Candlewood Suites-West Springfield by IHG

Hotels
•
Candlewood Suites
8.3 (440 reviews)
572 Riverdale Street , West Springfield , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Cons:
Cleanliness issues
Lack of breakfast options

Categories

Cleanliness
7.55
Several reviews expressed concerns about cleanliness, including stained carpets and unpleasant odors.
Service
9.55
Overall sentiment was very positive regarding staff friendliness and helpfulness.
Location
9.05
Convenient location near shops and highways noted positively.
Room Quality
8.55
Rooms were noted as spacious and comfortable, but some had maintenance issues.
Amenities
8.05
A variety of amenities appreciated; however, some facilities were noted as needing improvements.
Value for Money
9.05
Good value for the price, although some reviews mentioned discrepancies in expectations.
Food and Beverage
5.55
Lack of breakfast options noted in multiple reviews, impacting the score significantly.
Overall Experience
9.05
Guests enjoyed their stay overall, despite some issues with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:15

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Unwind in the indoor pool and hot tub, or stream your favorite shows with free Wi-Fi in every room.

Home Away from Home
Enjoy the convenience of a kitchenette and separate living area in our beautifully decorated guest rooms.

Stay Active and Connected
Keep fit at the on-site fitness centre and grab snacks at the convenience shop. Explore nearby attractions like the Basketball Hall of Fame and Six Flags New England.

Book your stay at Candlewood Suites-West Springfield for a perfect blend of relaxation and adventure.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$25 per person per night when using an available cot.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 440 reviews
Cleanliness: 7.55
Service: 9.55
Location: 9.05
Room Quality: 8.55
Amenities: 8.05
Value for Money: 9.05
Food and Beverage: 5.55
Overall Experience: 9.05
T
Telfaire • family_with_children • us
7
2026-04-28 • via Nuitee
S
Stephanie • solo_traveller • us
7
Pros:

Almost everything

Cons:

No breakfast

2026-04-26 • via Nuitee
T
Torres • family_with_children • us
10
Place is a hidden gem.
Pros:

I like how nice and big the suites are. And how helpful the staff was i Brought my ps5 there and couldn't connect to the wifi so he gave me a number to call and I did and they connected my ps5 to the network was able to watch movies and shows all night there.

Cons:

The fact none of the TV cant connect to WiFi even though there smart tvs

2026-04-14 • via Nuitee
D
Desiree • family_with_children • us
5
2026-04-13 • via Nuitee
E
Elizabeth • family_with_children • us
10
Pros:

Friendly staff, location

Cons:

The room

2026-04-08 • via Nuitee
P
Pagan • family_with_children • us
1
2026-04-05 • via Nuitee
A
Andrew • solo_traveller • us
6
Pros:

My IHG points were not credited to my account for this stay . Why not??

2026-04-04 • via Nuitee
D
Daniel • couple • us
8
2026-03-25 • via Nuitee
7
716carolej • Solo travel • Corvallis, Oregon
2
never again
Pros:

the room was okay, but after paying the $100 deposit and being told it would be refunded after a couple of days, 1-1/2 weeks later still having to call to ask them to release the hold with inadequate response. the hold is scheduled to come off in a month, which is not what I was told when I paid it.

2026-03-24 • via Tripadvisor
K
Katherine • solo_traveller • us
10
2026-03-21 • via Nuitee
M
Melissa • extended_group • us
9
Would stay again
Pros:

Clean felt safe

2026-03-19 • via Nuitee
C
Casandra • couple • us
10
2026-03-14 • via Nuitee
H
Holli • couple • us
1
Cons:

I didn't stay as bookingdorcom didn't pay the property

2026-03-13 • via Nuitee
S
Smalls • family_with_children • us
9
It was nice front desk staff very polite
Pros:

Ok

Cons:

No maid service and had to remove our own trash
Maids were not friendly.

2026-03-12 • via Nuitee
L
Lizzie • couple • us
1
Cancel my reservation last minute
2026-03-09 • via Nuitee
B
Brown • family_with_children • us
9
2026-03-02 • via Nuitee
T
Torres • family_with_children • us
10
Definitely recommend this place.
Pros:

The suite was beautiful my son loved it and my room was nice sleep like a king. And that shower was amazing the water pressure was on point. Sadly no breakfast but there a Ihop literally 1 minute away. They also have a pool and hottub and we doordashed it was delivered right to our door didn't need to go down stairs. Definitely a hidden gem this place.

2026-03-01 • via Nuitee
C
Carmen • couple • us
10
2026-02-24 • via Nuitee
K
Karla • family_with_children • us
1
2026-02-23 • via Nuitee
B
Brown • family_with_children • us
8
Pros:

Staff was excellent!

Cons:

ISSUE WITH KEYS, NOT WORKING MULTIPLE TIMES

2026-02-10 • via Nuitee