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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Business center
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Heating
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Dry cleaning
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Non-smoking throughout
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Accessible parking
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Shared lounge/TV area
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Minimarket on site
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Wheelchair accessible
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Allergy-free room
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Snack bar
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Electric vehicle charging station
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Vending machine - drinks
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Toilet with grab rails
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Vending machine - snacks
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Free Bikes and Fitness Centre
SpringHill Suites Charlotte at Carowinds offers free bikes for guests to explore the area and stay active during their stay. The fitness centre is perfect for those looking to maintain their workout routine while enjoying their time at the hotel.
Buffet Breakfast and Business Centre
Guests can start their day right with a delicious buffet or American breakfast at the hotel. Additionally, the business centre is available for those who need to attend to work matters during their stay.
Convenient Location and Helpful Staff
Located just 3 km from Carowinds Amusement Park, SpringHill Suites Charlotte at Carowinds provides easy access to popular attractions. The staff is always ready to assist guests with information and tips to make their visit memorable.
Book your stay at SpringHill Suites Charlotte at Carowinds for a comfortable and enjoyable experience.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Location immaculate clean
Nothing
Location
Cost
Never walked to an amusement park before. Very cool experience
The location was extremely convenient to Carowinds, which was the main reason we chose this hotel. Unfortunately, our experience purchasing Carowinds tickets directly from the hotel was very disappointing.
We purchased our tickets in the hotel lobby and were never informed of any important entry requirements, including the need to have identification with us. Since we were staying so close, we walked over to the park without our IDs, only to get all the way to the entrance and be turned away. We then had to walk all the way back to the hotel to get them.
What made the situation worse was the response when we returned and tried to explain what had happened. Rather than being helpful or understanding, the staff member was rude and dismissive.
If a hotel is going to sell Carowinds tickets directly to its guests, especially when its proximity to the park is such a major selling point, it would be helpful for staff to communicate important entry requirements at the time of purchase. The location was great, but the lack of communication and poor customer service made what should have been a convenient experience incredibly frustrating.
Unfortunately, our entire stay was an extremely disappointing experience.
Breakfast was one of the worst parts. We arrived at 8:45 a.m. and were told breakfast was available until 9:30 a.m., yet it already felt as though food was being rationed. There was no milk, and when my son asked for cereal, he was told he could not have any—even after saying he was perfectly happy eating it dry. Guests were also told they could only have one waffle because there supposedly was not enough for anyone to have more than one. Instead of a complimentary breakfast, it felt like we were being given scraps and monitored over how much food we were allowed to take.
The problems extended well beyond breakfast. The staff were rude and unhelpful, and when we tried calling the front desk for assistance, we were repeatedly placed on hold. To make matters worse, there was no hot water in our shower.
When you pay for a hotel stay, basic expectations include courteous service, hot water, the ability to reach the front desk, and access to the advertised breakfast during the stated breakfast hours. Unfortunately, our experience failed to meet even those basic expectations.
Overall, this was a terrible stay and certainly not the level of hospitality or service we expected.
I chose the timing and location due to Carowinds being closed. That provided the perfect solace. No kids running around and most of the hotel was empty.
Pillows are terrible, they are essentially hollow which makes for a terrible sleep
It was nice
Wish the pool was bigger
The location to the theme park and it was very clean and nice staff
Beds are uncomfortable
Very nice place.
I had to wait in the line for the theme park to open before I got to the hotel
Were not advised of breakfast hours at check in so we went down at 9:25 and lights over the food went out on us while getting food.
Location
Dirty
Excellent quality! It was convenient to the shopping outlets, restaurants and other entertainment.
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