NH Collection Palacio de Burgos

Hotels
NH Collection
8.9 (6264 reviews)
Calle de la Merced, 13 , Burgos , es

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Comfortable rooms
Cons:
High parking fees
Some issues with room amenities

Categories

Cleanliness
8.4
Most reviews described the hotel as clean, but a few concerns about maintenance were noted.
Service
9.4
The service was frequently praised, with many mentioning helpful staff.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.9
Rooms are comfortable and spacious, but some mentioned issues with items like a missing toilet brush.
Amenities
8.4
Amenities were generally well-received, but some mentioned areas for improvement.
Value for Money
8.4
Some guests felt the prices were high relative to the service provided.
Food and Beverage
8.9
Food quality received positive remarks, although there were some complaints about service speed.
Overall Experience
9.4
The overall experience was rated highly according to several reviews, emphasizing a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 17:52

Property Description

Luxurious Accommodations
Experience the perfect blend of historic charm and modern luxury at the NH Collection Palacio de Burgos. Each stylish room is equipped with top-notch amenities to ensure a comfortable stay, from a 48-inch TV to a professional hairdryer in the private bathroom.

Fine Dining Experience
Indulge your taste buds at the elegant on-site restaurant, where you can savor a delightful selection of international and regional dishes paired with a wide array of wines and champagnes. The culinary experience at our hotel is sure to leave a lasting impression.

Prime Location
Located in the heart of Burgos, our hotel offers easy access to top attractions such as the Plaza Mayor and Las Huelgas Monastery. With the River Arlanzón and the Cathedral just steps away, the NH Collection Palacio de Burgos is the ideal choice for a memorable stay in this historic city.

Book now for an unforgettable stay at the NH Collection Palacio de Burgos!

Important information:

- The name on the credit card used for the booking should correspond to the guest staying at the property.

- Pets should not be left alone in the room

- Pets are not allowed in the common food and beverage areas of the hotel

- The use of a dog leash is mandatory in the common areas of the hotel

- Any damage caused by the animal will be the responsibility of the owner and a charge will be made to the credit card for the replacement of the damaged object

- In case of noise or inconvenience caused by the pet, the hotel reserves the right to cancel the stay of the client and the pet

- The pet should not use the bathroom or the showers in the rooms

- It is not allowed to use towels or sheets to clean the animal

- The rules referring to the spaces in which the access of pets is not allowed, do not apply to the case of guide dogs

- Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19.90 per day.

Location

Guest Reviews

8.9
Based on 6264 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
S
shitsuke solo_traveller es
10
Fantàstic
Pros:

L'hotel es troba en un edifici històric.
Resulta impressionant, el seu claustre gòtic i els seus salons.
A destacar el que es troba cobert per una cúpula de vidre.
La neteja, el servei i el bufet excepcional.

2026-06-27 via Nuitee
H
Hector couple ar
10
Hotel Excelente
Pros:

todo el desayuno muy bueno el personal excelente muy atento en todo

Cons:

nada todo bien

2026-06-26 via Nuitee
A
Adrian couple gb
9
Comfortable and convenient hotel for a stopover in Burgos
Pros:

Comfortable fairly standard room. Good location. Helpful staff. Excellent breakfast.

2026-06-26 via Nuitee
M
Mlle. Mymy solo_traveller ch
8
Pros:

L endroit, le bâtiment est magnifique. La chambre est spacieuse et au calme

Cons:

Le petit déjeuner. La salle est bruyante et l organisation n est pas terrible. Ce qui devrait être un moment agréable est stressant.

2026-06-26 via Nuitee
F
Federico couple es
6
Lo mejor la ubicación
Pros:

Ubicación

Cons:

Habltacion bajo cubierta sin vista y minúscula y sin plato de ducha, lo q hace la bañera muy peligrosa

2026-06-26 via Nuitee
C
CIENFUEGOS solo_traveller es
8
Cons:

Las habitaciones adolecen de falta de mantenimiento y muestran demasiados síntomas de envejecimiento

2026-06-26 via Nuitee
C
Catherine family_with_children fr
10
Hôtel top, proche de la Cathédrale qui est splendide
Pros:

Emplacement juste en face du centre historique, l’hôtel est splendide!!!!

Cons:

Rien

2026-06-25 via Nuitee
H
Holt couple gb
9
2026-06-25 via Nuitee
X
xavier couple es
10
Pros:

TOT PERFECTE.

2026-06-25 via Nuitee
M
Marie-Laure et Lucien couple fr
8
Pros:

Chambres au sein d'un ancien cloître, c'était charmant, bien équipé, et très proche du centre ville.

Cons:

Rien

2026-06-25 via Nuitee
E
Eduado Jose couple pt
5
má relação qualidade preço
Pros:

pequeno almoço fraco, má apresentação e baixa qualidade. Durante o pequeno almoço tivémos que nos sujeitar a uma musica de fundo metálica e barulhenta !

Cons:

hotel a necessitar renovação , não está dentro da qualidade de um NH collection .
pequeno almoço teria sido melhor tomar fora do hotel .

2026-06-25 via Nuitee
O
Ole solo_traveller dk
9
2026-06-25 via Nuitee
N
NachoTorres solo_traveller es
10
2026-06-24 via Nuitee
F
Fabienne couple be
8
Très agréable séjour !
Pros:

L’emplacement, le petit-déjeuner, le confort

Cons:

Manque de staff au bar et en cuisine.

2026-06-24 via Nuitee
D
Dirk couple de
10
2026-06-24 via Nuitee
J
Jolande solo_traveller nl
8
Pros:

Mooi hotel met prima lokatie

Cons:

Badkamer kan update gebruiken.
Parkeren genoeg plaats maar...met grotere auto moeilijk parkeren

2026-06-24 via Nuitee
G
Geoff solo_traveller gb
10
Pros:

Great location

Cons:

They need more staff - there were 2 members of staff on duty for the bar area & the restaurant. They needed help.

2026-06-24 via Nuitee
A
Alain solo_traveller fr
8
2026-06-24 via Nuitee
S
Simona couple pt
10
Loved it
Pros:

Beautiful building, nice room, nice little details like the beautiful glasses, comfortable bed , fridge stocked up

Cons:

Nothing

2026-06-24 via Nuitee
C
Chris solo_traveller gb
9
See above
Pros:

Great location , very clean and very friendly staff

Cons:

Nought

2026-06-23 via Nuitee