Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Superb breakfast
Cons:
Cleanliness issues
Room quality complaints
Value for money concerns

Categories

Cleanliness
7.36
Several mentions of lack of cleanliness and maintenance issues in rooms.
Service
10
Consistently praised for friendly and helpful staff.
Location
9.83
Noted for being in a quiet location close to the center.
Room Quality
6.87
Room quality received mixed feedback, with some stating inadequacy.
Amenities
9.32
Amenities like the breakfast and spa received positive remarks.
Value for Money
7.85
Some complaints about high prices not aligning with the quality.
Food and Beverage
9.81
Breakfast highlighted as excellent and well-received.
Overall Experience
9.36
General experience was positive despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:25

Property Description

Luxurious Accommodation with Classic Style
Experience the charm of a Norman façade and English classic style at Grand Hotel Normandy. Just minutes away from Market Square and the Belfry of Bruges, our hotel offers modern rooms with free WiFi, LED TVs, and elegant décor.

Relaxation and Wellness Amenities
Indulge in our indoor swimming pool and fitness area to unwind after a day of exploring Bruges. Enjoy a continental breakfast with a variety of dishes and unwind at the bar with local Belgian beers, especially by the fireplace in winter.

Convenient Location and Nearby Attractions
Located near popular squares, restaurants, and bars, our hotel offers easy access to Bruges Railway Station and top attractions like the Chocolate Museum. Book your stay at Grand Hotel Normandy for a memorable experience in Bruges.

Important information:

Children over the age of 3 can only be accommodated in the Family Room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BRU

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for € 15 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs EUR 25 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 8625 reviews
Cleanliness: 7.36
Service: 10
Location: 9.83
Room Quality: 6.87
Amenities: 9.32
Value for Money: 7.85
Food and Beverage: 9.81
Overall Experience: 9.36
A
amélie couple fr
9
Très bon séjour!
Pros:

Nous avons beaucoup aimé notre séjour au grand hôtel normandy. Le personnel est aimable et efficace. La chambre était confortable.
Nous avons bien profité de la belle piscine. Le buffet du petit déjeuner est varié, copieux et très bon.

Cons:

Il y avait une petite odeur d’eaux usées dans certaines parties communes (couloirs) mais heureusement ni dans la chambre ni dans la salle de petit dej.

2026-03-07 via Nuitee
R
Romane couple be
6
Décevant au vue des photos annoncées. Piscine froide
Pros:

L’emplacement, petit déjeuner correcte

Cons:

La piscine était froide ou très peu chauffée.
Nous n’avons pas eu le surclassement prévu avec booking, chambre pas nickel au niveau de la propreté. Fenêtre qui donne sur un parking, chambre dans un couloir avec du passage.

2026-03-07 via Nuitee
O
Olivier couple be
8
2026-03-07 via Nuitee
J
Juliette solo_traveller fr
8
2026-03-07 via Nuitee
O
Olufolakemi family_with_children gb
7
Pros:

The staff were helpful and polite.
Nice central to the centre of the town

Cons:

The 2nd floor we stayed on smelt of sewage
The room was very small, in the eaves. Could not stand upright in half of the bathroom and about a third of the room

2026-03-07 via Nuitee
L
Lucia couple it
9
2026-03-06 via Nuitee
K
Katie couple gb
8
Fab stay for a weekend trip to Bruges!
Pros:

Couldn’t fault the hotel, it was in a great location, clean, welcoming, friendly staff and a lovely breakfast selection.

Cons:

The pool was a bit chilly despite being advertised as heated

2026-03-06 via Nuitee
I
IOANNIS couple gr
7
dignified
Pros:

the staff was helpful and smiling. The welcome chocolates and the farewell cookies

Cons:

The pool had cold water for the season (winter). You couldn't take a bath. The heating in the room didn't work, so luckily they changed our room.

2026-03-06 via Nuitee
S
Sylvie family_with_children fr
10
2026-03-06 via Nuitee
Z
Zachary couple gb
9
2026-03-06 via Nuitee
R
Rocha de Olivera family_with_children pt
10
Pros:

O cafe da e a piscina semi aquecida.

Cons:

O quarto é um pouco pequeno.

2026-03-05 via Nuitee
A
ATR72 family_with_children fr
10
Un hôtel à taille humaine , décoration de qualité
Pros:

L accueil,la prise en compte de nos préférences pour le choix de la chambre,le petit déjeuner complet et la piscine

Cons:

Insonorisation des chambres à améliorer

2026-03-05 via Nuitee
S
sylvain family_with_children fr
10
2026-03-05 via Nuitee
I
Isabelle family_with_children fr
9
2026-03-04 via Nuitee
V
Virginie family_with_children be
9
Pros:

Tout était nikel

Cons:

L accueil avait du mal a parler français.

2026-03-04 via Nuitee
D
DOMINIQUE couple fr
10
Excellent and the crew is very nice 👍
2026-03-04 via Nuitee
P
Pascal family_with_children de
9
Pros:

Gutes Frühstück, Parkmöglichkeit, Lage.

Cons:

Etwas hellhörig.

2026-03-03 via Nuitee
J
John&Nel family_with_children nl
8
Pros:

Wij vonden het erg warm in het hotel en de kamer. De airco was dan weer ijskoud. Gelukkig konden de ramen heerlijk open en de kamer was aan de achterzijde dus rustig. De badkamer mocht wel iets groter. Het ontbijt was super.

2026-03-03 via Nuitee
N
Noémie couple fr
10
2026-03-03 via Nuitee
J
Johan couple be
9
2026-03-03 via Nuitee