Comfort Inn & Suites West Chester - North Cincinnati

Hotels
•
Comfort
7.9 (167 reviews)
5944 West Chester Road , West Chester , US
+1 513-795-0061

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient/great location (close to attractions)
Friendly and helpful staff
Good, well-stocked breakfast
Clean rooms reported by multiple guests
Comfortable beds and pillows (multiple mentions)
Affordable for some guests
Cons:
Musty/mold smell and mold reported in some rooms
Thin walls / noise from lobby and other rooms
Check-in/communication problems for some guests
Maintenance issues: leaking AC, broken pool, unsecured WiFi
Room equipment problems: non-working bathroom outlets, cold shower or inconsistent water temperature
Uncomfortable mattress reported by at least one guest

Categories

Cleanliness
6.2
Multiple reviews mention musty/moldy smells, mold on curtains/walls, old carpet and some rooms not clean; other reviews note clean rooms, so overall mixed-to-below-average cleanliness.
Service
9
Staff repeatedly described as friendly and trying their best; a few communication/check-in issues noted but overall service sentiment is strongly positive.
Location
9
Location repeatedly praised (convenient, close to Kings Island); consistent positive mentions across reviews.
Room Quality
7
Rooms described as clean and comfortable by many, but issues reported including leaking AC, mildew, old carpet, uncomfortable mattress, and non-working bathroom outlets—mixed room quality.
Amenities
7.5
Breakfast service is strong, but amenities concerns include a broken pool with caution tape and unsecured WiFi; overall amenities are adequate but inconsistent.
Value for Money
7.8
Several guests found the hotel affordable and good value while at least one guest felt the price was not justified given cleanliness/amenity issues—slightly above-average perceived value with some complaints.
Food and Beverage
8.8
Breakfast is frequently called 'very good', well-stocked and varied; food and breakfast service are a consistent positive across reviews.
Overall Experience
7.9
Guest experiences vary from 'exceeded expectations' to 'pretty disappointing'; common positives are friendly staff, good location and breakfast, while negatives (cleanliness, noise, occasional maintenance issues) lower the overall impression to the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
Located just 20 minutes outside of downtown Cincinnati and Kings Island Amusement Park.

Fantastic Amenities
Enjoy the indoor pool, sauna, and spacious rooms with free Wi-Fi, microwave, refrigerator, and coffee maker.

Complimentary Offerings
Start your day with a continental breakfast, access the gym and nearby fitness club, and utilize the business center.

To experience comfort and convenience in West Chester, book your stay at Comfort Inn & Suites today!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CVG

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 167 reviews
Cleanliness: 6.2
Service: 9
Location: 9
Room Quality: 7
Amenities: 7.5
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 7.9
J
James • family_with_children • us
9
2026-10-17 • via Nuitee
S
Sabbagh • solo_traveller • us
10
2026-10-13 • via Nuitee
C
Christina • family_with_children • us
8
2026-08-22 • via Nuitee
C
Christie • family_with_children • us
7
For our stay it was convenient to where we were going but probably wouldn’t stay again.
Pros:

Location was great.

Cons:

The smell in the room was pretty strong when we first walked in. The curtains and wall had mold all over. We asked to see a different room and they did accommodate us. Smell wasn’t as strong and no mold that we could see. Carpet is very old too.

2026-08-22 • via Nuitee
J
James • solo_traveller • us
10
2026-08-18 • via Nuitee
J
Julia • extended_group • us
4
Pretty disappointing
Cons:

Requested a joint room two weeks prior to our stay. Was told they would put in the notes and no issues... then said upon arrival that wasn't available.
Took us 35mins to check in due to all the issues with the room.....
Then was told only rooms were available were opposite sides of the 3rd floor. When I explained that wasn't acceptable for us... a room was available 3 rooms down...
Communication is the key.....
The woman at the front desk was trying her best, but who ever she was communicating with on the phone many times was not very nice to her and refused to speak with us to help fix our situation
The AC unit leaked and saturated carpet

2026-08-17 • via Nuitee
M
Marcus • couple • us
3
2026-08-17 • via Nuitee
A
Amanda • couple • us
7
Pros:

It was close to Kings Island and the breakfast was good.

Cons:

The walls are thin and you can hear everything.

2026-08-17 • via Nuitee
J
Judy • couple • us
7
Pros:

It was clean, centrally located, and breakfast was very good

2026-08-14 • via Nuitee
J
Judy • couple • us
7
2026-08-14 • via Nuitee
D
Dennis • family_with_children • us
10
Exceeded expectations
Pros:

Everything was great. Nice facility, friendly staff, clean room.

Cons:

NA

2026-08-12 • via Nuitee
T
Tchernycheva • family_with_children • ca
6
It was ok.
Pros:

The room was nice and clean, and the staff were friendly. There was a great variety of breakfast options which was nice.

Cons:

I had requested a quieter room, but unfortunately our room was right near the lobby, so there was quite a bit of foot traffic and noise, especially early in the morning during breakfast. Something I’ll keep in mind for a future stay.

2026-08-09 • via Nuitee
D
Derrick • extended_group • us
10
Loved my short stay and rest.
2026-08-06 • via Nuitee
L
Lawrence • couple • us
10
Great stay
Pros:

Staff were friendly and facility is very clean. Location is great and modern.

Cons:

WiFi is not secured

2026-07-21 • via Nuitee
B
Brittany • couple • us
9
Nice experience
Pros:

Clean room, friendly staff, decent breakfast.

Cons:

Shower was not very warm

2026-07-20 • via Nuitee
A
Abukaff • solo_traveller • us
10
2026-07-17 • via Nuitee
G
George • couple • us
10
I’ve been there a few times the staff is great
Pros:

Was clean

Cons:

It was a great stay

2026-07-15 • via Nuitee
S
St • solo_traveller • us
8
Not worth the money
Pros:

The location

Cons:

It wasn't very clean and had a musty damp smell. The pool was broken with yellow caution tape around it. It wasn't worth 187.00 a night and that was a discount.

2026-07-12 • via Nuitee
C
Curtis • couple • us
10
2026-07-11 • via Nuitee
A
Alpesh • family_with_children • us
7
2026-07-06 • via Nuitee