard. De kamer zou om 14.00 uur beschikbaar zijn, maar als gevolg van een internetstoring kon men niet in het systeem en heb ik tot 14.30 moeten wachten. Nu is dit zeker ook een kwestie van overmacht, maar je zou dit ook kunnen voorkomen door in geval van dit soort kwesties een document bij te houden waarop de bij boeking toegewezen kamernummers vastgelegd worden. De kamers waren al schoon, zodat de gasten dan eerder over hun kamer hadden kunnen beschikken. Er was zelfs één dame die nog veel langer heeft moeten wachten en haar ervaring betitelde als "the worst hotel experience ever"! Wat op zijn minst had kunnen gebeuren dat in dit soort gevallen de gasten bijvoorbeeld iets aangeboden had kunnen worden, zoals bijvoorbeeld een lunch. Dit zou gewoon in het protocol opgenomen moeten worden voor het personeel. Dit is geen reclame voor het hotel en voor de professionaliteit van het personeel.

2026-09-13 • via Nuitee
C
Ching-Chun • extended_group • tw
10
Will stay here again
2026-09-10 • via Nuitee
L
Lenka • solo_traveller • cz
8
2026-09-10 • via Nuitee
P
Peter Vanelven • couple • be
8
2026-09-09 • via Nuitee
C
Carl • solo_traveller • gb
8
2026-09-07 • via Nuitee
S
Serhiy • solo_traveller • ua
10
2026-09-07 • via Nuitee
G
Graeme • couple • nz
8
A nice place to stay in a town that offers more than you expect
Pros:

Friendly helpful staff, really helpful around our travel logistics

Cons:

A little isolated in location, out on its own

2026-08-28 • via Nuitee
F
Filip • extended_group • be
10
2026-08-28 • via Nuitee