Candlewood Suites-West Springfield by IHG

Hotels
•
Candlewood Suites
7.8 (323 reviews)
572 Riverdale Street , West Springfield , US
+1 413-739-1122

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful and friendly staff (many positive mentions)
Good value for money / worth the price
Full kitchens and useful in-room amenities
Pool and hot tub praised by multiple guests
Comfortable beds
Cons:
Cleanliness issues: pool water problems, carpet stains, smoke/tobacco charge reported
Rooms show wear and need upgrades (paint, carpet, scuffs)
Manager rudeness / serious service complaint
Gym equipment broken and maintenance issues
Keycard/door lock demagnetizing problems

Categories

Cleanliness
6.8
Mixed: many guests report clean rooms, but there are multiple complaints about carpet stains, pool water (green/unclear), tobacco/smoke charges and inconsistent cleanliness in public areas.
Service
9
Generally praised: numerous reviews call staff helpful and friendly; a few serious service issues (manager described as rude/disrespectful/racist, and conflicting information about requests) lower the unanimity but overall staff assistance and helpfulness is a strong point.
Location
7.5
Convenient for local attractions (Six Flags/Big E/MGM, IHOP next door) but some guests note the surrounding area feels sketchy; location is functionally good for sightseeing.
Room Quality
7.2
Rooms are functional and beds comfortable, many units show wear (chipped paint, scuffs, dated carpet) and some guests request upgrades/refreshes.
Amenities
8.6
Strong practical amenities for the price: full kitchens, Blackstone grill, appliance library, hot tub and pool are positives; negatives include gym equipment broken, occasional pool cleanliness issues and keycard/door lock problems.
Value for Money
8.5
Frequent comments that the property is good value or worth the money for the price point, despite some wear and minor service/maintenance issues.
Food and Beverage
7
Limited on-site F&B (no breakfast reported); guests used in-room kitchens or nearby IHOP; neutral-to-slightly-below-average due to lack of on-site options.
Overall Experience
7.8
Mixed but generally positive for budget travelers: helpful staff, good value, comfortable beds and useful kitchens offset by dated interiors, occasional cleanliness/maintenance problems and a notable severe complaint about a manager.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:14

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in the indoor pool and hot tub, or stream your favorite shows with free Wi-Fi in every room.

Home Away from Home
Enjoy the convenience of a kitchenette and separate living area in our beautifully decorated guest rooms.

Stay Active and Connected
Keep fit at the on-site fitness centre and grab snacks at the convenience shop. Explore nearby attractions like the Basketball Hall of Fame and Six Flags New England.

Book your stay at Candlewood Suites-West Springfield for a perfect blend of relaxation and adventure.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Guest Reviews

7.8
Based on 323 reviews
Cleanliness: 6.8
Service: 9
Location: 7.5
Room Quality: 7.2
Amenities: 8.6
Value for Money: 8.5
Food and Beverage: 7
Overall Experience: 7.8
H
Hernandez • solo_traveller • us
1
2026-10-26 • via Nuitee
L
Latoyya • couple • us
1
2026-10-26 • via Nuitee
H
Herlinda • couple • us
10
2026-10-16 • via Nuitee
M
Mariah • couple • us
1
The manager, Suzanne is rude, disrespectful and racist
Pros:

Nothing

Cons:

Everything

2026-10-16 • via Nuitee
S
Sameer • solo_traveller • gh
10
2026-09-14 • via Nuitee
W
Wendi • family_with_children • us
8
Definitely worth the money
Pros:

The staff was great and the hotel was clean. The pool and hot tub were amazing. We would definitely stay there again.

Cons:

The water pressure in the shower wasn’t great.

2026-09-10 • via Nuitee
V
Virgen • family_with_children • us
1
Cons:

After giving me back my 100 deposit 3 days later my credit card was charged for tobacco smell when I don’t even smoke tobacco I quit 5 years ago how do they charge me after giving me my deposit for leaving the room in good condition then wait 3 days to charge my card 200$ for smoke I was hit on by men the pool n hot tub was not clear it was foggy I will not be staying there again

2026-09-06 • via Nuitee
W
Wanda • couple • us
1
2026-09-06 • via Nuitee
B
Bienvenida • family_with_children • us
8
A bit pricey but good enough for a traveler.
Pros:

Comfortable and quiet. The facilities were moderately well taken care of apart from the gym.

Cons:

Some machines at the gym were broken, carpet in the halls a bit stained and unkept. The keycard to the hotel room was stingy to work with.

2026-08-25 • via Nuitee
P
POHUA HUANG • solo_traveller • tw
9
2026-08-24 • via Nuitee
L
Linda • family_with_children • us
5
Disappointed in the accommodations, staff great.
Pros:

No breakfast. Location okay

Cons:

It definitely needs an upgrade. The out side looked okay. The inside need carpet and paint, a general refresh.

2026-08-22 • via Nuitee
H
Herlinda • couple • us
10
2026-08-22 • via Nuitee
C
Colleen • family_with_children • us
8
Pros:

Room was very clean, staff was helpful throughout

Cons:

Pool needed to be vacuumed, but the kids didn't care and had a great time

2026-08-02 • via Nuitee
B
beckysaurus • Family • Boston, Massachusetts
6
Convenient for Six Flags/Big E/MGM with kitchen
Pros:

We were staying here to go to Six Flags. For this price point, the rooms are fine with full kitchens (full size fridge, two burner stove, dish/silverware setting for 4 people, cooking knives, mixing bowls, microwave, coffee pot, toaster, and a smallish saucepan and pot with lid. all sufficient for simple meals). There is also a Blackstone grill outside which we mostly used for cooking and an appliance library if you need a blender, fan, etc.. The seating had a recliner and a couple of chairs so with four people you are taking turns with the chairs. The beds are small (doubles) for two people but they were very comfortable. No issues at all with the beds. The rooms definitely show wear (chipped paint, scuffing, hasty repairs, etc.) but nothing was broken or not-functioning. The pool was an odd color (reflection from the paint choice maybe?) but the hot tub was hot and bubbly and the main pool refreshing but not quite big enough for a serious swim. There were some things that we had hoped for that were not available. I had asked in advance for adjacent or same floor rooms since we were two families with kids and that wasn't available. Similarly, we had asked for a 2 PM check out and it wasn't available either. We had received some conflicting information from the staff as well. The key cards were demagnetizing frequently, they need to upgrade the door locks. I did not see a safe in my room, which I kind of wanted since it is still West Springfield and there is a general feel of sketchiness in the area. There are a lot of contract workers and long term guests here. We didn't have any issues with any of the other guests and the few we talked to were nice. The wifi was strong - I was able to work outside at the table - but I don't think it worked in the pool area. There is an IHOP next door if you don't want to cook.

2026-07-27 • via Tripadvisor
L
Leslian • family_with_children • us
10
Cons:

The pool water was green

2026-07-24 • via Nuitee
R
RICHARD • solo_traveller • ve
10
Excellent
Pros:

Es muy buen lugar.

Cons:

Todo nos gustó.

2026-07-20 • via Nuitee
L
Lisa • couple • us
1
2026-07-13 • via Nuitee
A
Andraya • couple • us
10
Pros:

How nice everyone is

Cons:

Didn’t really have an comment

2026-07-07 • via Nuitee
S
Santiago • family_with_children • us
10
Excelente hotel
Pros:

Todo, super comodo, las habitaciones limpias, el personal super amable me encanto cuando vuelva para alla me hospedaré aqui mismo se los recomiendo al 10000

Cons:

Nada

2026-07-07 • via Nuitee
J
Javier • solo_traveller • us
10
2026-07-07 • via Nuitee