Hotel Riviera Caribe Maya

Hotels
8.4 (307 reviews)
Avenida 10, Calle 30 , Playa del Carmen , mx
+52 984 873 1193

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Family rooms
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Cleanliness issues
Noise from the street

Categories

Cleanliness
7.54
Some reviews mentioned cleanliness issues such as cockroaches in the shower.
Service
9.01
Staff, especially Giada, received high praise for being helpful and attentive.
Location
9.05
The hotel is ideally located near 5th Avenue and convenient amenities.
Room Quality
8.5
Rooms are described as comfortable and clean.
Amenities
8.03
General amenities met expectations, including breakfast options.
Value for Money
8.49
Good cost-benefit ratio, especially for proximity to attractions.
Food and Beverage
8.04
Breakfast is available but some noise issues were noted.
Overall Experience
8.51
Generally positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:40

Property Description

Luxurious Accommodations
Hotel Riviera Caribe Maya offers bright and comfortable rooms with modern amenities, including flat-screen cable TV and air conditioning. Guests can enjoy garden views and complimentary toiletries in the private bathrooms.

Convenient Location
Located just minutes away from Mamitas Beach Club and steps from the vibrant 5th Avenue, guests have easy access to the most popular bars and restaurants in Playa del Carmen. The hotel also provides free WiFi in common areas and is close to the ADO International Bus Station.

Exceptional Services
Guests can take advantage of the hotel's outdoor pool, airport shuttle, and 24-hour front desk. Additional services such as grocery deliveries, ticket assistance, and tour bookings are available to ensure a seamless stay.

Experience the perfect blend of comfort and convenience at Hotel Riviera Caribe Maya. Book now to secure your unforgettable stay in Playa del Carmen!

Important information:

No refund for early check out.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Location

Guest Reviews

8.4
Based on 307 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.51
R
Robin • solo_traveller • gb
8
Pros:

Great small hotel near the beach. My room was a good size for the price. Cool AC and an amazing shower.

Cons:

All good!

2026-08-06 • via Nuitee
E
Eric • couple • nl
3
Erg slecht en in verhouding duur!
Pros:

Niets. Vergane glorie. Oude meuk.

Cons:

Bijna alles. Alleen het ontbijt was prima.

2026-08-05 • via Nuitee
C
Celine • family_with_children • fr
10
Un hôtel au top
Pros:

Nous avons séjourné 2 semaines dans l hôtel. La propriété et l'amabilité des personnes sont au top. Taille humaine, proche de la quinta, des plages tout en étant au calme. Le fonctionnement du petit déjeuner tres bien. Piscine top !

2026-08-05 • via Nuitee
A
Antonio • solo_traveller • it
9
Pros:

La struttura è molto accogliente, la piscina aperta fino a sera sicuramente un plus per riposarsi a fine giornata.
Il valore aggiunto alla struttura è sicuramente Giada.
Disponibile per qualsiasi richiesta ed oltre, ci ha fornito indicazioni per tutte le ottime escursioni che abbiamo fatto (3 in tutto) e anche consigli su dove cenare bene la sera.
Colazione ottima.
Posizione vicinissima alla via principale e a circa 15 minuti a piedi dal ferry per Cozumel.

Cons:

Struttura leggermente datata

2026-07-22 • via Nuitee
R
Róbert • solo_traveller • sk
9
2026-07-21 • via Nuitee
L
Lucena • couple • br
9
Excelente custo beneficio com ótimo atendimento.
Pros:

O atendimento é excelente!

Cons:

Tv do quarto pequena.

2026-07-15 • via Nuitee
J
José • solo_traveller • cl
10
Excelente
Pros:

Todo

Cons:

Nada, todo impecable

2026-07-14 • via Nuitee
A
Aureo • extended_group • br
8
Pros:

Bem limpo, aconchegante

2026-07-03 • via Nuitee
S
Silvia61 • solo_traveller • it
9
Playa nel cuore
Pros:

Struttura famigliare e non caotica.Vicino alla 5th e al mare.Personale disponibile ad ogni richiesta. Gaia il top.Consigli e aiuto ad ogni ora del giorno e della notte, anche nel giorno libero.

Cons:

Colazione buona ma poca varietà .Manca frutta e qualche brioches.

2026-07-03 • via Nuitee
Y
Yazmin • solo_traveller • de
8
2026-05-27 • via Nuitee
A
Angelo • solo_traveller • it
10
Pros:

Tutto! A partire dalla strepitosa Giada che con i suoi consigli e la sua disponibilità ci ha reso tutto più facile. Una enorme mano ci è stata data da lei per prenotare tutti i tour e i taxi per i vari spostamenti. Adatto sia per soggiorni brevi che lunghi. Ottima posizione vicino al centro e a supermercati. Pulizia top. Ristorante molto buono e piscina interna molto comoda per ogni esigenza.

Cons:

Niente, tutto perfetto!

2026-05-22 • via Nuitee
A
Anastasiia • couple • mx
10
An amazing holiday that you want to come back to again!
Pros:

This is my third stay at this hotel, and I'll be happy to return! It's a true oasis in Playa del Carmen—an old yellow building with very thick walls. Each room has a balcony overlooking the courtyard and the stunning pool, surrounded by birdsong. The hotel has very friendly staff, and I'd like to give special thanks to Jade, who made sure my friend and I had a comfortable stay. There's also a restaurant on site where you can have breakfast and dinner, serving Italian cuisine. The hotel's location is excellent, offering easy access to both the hot spots and all the beautiful public beaches, including a Blue Flag beach. I will always recommend this hotel to my friends and acquaintances.

2026-05-17 • via Nuitee
S
Saira Lizbeth • family_with_children • mx
10
2026-05-16 • via Nuitee
J
Junior • solo_traveller • ca
9
Ok oui
Pros:

Tout

Cons:

Rien

2026-05-13 • via Nuitee
S
Sophie • solo_traveller • ca
10
2026-05-11 • via Nuitee
J
Julieta • family_with_children • mx
9
Confot
Pros:

Muy cerca de la 5ta avenida

Cons:

La colaradera del baño tenía mal olor

2026-05-11 • via Nuitee
J
jorge • couple • mx
7
Malos colochones y camas . La ubicación es excepcional
Pros:

La ubicación es de lo mejor, la limpieza es buena, el trato de personal es amable.

Cons:

Pedí cama grande, literalmente pegaron dos camas individuales, se hundía en la parte de en medio, pésimos colchones. El elevador no funciona, no tiene estacionamiento . Si quieres usar la caja fuerte tienes que dejar un depósito en efectivo de mil pesos

2026-05-04 • via Nuitee
T
Ting Yi • extended_group • ca
8
2026-05-02 • via Nuitee
T
Ting Yi • family_with_children • ca
7
2026-05-02 • via Nuitee
M
Mélanie • couple • ca
9
Super hébergement. Près de tout et de la plage. Quartier très sympa.
2026-04-30 • via Nuitee