NH Collection Palacio de Burgos

Hotels
•
NH Collection
8.9 (5835 reviews)
Calle de la Merced, 13 , Burgos , es

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Centrally located
Friendly staff
Comfortable rooms
Cons:
High parking fees
Some issues with room amenities

Categories

Cleanliness
8.4
Most reviews described the hotel as clean, but a few concerns about maintenance were noted.
Service
9.4
The service was frequently praised, with many mentioning helpful staff.
Location
9.4
Multiple reviews highlight the excellent location of the hotel.
Room Quality
8.9
Rooms are comfortable and spacious, but some mentioned issues with items like a missing toilet brush.
Amenities
8.4
Amenities were generally well-received, but some mentioned areas for improvement.
Value for Money
8.4
Some guests felt the prices were high relative to the service provided.
Food and Beverage
8.9
Food quality received positive remarks, although there were some complaints about service speed.
Overall Experience
9.4
The overall experience was rated highly according to several reviews, emphasizing a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 17:52

Property Description

Luxurious Accommodations
Experience the perfect blend of historic charm and modern luxury at the NH Collection Palacio de Burgos. Each stylish room is equipped with top-notch amenities to ensure a comfortable stay, from a 48-inch TV to a professional hairdryer in the private bathroom.

Fine Dining Experience
Indulge your taste buds at the elegant on-site restaurant, where you can savor a delightful selection of international and regional dishes paired with a wide array of wines and champagnes. The culinary experience at our hotel is sure to leave a lasting impression.

Prime Location
Located in the heart of Burgos, our hotel offers easy access to top attractions such as the Plaza Mayor and Las Huelgas Monastery. With the River Arlanzón and the Cathedral just steps away, the NH Collection Palacio de Burgos is the ideal choice for a memorable stay in this historic city.

Book now for an unforgettable stay at the NH Collection Palacio de Burgos!

Important information:

- The name on the credit card used for the booking should correspond to the guest staying at the property.

- Pets should not be left alone in the room

- Pets are not allowed in the common food and beverage areas of the hotel

- The use of a dog leash is mandatory in the common areas of the hotel

- Any damage caused by the animal will be the responsibility of the owner and a charge will be made to the credit card for the replacement of the damaged object

- In case of noise or inconvenience caused by the pet, the hotel reserves the right to cancel the stay of the client and the pet

- The pet should not use the bathroom or the showers in the rooms

- It is not allowed to use towels or sheets to clean the animal

- The rules referring to the spaces in which the access of pets is not allowed, do not apply to the case of guide dogs

- Please note that pets are allowed upon request and subject to approval. Dogs and cats are allowed, max. weight 25kg. A charge of 35 € per pet, per night will be applied (max. 2 pets per room). Guide dogs free of charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 19.90 per day.

Location

Guest Reviews

8.9
Based on 5835 reviews
Cleanliness: 8.4
Service: 9.4
Location: 9.4
Room Quality: 8.9
Amenities: 8.4
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
A
Ana • extended_group • es
9
2026-03-29 • via Nuitee
A
ANGELES • family_with_children • es
10
2026-03-28 • via Nuitee
J
Joan • couple • es
9
Pros:

En general, todo el personal, muy atento, las dos señoras que atienden en el desayuno, super atentas, profesionales y un trato para los clientes exquisito.

2026-03-28 • via Nuitee
E
Eulogio Manuel • couple • es
8
2026-03-28 • via Nuitee
G
Gianmario • couple • ch
10
2026-03-27 • via Nuitee
S
Simon • couple • gb
9
2026-03-27 • via Nuitee
C
CARMEN • family_with_children • es
9
2026-03-26 • via Nuitee
S
Sue • couple • gb
10
First class hotel.
Pros:

Perfect hotel - 2nd time we’ve stayed here. Lovely location, superb bedrooms, excellent breakfast and stunning view. Would definitely stay again.

Cons:

Nothing.

2026-03-26 • via Nuitee
R
Ruth • couple • es
10
Pros:

Wonderful hotel. Staff and service perfect. Location couldn't be better right in the center of town

Cons:

No support handles by the toilet low bidet and toilet.

2026-03-25 • via Nuitee
G
giovanni • extended_group • it
9
Pros:

Tutto perfetto

Cons:

Niente

2026-03-25 • via Nuitee
J
José Ignacio • solo_traveller • es
9
2026-03-24 • via Nuitee
E
ERNESTO • couple • es
9
2026-03-24 • via Nuitee
J
José • couple • es
8
Pros:

Die Lage war super and das Gebäude selbst war wunderbar. Das Zimmer war großzügig and wirklich schön.

Cons:

Das Zimmer hat einen Zigarettenrauch Geruch.

2026-03-24 • via Nuitee
J
Jennifer • couple • us
10
2026-03-24 • via Nuitee
A
Ana • couple • es
10
Pros:

Hotel con ubicación perfecta. Desayuno increíble con personal super amable. Cama y almohada muy cómodas.

2026-03-24 • via Nuitee
F
FLM • couple • nl
8
Pros:

Fantastische locatie en staats pand. Vriendelijk personeel, schoon en hygiënisch.

Cons:

Incheck mogelijkheden in verschillende talen was niet mogelijk.

2026-03-24 • via Nuitee
P
PEDRO • couple • es
7
Agradable, pero otra vez pido ventana, nos cobraron 200€ una noche.
Pros:

Es un hotel muy bonito, nuevo y limpio, está muy cerca de la catedral. Habitación y baño bastante grandes.

Cons:

La ventana estaba en una esquina del techo, no veías la calle y no podías abrirla, era un poco agobiante. Igual debí pedir que me cambiaran y no lo hice.

2026-03-23 • via Nuitee
J
john • couple • gb
10
Fabulous
Pros:

Location and lovely details

Cons:

No dressing gown

2026-03-23 • via Nuitee
M
Marta • couple • es
9
2026-03-23 • via Nuitee
A
Ana Isabel • family_with_children • es
8
Pros:

El hotel muy limpio

Cons:

La habitación muy oscura, con la buena ubicación que tiene como la ventana esta en el techo pierde la vistas
El desayuno un poco caro

2026-03-23 • via Nuitee