Best Western Watertown Inn & Suites

Hotels
•
Best Western
8.6 (231 reviews)
3901 9Th Ave Se , Watertown , US
+1 605-882-3636

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Clean rooms and attentive housekeeping
Good breakfast selection and coffee
Pool and water slides were popular with children
Convenient location near I-29 and Terry Redlin Museum
Comfortable beds
Washer/dryer and other useful on-site facilities
Pet friendly
Cons:
Pool/hot tub mechanical problems and occasional pool closures
Loud mechanical noise in pool/utility area and occasional noisy kids
AC inconsistencies (too hot or too cold) in some rooms
Toilet leak reported in at least one room
Billing/double charge with slow refund resolution
Very soft pillows for some guests
No or spotty drinking water/coffee at breakfast for some
Unreliable Wi‑Fi drops reported

Categories

Cleanliness
9
Multiple reviews praise exceptional cleaning staff and repeatedly mention rooms were clean and well-stocked; overall cleanliness is a strong positive.
Service
8.8
Staff and housekeeping repeatedly described as friendly and helpful (front desk, maintenance, manager, breakfast crew), though one complaint about a delayed refund/double charge tempers the score.
Location
9
Several guests note good location (close to Terry Redlin Museum, I-29, gas station and restaurants nearby); location is frequently cited as a positive.
Room Quality
8
Rooms are described as clean with comfortable beds by many, but some experienced issues (toilet leak, inconsistent AC, overly soft pillows) leading to a modestly reduced score.
Amenities
8.2
Pool, water slides and breakfast are popular amenities and frequently praised, but recurring issues (hot tub jets not working, loud mechanical noise in pool area, occasional large pool being out of service) reduce the rating slightly.
Value for Money
8
Most guests felt the hotel was a good option for a stopover with good breakfast and facilities, but a few guests complained about cost relative to broken amenities or unexpected problems, lowering perceived value.
Food and Beverage
9.2
Breakfast receives consistently positive mentions (excellent/wonderful selection, good coffee); a small number of comments about missing items (no coffee at one buffet, no drinking water) are minor compared with overall praise.
Overall Experience
8.6
Overall guests report a positive stay with highlights of friendly staff, good breakfast, and enjoyable pool/slide for kids, balanced by intermittent amenity failures (hot tub, pool outages), noise issues, and occasional maintenance/AC problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Luxurious Accommodation in Watertown

Modern Amenities: Best Western Watertown Inn & Suites features air-conditioned rooms with free WiFi, private bathrooms, flat-screen TVs, and cozy bedding, ensuring a comfortable stay for all guests.

Relaxation & Convenience: Unwind in the hot tub, utilize the 24-hour front desk services, or take advantage of the business center. The snack bar offers a perfect spot to grab a quick bite.

Prime Location: Conveniently located just 8 km from Watertown Regional Airport, our hotel provides easy access for travelers. Book your stay at Best Western Watertown Inn & Suites for a seamless and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ATY

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.6
Based on 231 reviews
Cleanliness: 9
Service: 8.8
Location: 9
Room Quality: 8
Amenities: 8.2
Value for Money: 8
Food and Beverage: 9.2
Overall Experience: 8.6
K
Kyle • family_with_children • us
5
Pros:

The pool and the breakfast

Cons:

The water was to soft and not warm enough for shower and was double charged for my room and having a hard time getting refunded in a timely manner

2026-10-29 • via Nuitee
P
Patrick • couple • us
8
Nice place for overnight stay
Pros:

It was nice.

Cons:

No coffee at breakfast bar

2026-10-16 • via Nuitee
R
Richard • couple • us
10
Very pleasant
Pros:

Excellent Breakfast
Good location, close to Redlin Museum
Nice pool, slide and sauna

Cons:

A bit noisy with local big truck traffic

2026-10-11 • via Nuitee
A
Ann • solo_traveller • us
10
2026-10-09 • via Nuitee
J
Jamie • family_with_children • us
10
2026-10-08 • via Nuitee
R
Robert • solo_traveller • us
10
Loved how clean and quiet it was!
Pros:

The location and the exceptional cleaning staff. They always went above and beyond to make sure my room was stocked and I had plenty of towels etc. Shout out to the breakfast crew too for the good coffee and food.

Cons:

Nothing negative to say. I was very happy with it all.

2026-09-19 • via Nuitee
K
Ken • family_with_children • us
8
It was a lot better than the other cheaper hotel we stayed at previously in Watertown
Pros:

Breakfast was good.
Room was good.

Cons:

Toilet was leaking water on the floor. Told staff, but they didn't have a maintenance person on duty at the time to repair it.
So I offered to repair it. The gal at the desk got me some tools, and I got the leak to slow down.
I reminded them in the morning that the leak was still there.

2026-09-13 • via Nuitee
R
Roxanne • family_with_children • us
10
We had a great stay at the Best Western enjoyed the pool and the beds and pillows were comfortable!
Pros:

We loved the pool our 4 year old grandson had a great time. The breakfast was good. The location was great for us. There was a gas station and a place to eat right next door.

Cons:

Can’t really think of anything except I was looking for water to drink at breakfast and couldn’t find any.

2026-09-10 • via Nuitee
T
Tim • family_with_children • us
10
It was a great stop off on our trip to Canada.
Pros:

The breakfast selection was wonderful. Our grandchildren were delighted with the indoor water slides. It was close proximity to I-29 and the Terry Redlin Museum.

2026-08-25 • via Nuitee
J
jerry • family_with_children • us
8
2026-08-24 • via Nuitee
B
Barbara • family_with_children • us
9
2026-08-24 • via Nuitee
B
Beverly • solo_traveller • us
8
Pros:

The boys loved the water slide. Breakfast was nice. Room was comfortable.

Cons:

The pool area was very noisy due to the mechanics. Hot tub jets weren't working.

2026-08-21 • via Nuitee
N
Nadine • couple • us
4
Pros:

Location

Cons:

The cost

2026-08-19 • via Nuitee
K
Kimberly • solo_traveller • us
8
Pros:

All the staff are great front desk people are exceptional housekeeping friendly food servers very nice one maintenance man helped me with washing machine ..manager is super nice and friendly ..we like it here and kids love the slide and pools

2026-08-12 • via Nuitee
T
Teresa Pace (Harvey) • solo_traveller • us
10
Cons:

The pool area was very loud. No children but traveling with a family with a child this the need for water Park.

2026-08-09 • via Nuitee
N
Nicole • solo_traveller • us
10
2026-08-05 • via Nuitee
M
Martha • couple • us
9
Good hotel to stay
Pros:

Very good hotel

Cons:

It is a nice hotel. good location.

2026-08-05 • via Nuitee
S
Schultz • solo_traveller • us
7
2026-07-25 • via Nuitee
P
Paul • couple • us
8
2026-07-23 • via Nuitee
P
Paul • solo_traveller • us
10
Pros:

Clean, great bed and friendly staff!

2026-07-22 • via Nuitee