Hotel Riviera Caribe Maya

Hotels
8.4 (244 reviews)
Avenida 10, Calle 30 , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent location
Attentive staff
Cons:
Cleanliness issues
Noise from the street

Categories

Cleanliness
7.54
Some reviews mentioned cleanliness issues such as cockroaches in the shower.
Service
9.01
Staff, especially Giada, received high praise for being helpful and attentive.
Location
9.05
The hotel is ideally located near 5th Avenue and convenient amenities.
Room Quality
8.5
Rooms are described as comfortable and clean.
Amenities
8.03
General amenities met expectations, including breakfast options.
Value for Money
8.49
Good cost-benefit ratio, especially for proximity to attractions.
Food and Beverage
8.04
Breakfast is available but some noise issues were noted.
Overall Experience
8.51
Generally positive experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:40

Property Description

Luxurious Accommodations
Hotel Riviera Caribe Maya offers bright and comfortable rooms with modern amenities, including flat-screen cable TV and air conditioning. Guests can enjoy garden views and complimentary toiletries in the private bathrooms.

Convenient Location
Located just minutes away from Mamitas Beach Club and steps from the vibrant 5th Avenue, guests have easy access to the most popular bars and restaurants in Playa del Carmen. The hotel also provides free WiFi in common areas and is close to the ADO International Bus Station.

Exceptional Services
Guests can take advantage of the hotel's outdoor pool, airport shuttle, and 24-hour front desk. Additional services such as grocery deliveries, ticket assistance, and tour bookings are available to ensure a seamless stay.

Experience the perfect blend of comfort and convenience at Hotel Riviera Caribe Maya. Book now to secure your unforgettable stay in Playa del Carmen!

Important information:

No refund for early check out.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 244 reviews
Cleanliness: 7.54
Service: 9.01
Location: 9.05
Room Quality: 8.5
Amenities: 8.03
Value for Money: 8.49
Food and Beverage: 8.04
Overall Experience: 8.51
L
Luna • couple • cl
10
2026-03-28 • via Nuitee
V
vojtih • solo_traveller • cz
8
2026-03-27 • via Nuitee
J
Jenny • couple • se
10
Pros:

Very friendly staff, cozy hotel and perfect location.

Cons:

Nothing. Hard beds and pillows, but rather that then soft.

2026-03-25 • via Nuitee
M
Mariagrazia • couple • it
6
Se vuoi viaggiare non avendo aspettative va bene
Pros:

La posizione sicuramente ottima vicinissimo alla quinta avenida e per ogni necessità vi era un supermercato affianco.

Cons:

Purtroppo la struttura è vecchia. Appena siamo entrati in stanza si sentiva un brutto odore provenire dal bagno e l’acqua puzzava. I cuscini erano durissimi, abbiamo chiesto se ce ne fossero di più comodi ma la ragazza ci ha risposto che sono tutti così. Essendo poi vicino alla strada si sentiva forte musica fino a tarda sera.

2026-03-23 • via Nuitee
E
Edda • family_with_children • cl
8
Una buena opción para dormir un par de noches
Pros:

La ubicación es buena. Para el precio está bien, pero solo de paso. La gente agradable.

Cons:

El ascensor se descompuso y tuvimos que subir y bajar escaleras todo el tiempo, incluso con las maletas el último día y estábamos en un cuarto piso. El desayuno pobre y sin opciones. Servían café y si querías té o leche, se cobraba aparte, también si cambiabas el sabor del jugo se cobraba aparte. El wifi solo funciona en la habitación. Tiene unas indicaciones de que si manchas las toallas blancas o las sábanas había que pagarlas, pero no especificaba y estábamos preocupadas, hasta el protector solar puede dejar una mancha aunque salga al lavarlas. Tiene cafetera pero no tazas, ni hablar de café y azúcar.

2026-03-23 • via Nuitee
M
macarena • family_with_children • ar
9
2026-03-22 • via Nuitee
Y
Yocasta • extended_group • pr
10
Vacaciones
Pros:

La ubicación

Cons:

Todo m gusto

2026-03-21 • via Nuitee
C
Carla • solo_traveller • fr
10
2026-03-21 • via Nuitee
M
Michael • couple • gb
10
Pros:

Me and my partner had a fantastic stay at this hotel and would highly recommend it to anyone visiting the area. The location is perfect, it’s only a few minutes’ walk from the beach, which made it incredibly easy to go back and forth throughout the day. It’s also literally about a 20-second walk to 5th Avenue, where there are loads of restaurants, bars, and shops. Despite being so close to everything, the hotel itself is peaceful and quiet, and you don’t hear any of the noise from the main strip.

One of the best parts of the stay was the staff. Every single member of the team was amazing, super friendly, welcoming, and always happy to help with anything we needed. We did have a small issue with our bed when we first arrived, but the staff handled it incredibly quickly and moved us to another room without any hassle at all. Their service really made the stay even better.

The hotel also provides beach towels, which you can take with you when heading to the beach, a really nice and convenient touch. The rooms are cleaned daily and kept very tidy, and the air conditioning works perfectly, which is a huge bonus in the heat.

Overall, this hotel offers a great combination of location, comfort, and excellent service. I would definitely stay here again and wouldn’t hesitate to recommend it to others visiting the area.

2026-03-17 • via Nuitee
A
Arianna Cecchinato • couple • it
10
Ottimo hotel a Playa
Pros:

Ottimo hotel per posizione, pulizia, cortesia e disponibilità dello staff.

2026-03-17 • via Nuitee
L
Luis Carlos • solo_traveller • us
10
2026-03-17 • via Nuitee
D
Daniel Alejandro • family_with_children • es
10
2026-03-16 • via Nuitee
B
Bart Geert Auke • solo_traveller • nl
9
2026-03-16 • via Nuitee
G
Glen • solo_traveller • ca
1
Pros:

Unable to gain access or get a refund

2026-03-16 • via Nuitee
S
Silvia L • family_with_children • at
7
Sehr nett
Pros:

Hotel ist grundsätzlich sehr schön und sauber. Lage ist gut. Besonders die Rezeptionistin war sehr freundlich

Cons:

Pool könnte sauberer sein. Es gibt nur 3 Liegen am Pool

2026-03-15 • via Nuitee
M
Marcia del valle • family_with_children • ar
10
Excelente
2026-03-13 • via Nuitee
A
ANA KAREN • family_with_children • mx
10
Pros:

La amabilidad de todos, el servicio muy bueno, sin duda regresaría

Cons:

El desayuno que ofrecen es muy rico, pero como sugerencia podrían agregarle un poco mas de variedad

2026-03-12 • via Nuitee
K
klaus peter • family_with_children • de
3
Pros:

Zentral

Cons:

Lärm, zu wenig Liegen

2026-03-12 • via Nuitee
E
Erika • couple • it
8
2026-03-12 • via Nuitee
C
Christelle • family_with_children • fr
8
Séjour agréable.
Pros:

Proche du centre et tous commerces.
Une des réceptionnistes parle français et c est un véritable point lorsque l on ne parle pas espagnol .
Hôtel propre
Serviette de plage à disposition.

Cons:

Le petit déjeuner est correcte mais pourrais être amélioré car le choix reste limité.
Proposer des viennoiseries mexicaines serait sympa ainsi qu un jus d orange et du pain ou brioche .

2026-03-11 • via Nuitee