NH Collection Palacio de Burgos

Hotels
•
NH Collection
8.9 (5708 reviews)
Calle de la Merced, 13 , Burgos , es

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Comfortable rooms
Cons:
High parking fees
Some issues with room amenities

Categories

Cleanliness
8.4
Most reviews described the hotel as clean, but a few concerns about maintenance were noted.
Service
9.4
The service was frequently praised, with many mentioning helpful staff.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.9
Rooms are comfortable and spacious, but some mentioned issues with items like a missing toilet brush.
Amenities
8.4
Amenities were generally well-received, but some mentioned areas for improvement.
Value for Money
8.4
Some guests felt the prices were high relative to the service provided.
Food and Beverage
8.9
Food quality received positive remarks, although there were some complaints about service speed.
Overall Experience
9.4
The overall experience was rated highly according to several reviews, emphasizing a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 17:52

Property Description

Luxurious Accommodations
Experience the perfect blend of historic charm and modern luxury at the NH Collection Palacio de Burgos. Each stylish room is equipped with top-notch amenities to ensure a comfortable stay, from a 48-inch TV to a professional hairdryer in the private bathroom.

Fine Dining Experience
Indulge your taste buds at the elegant on-site restaurant, where you can savor a delightful selection of international and regional dishes paired with a wide array of wines and champagnes. The culinary experience at our hotel is sure to leave a lasting impression.

Prime Location
Located in the heart of Burgos, our hotel offers easy access to top attractions such as the Plaza Mayor and Las Huelgas Monastery. With the River Arlanzón and the Cathedral just steps away, the NH Collection Palacio de Burgos is the ideal choice for a memorable stay in this historic city.

Book now for an unforgettable stay at the NH Collection Palacio de Burgos!

Important information:

- The name on the credit card used for the booking should correspond to the guest staying at the property.

- Pets should not be left alone in the room

- Pets are not allowed in the common food and beverage areas of the hotel

- The use of a dog leash is mandatory in the common areas of the hotel

- Any damage caused by the animal will be the responsibility of the owner and a charge will be made to the credit card for the replacement of the damaged object

- In case of noise or inconvenience caused by the pet, the hotel reserves the right to cancel the stay of the client and the pet

- The pet should not use the bathroom or the showers in the rooms

- It is not allowed to use towels or sheets to clean the animal

- The rules referring to the spaces in which the access of pets is not allowed, do not apply to the case of guide dogs

- Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19.90 per day.

Location

Guest Reviews

8.9
Based on 5708 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
M
Marianela • couple • es
8
2026-02-14 • via Nuitee
S
Sean • couple • ie
8
2026-02-14 • via Nuitee
M
Miguel • family_with_children • es
9
Pros:

Desayuno fantástico

2026-02-14 • via Nuitee
L
Leticia • couple • es
9
2026-02-14 • via Nuitee
B
Bob • couple • nl
10
Prettig
Pros:

Lounge

Cons:

Sinaasappelsap bij het ont bijt niet vers

2026-02-14 • via Nuitee
M
margrit • couple • nl
9
In Burgos, hier logeren, top
Pros:

Prachtig hotel tegenover de kathedraal, heel goed ontbijt. Parkeergarage onder hotel, heel prettig

Cons:

Niets, alle in orde.

2026-02-14 • via Nuitee
L
Laura • solo_traveller • es
9
2026-02-13 • via Nuitee
N
Natalia • family_with_children • es
9
2026-02-12 • via Nuitee
F
Frederick • couple • gg
10
We would be delighted to go back
Pros:

Location and breakfast

2026-02-11 • via Nuitee
G
Gilles • couple • fr
9
Pros:

C ONFORT ET CALME

2026-02-11 • via Nuitee
C
Carole • couple • gb
10
Great stay and not long enough!
Pros:

Perfect central location. NH are beautiful hotels and very dog friendly.

Cons:

Nothing

2026-02-11 • via Nuitee
J
Julien • couple • be
9
2026-02-10 • via Nuitee
H
Hans • couple • nl
9
Prima, zeker wel
Pros:

De uitstraling van het pand

Cons:

Restaurant heeft weinig sfeer

2026-02-10 • via Nuitee
L
Liesbeth • couple • nl
9
Pros:

Het is een mooi hotel en de kamer was fijn met een heerlijk bed.
De ligging is prima, in het centrum van Burgos. We hebben er ook heerlijk gegeten.
Het ontbijt was in één woord super!!!!!

Cons:

Niets

2026-02-10 • via Nuitee
F
Finbar • family_with_children • ie
9
Burgos Bliss
Pros:

I arrived after walking 50 kilometres on the Camino. The check in seamless and friendly, bar service just right
Breakfast excellent value with a great choice and I loved the green apple and ginger juice

Cons:

Soaked in the bath but found standing up every time I needed soap, extremely dangerous. Should be a dispenser at a lower level or some soap bars available

2026-02-10 • via Nuitee
R
Rui Pedro Marinho • extended_group • pt
8
Excelent location and value for money.
Pros:

Excelent location.
Clean and confortable.

2026-02-09 • via Nuitee
C
Carol • couple • gb
8
Perfect place to see the Burgos cathedral and walk dogs
Pros:

The architecture was beautiful. The location was ideal for guests with dogs, as the hotel is next to a park by the river. The hotel provided dog beds, bowls and treats for our two dogs. The bathtub was generously sized and relaxing

Cons:

There was a lot of noise from clattering windows at night in a storm

2026-02-09 • via Nuitee
M
MIGUEL • solo_traveller • es
8
2026-02-09 • via Nuitee
B
Bernardino • solo_traveller • es
8
Gerne wieder
Pros:

Gutes Hotel

Cons:

Alles gut

2026-02-09 • via Nuitee
A
Alfredo • couple • es
10
Excelente
2026-02-09 • via Nuitee