Best Western Galleria Inn & Suites

Hotels
•
Best Western
7.8 (493 reviews)
6229 Richmond , Houston , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Cons:
Broken elevator
Poor breakfast
Cleanliness issues

Categories

Cleanliness
7.05
Several reviews mentioned issues with cleanliness and moldy smells.
Service
9.05
Staff were described as friendly and helpful throughout multiple reviews.
Location
9.05
Location was favorable with easy access to Galería and other attractions.
Room Quality
8.05
Mixed sentiments; some rooms were comfortable while others had issues like odors.
Amenities
7.05
Amenities were limited with issues like a broken elevator and poor breakfast options.
Value for Money
7.55
Price did not match the experience; cited problems with noise and facilities.
Food and Beverage
7.05
Breakfast quality received negative mentions across reviews.
Overall Experience
7.55
Overall experience was mixed; some enjoyed their stay while others were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 15:26

Property Description

Convenient Location
Situated just 0.8 miles from Highway 59 and 2.2 miles from the Galleria, Best Western Galleria Inn & Suites offers easy access to major attractions.

Comfortable Accommodations
Each room includes free Wi-Fi, cable TV, a microwave, and a refrigerator. Perfect for both leisure and business travelers, rooms are furnished with a work desk for your convenience.

Amenities Galore
Start your day right with a made-to-order breakfast, unwind in the outdoor pool, or stay active in the fitness center. With a 24-hour front desk, guest laundry facilities, and a business center, we've got you covered.

Ready to experience comfort and convenience at Best Western Galleria Inn & Suites? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HOU

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7.8
Based on 493 reviews
Cleanliness: 7.05
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.05
Value for Money: 7.55
Food and Beverage: 7.05
Overall Experience: 7.55
L
Levy Korbman • couple • mx
1
:(
Pros:

Nothing

Cons:

The rooms are disgusting

2026-05-30 • via Nuitee
J
jimmie • couple • us
6
2026-05-27 • via Nuitee
9
951chrisw • Business • Saint Paul, Minnesota
2
Absolutely Miserable Dump
Pros:

How does this hotel have 3.9 stars? What a dump. My sheets, and the curtains, have holes in them. The air conditioner is super loud. The fire alarm has woken me up in the middle of the night every single night. My room smells like mold. There are people fighting in the parking lot all night. The breakfast room is full of angry people because there are no plates, no silverware, the waffle machine is broken, and there is no milk for cereal.

I travel all the time for business. This is the worst hotel I have stayed at in years. The level of incompetence is almost impossible to describe. Do not stay here. Not for any amount of money.

2026-05-24 • via Tripadvisor
L
Li • couple • us
10
2026-05-21 • via Nuitee
G
Gilbert • couple • us
3
Would never stay here again.
Pros:

The mattresses were stiff as a board. Was not comfortable at all. I suspected a hidden camera in the bathroom but not certain. Covered it up with paper. Would never stay here again.
Ice machines not working.

Cons:

Bed discomfort. We had to fix the toilet. would not refill with water. Ice machines not working. Suspected bed bugs.

2026-05-18 • via Nuitee
R
Rosa • couple • us
10
Great value for the money
Pros:

Clean

Cons:

Location

2026-05-18 • via Nuitee
L
Linda • solo_traveller • us
8
Pros:

Mattress squeaked.... other than that was great place to stay

Cons:

See above

2026-05-14 • via Nuitee
M
Marcelo • solo_traveller • br
1
Neves again
Pros:

Mr. Leon. Very kind

Cons:

Leak in the toilet flush
Musty smell in the bedroom
Water dispenser without water

2026-05-13 • via Nuitee
D
Daryna • family_with_children • us
4
Pros:

Pool and location

Cons:

An electronic clock with an alarm that cannot be turned off. Early in the morning, on the last day of our stay, the fire alarm went off and scared my children. No one reported what happened and did not bring any apologies for the inconvenience. During check-in, a woman at the reception desk asked me for a credit card from which $100 was debited. No receipt and explanations were provided

2026-05-12 • via Nuitee
A
ALEXANDRE • extended_group • br
6
Cons:

Café da manhã fraco e sem qualidade

2026-05-12 • via Nuitee
V
Vivian • solo_traveller • ng
7
Nice place to stay. Very nice and helpful staff.
2026-05-11 • via Nuitee
B
Belinda • family_with_children • us
9
A good, solid, decent, safe, reasonably priced hotel.
Cons:

The breakfast. No croissants or decent bagel selections.

2026-05-09 • via Nuitee
A
Antonio • couple • it
7
2026-05-02 • via Nuitee
K
Kip • solo_traveller • us
3
Pros:

We like the waffle machine

Cons:

The carpet need to be changed. Noisy environment, the fire alarm went off twice and I couldn't sleep. People making noises bery late at night

2026-04-24 • via Nuitee
J
Jorja • couple • us
10
2026-04-20 • via Nuitee
W
WILLIAM • solo_traveller • us
9
2026-04-17 • via Nuitee
R
Rodriguez • couple • us
8
good
Pros:

Good location, clean room, good breakfast

Cons:

Towels were not changed, and the room was not cleaned

2026-04-15 • via Nuitee
I
Isa • family_with_children • tr
8
2026-04-08 • via Nuitee
P
Pineiro • couple • us
8
Bien
Pros:

El alojamiento está bueno y el precio muy bien . Cerca de todo .

Cons:

El desayuno no es muy bueno y ya a las 9 :10 empiezan a recoger las cosas cuando dicen que el desayuno es hasta las 10 no me gustó que las 9:10 empezaran a recoger todo iban personas a las 9:30 y ya no había nada para desayunar creo que es una falta de respeto .

2026-04-04 • via Nuitee
S
Shervondria • family_with_children • us
6
2026-03-22 • via Nuitee