Mercure Neu-Isenburg

Hotels
•
Mercure
8.2 (1356 reviews)
Frankfurter Str. 190 , Neu Isenburg , de

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Central location
Friendly staff
Comfortable beds
Cleanliness in certain areas
Good breakfast options
Cons:
Room cleanliness issues
Slow or unresponsive service
Outdated room decor
High parking fees
Communication problems

Categories

Cleanliness
6.66
Multiple mentions of cleanliness issues in rooms, including mould and stains.
Service
8.63
Mixed reviews regarding service; some staff exhibited good responsiveness, while others did not.
Location
9.67
Hotel is centrally located, easy access to offices and attractions.
Room Quality
7.12
Rooms complained to be outdated and in need of maintenance.
Amenities
9.15
Amenities mentioned positively, though some desired smart TV which was lacking.
Value for Money
7.61
Guests expressed concerns over high prices considering room quality.
Food and Beverage
8.16
Breakfast service had issues with timing and communication; quality of breakfast items generally praised.
Overall Experience
8.63
Overall a positive experience for many, but service and cleanliness issues detracted from stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 04:39

Property Description

Modern 4-Star Hotel Near Frankfurt Airport

Luxurious Accommodations: Enjoy air-conditioned rooms with free Wi-Fi, cable TV, and work desks, all designed with a contemporary flair.

Dining and Entertainment: Indulge in Mediterranean cuisine at "Flieger Bar" or "Departure Lounge", and unwind at our summer terrace with a variety of drinks and snacks to choose from.

Convenient Location: Just a short drive from Frankfurt Airport and close to the A3 motorway, our hotel is also near the Neu-Isenburg train station for easy access to the Frankfurt Messe exhibition centre and the city center.

Book your stay at Mercure Frankfurt Airport now for a perfect blend of comfort, convenience, and style.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs EUR 12 per day.

Location

Guest Reviews

8.2
Based on 1356 reviews
Cleanliness: 6.66
Service: 8.63
Location: 9.67
Room Quality: 7.12
Amenities: 9.15
Value for Money: 7.61
Food and Beverage: 8.16
Overall Experience: 8.63
J
Jürgen • couple • de
10
2026-03-21 • via Nuitee
A
Anne • couple • de
7
Für eine Nacht völlig okay.
Pros:

Alles okay.

Cons:

Dass die Einzelbetten, die zusammen ein Doppelbett ergeben, sich auseinander geschoben haben. Die Klimaanlage(?) hat nur warme Luft produziert.

2026-03-21 • via Nuitee
B
Beatrix • family_with_children • de
9
Pros:

Im Zentrum von Neu Isenburg gelegen. Originelle Ausstattung im gesamten Hotel, alles passend zum Thema Luftfahrt. Sehr nettes Personal. Gemütliche Zimmer. Frühstück sehr lecker und nicht nur das Standardangebot.

2026-03-21 • via Nuitee
D
Daniel • family_with_children • de
10
Wochenend-Trip
Pros:

Sehr gute Lage in Neu-Isenburg, ruhig, geräumige Tiefgarage, umfangreiches Frühstücksbuffet, bequeme Betten mit sehr guten Kopfkissen.

Cons:

Wir haben nichts auszusetzen.

2026-03-21 • via Nuitee
N
Nicole • solo_traveller • de
4
Enttäuschend
Pros:

Die Lage

Cons:

Dass man nicht mal bar zahlen kann, die Haare vom Vorgänger Gast sowie der Schimmel in der Dusche und die Flecken auf dem Teppich… Macht einen. Schmuddeligen Eindruck - nicht passabel für ein 4-Sterne Hotel

2026-03-21 • via Nuitee
J
J.A. • couple • nl
1
Nooit weer
Cons:

Had fout gemaakt bij het boeken van de kamer. Vergist is het jaartal. Kreeg de boeking niet terugbetaald na netjes vragen en uitleg dat ik een fout had gemaakt.

2026-03-20 • via Nuitee
A
Anja • couple • de
9
Zu teuer
Pros:

War insgesamt ok

Cons:

Der Preis viel zu gehoben

2026-03-19 • via Nuitee
D
Domenico • extended_group • it
8
2026-03-17 • via Nuitee
D
Dagmar • solo_traveller • ch
7
2026-03-16 • via Nuitee
B
Bruno • solo_traveller • be
7
Prima hotel prijs/kwaliteit
Pros:

De parking en de bar en het ontbijt

Cons:

De afloop van de douche
De verwarming /airco op de kamer
De laadfaciliteit voor hybride wagens zou gratis moeten zijn

2026-03-13 • via Nuitee
I
Ilona • family_with_children • ch
8
Gutes Preis Leistungsverhältnis
Pros:

Das Frühstück war gut

2026-03-13 • via Nuitee
F
Florian • extended_group • de
8
2026-03-11 • via Nuitee
K
Kerstin • family_with_children • de
8
2026-03-11 • via Nuitee
D
Daniel • couple • be
10
Pros:

super petit dejeuner très complet

2026-03-11 • via Nuitee
L
Lea • solo_traveller • de
8
Pros:

Immer sehr nett das Personal, auch wenn es mit der Geschäftsrechnung immernoch nicht klappt. Zimmer immer top sauber.

2026-03-10 • via Nuitee
H
Horst-Günter • solo_traveller • de
10
2026-03-10 • via Nuitee
K
Karina • solo_traveller • de
8
Pros:

Der nette Empfang

2026-03-09 • via Nuitee
O
Oliver • solo_traveller • de
8
2026-03-08 • via Nuitee
K
Kilic • solo_traveller • de
7
2026-03-04 • via Nuitee
S
Silke • solo_traveller • de
6
2026-03-03 • via Nuitee