NH Collection Palacio de Burgos

Hotels
8.9 (6601 reviews)
Calle de la Merced, 13 , Burgos , es

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Comfortable rooms
Cons:
High parking fees
Some issues with room amenities

Categories

Cleanliness
8.4
Most reviews described the hotel as clean, but a few concerns about maintenance were noted.
Service
9.4
The service was frequently praised, with many mentioning helpful staff.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.9
Rooms are comfortable and spacious, but some mentioned issues with items like a missing toilet brush.
Amenities
8.4
Amenities were generally well-received, but some mentioned areas for improvement.
Value for Money
8.4
Some guests felt the prices were high relative to the service provided.
Food and Beverage
8.9
Food quality received positive remarks, although there were some complaints about service speed.
Overall Experience
9.4
The overall experience was rated highly according to several reviews, emphasizing a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 17:52

Property Description

Luxurious Accommodations
Experience the perfect blend of historic charm and modern luxury at the NH Collection Palacio de Burgos. Each stylish room is equipped with top-notch amenities to ensure a comfortable stay, from a 48-inch TV to a professional hairdryer in the private bathroom.

Fine Dining Experience
Indulge your taste buds at the elegant on-site restaurant, where you can savor a delightful selection of international and regional dishes paired with a wide array of wines and champagnes. The culinary experience at our hotel is sure to leave a lasting impression.

Prime Location
Located in the heart of Burgos, our hotel offers easy access to top attractions such as the Plaza Mayor and Las Huelgas Monastery. With the River Arlanzón and the Cathedral just steps away, the NH Collection Palacio de Burgos is the ideal choice for a memorable stay in this historic city.

Book now for an unforgettable stay at the NH Collection Palacio de Burgos!

Important information:

- The name on the credit card used for the booking should correspond to the guest staying at the property.

- Pets should not be left alone in the room

- Pets are not allowed in the common food and beverage areas of the hotel

- The use of a dog leash is mandatory in the common areas of the hotel

- Any damage caused by the animal will be the responsibility of the owner and a charge will be made to the credit card for the replacement of the damaged object

- In case of noise or inconvenience caused by the pet, the hotel reserves the right to cancel the stay of the client and the pet

- The pet should not use the bathroom or the showers in the rooms

- It is not allowed to use towels or sheets to clean the animal

- The rules referring to the spaces in which the access of pets is not allowed, do not apply to the case of guide dogs

- Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.9
Based on 6601 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
D
Desirée solo_traveller es
9
Pros:

La ubicación y el personal.

2026-09-12 via Nuitee
K
Karin couple de
10
Pros:

Tolles Restaurant

2026-09-12 via Nuitee
L
Leonor solo_traveller ch
7
Pros:

Le service du restaurant et les plats excellents

Cons:

Le parking complet on a été obligé de vider le coffre de la voiture et laisser la voiture dans un parking publique

2026-09-12 via Nuitee
S
Sue solo_traveller gb
9
2026-09-11 via Nuitee
J
jean-pierre couple pt
7
2026-09-11 via Nuitee
C
Christine couple gb
8
Good but tired. Parking very tight.
Pros:

We liked the parking but it is very tight if you have a big car. When we arrived at 11am there was 1 space left

Cons:

The comunal áreas look tired. Our room had scatched furniture. We had a step over the bath shower

2026-09-11 via Nuitee
A
Andalus couple it
10
Pros:

Hotel situato in un vecchio convento, chiostro molto bello adibito a cerimonie, stanza spaziosa, ottima colazione.
Il centro storico e la cattedrale si raggiungono in tre minuti di passeggiata.

Cons:

Niente

2026-09-11 via Nuitee
M
Michel couple fr
10
2026-09-11 via Nuitee
B
Bonsall couple gb
9
Beautiful hotel, fabulous location with secure parking.
Pros:

Fabulous location with underground secure parking. The staff are very helpful and friendly. The building itself has some beautiful architecture and very close to Burgos centre.

Cons:

We had a disabled room with a useful wet room. It would be really helpful if there was a hand rail positioned next to the shower.

2026-09-11 via Nuitee
G
Gabriel couple es
9
2026-09-11 via Nuitee
R
Ron solo_traveller nl
9
Pros:

Ligging

Cons:

Nix

2026-09-11 via Nuitee
U
Urs couple ch
9
2026-09-11 via Nuitee
S
Sandra couple gb
9
Great Location
Pros:

Location was very good, room was good although a bit limited up in the eves and no window to open. Parking good and secure

Cons:

Nothing

2026-09-10 via Nuitee
D
Daniel couple es
10
NH Siempre lo hace todo bien
Pros:

El persona es majisimo y muy atento, la comida del desayuno super fresca y muy rica, en cuanto a la habitacion, todo perfecto una cama grande y muy comoda con una vistas preciosas al rio y con todo lo que necesitas, tocador incluido, un puntazo. 10/10

2026-09-10 via Nuitee
V
Victoria couple es
8
Pros:

I took my dog there, super dog-friendly place, nice clean ample rooms, great location

2026-09-10 via Nuitee
C
Carlos couple cl
9
Linda ciudad, catedral sobrecogedora
Pros:

Muy buena desayuno, todo el personal muy amable y profesional

Cons:

Las almohadas eran muy deficientes

2026-09-09 via Nuitee
J
JORGE ALBERTO couple ar
10
Estadia de una noche en Burgos
Pros:

Todo, es un hotel en un palacio rediseñado, y es precioso

Cons:

Nada

2026-09-09 via Nuitee
P
Pilar Moral solo_traveller es
7
Pros:

El desayuno y que estaba muy cerca del centro.

Cons:

Parking estrecho, costaba aparcar
Precio elevado

2026-09-09 via Nuitee
J
Jose Fernando solo_traveller us
9
Great
Pros:

Breakfast is outstanding.

Cons:

I think that the staff at the front desk could be a little more friendly.

2026-09-09 via Nuitee
E
Elisa couple es
10
Lo mejor para disfrutar de Burgos
Pros:

El desayuno está buenito,además que te ofrece el personal si quieres algo extra, tipo tortilla o huevos, o algo extra tipo tostadas francesas, también te traer cada día un shot distinto para que pruebes, de granada, de frambuesa ... cosas así que son un detalle. A mi marido y a mi nos encanto.

Cons:

No puedo ponerle pegas

2026-09-08 via Nuitee