Sheraton Istanbul Levent

Hotels
•
Sheraton
8.8 (869 reviews)
Buyukdere Caddesi No 3-4, 4 Levent, Kagithane , Istanbul , tr

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Clean hotel
Helpful staff
Great breakfast
Nice location
Good amenities
Cons:
Issues with room allocation
Deposit refund delays
Smoking room complaints

Categories

Cleanliness
8.76
Clean hotel as indicated in positive reviews.
Service
9.03
Mostly positive experiences mentioned regarding staff hospitality.
Location
8.97
Convenient location with nearby restaurants and shops.
Room Quality
8.72
General comfort and quality noted, but smoking concerns from a guest.
Amenities
8.75
Good amenities highlighted, with particular praise for the gym.
Value for Money
8.51
Issues related to deposit and financial procedures impacted perceived value.
Food and Beverage
8.86
Excellent breakfast and quality food reported by guests.
Overall Experience
8.83
Mixed experiences from some guests but overall positive stay noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:44

Property Description

Luxurious Accommodation

Experience stylish rooms with cable TV, spacious work desks, and modern interiors at Sheraton Istanbul Levent. Indulge in Eastern Mediterranean cuisine at Levantino Restaurant and unwind at the wellness centre with an indoor pool.

Relaxation and Wellness

Enjoy therapeutic massages, a fitness centre, and a sauna at the hotel's wellness centre. Rejuvenate your senses at Shine Spa and take advantage of special treatments exclusively available for individual room reservations.

Convenient Location

Located in Istanbul’s vibrant Levent district, Sheraton Istanbul Levent offers easy access to 4.Levent Metro Station and popular shopping destinations like Kanyon Shopping Mall. Explore the city's attractions or play golf at Istanbul Golf Club just minutes away.

Book your stay at Sheraton Istanbul Levent now for a luxurious and relaxing experience in the heart of Istanbul!

Important information:

Please note that up to 1 Mbit WiFi access is offered free of charge and 6 Mbit of daily WiFi access is offered with an extra fee.

Children under age of 6 are offered free breakfast while children over age of 6 are subjected to an extra fee for breakfast.

Please note that for bookings more than 9 rooms, different policies and additional supplements may apply.

Shuttle service time table:

08:00 AM Shuttle for Corporate guests: Maslak - Levent - Şişli.

11:15 AM Shuttle for Leisure guests: Kanyon - Özdilek - Zorlu Center - Şişli -Osmanbey - Taksim.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IST

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    People no matter the age stay for € 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 869 reviews
Cleanliness: 8.76
Service: 9.03
Location: 8.97
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.51
Food and Beverage: 8.86
Overall Experience: 8.83
Y
YESID • couple • co
9
Wonderful
Pros:

Room and breakfast.

Cons:

N.A

2026-02-25 • via Nuitee
C
Can • solo_traveller • tr
8
2026-02-22 • via Nuitee
Y
yasir • family_with_children • iq
7
Cons:

العزل غير جيد بالاضافه الى عدم توفر مواد الاستخدام لمره واحده مثل فرشاة اسنان او صابون سائل وشفرات حلاقه

2026-01-31 • via Nuitee
S
Shorouk • family_with_children • sy
9
2026-01-31 • via Nuitee
Y
Yurii • solo_traveller • ua
10
Pros:

Location in the center of Levent.

2026-01-30 • via Nuitee
S
Saltanat • couple • az
9
2026-01-22 • via Nuitee
A
Andreas • solo_traveller • de
8
War ok
2026-01-21 • via Nuitee
H
HAYA • extended_group • sa
10
فندق جدا مريح
Pros:

بصراحه فندق جميل جدا ونظيف وموقعه استراتيجي الموظفه اللي كانت بالاستقبال راقيه جدا ومتعاونه وناعمه في التعامل وقت الوصول كان الفجر وكنا تعبانين وخايفين ما ندخل الفندق والمفروض دخولنا الفندق الساعه ٣ العصر ما قصرت معنا قالت الغرف متاحه وبدخلكم الله يسعدها ويوفقها بصراحه من أرقى الفنادق في اسطنبول فندق شيراتون ايفنت من جميع النواحي الدخول والخروج والخدمه انصح به وبشده بصراحه يستاهل العوده مره اخرى وقريب من القطار والأسواق والمطاعم وكل شي يخطر في بالك

Cons:

كل شي كان فوق الممتاز وفوق المتوقع

2026-01-19 • via Nuitee
H
HERSSYE • solo_traveller • cd
9
Très bien
Pros:

Très bien

Cons:

Service d'interprétation des langues

2026-01-19 • via Nuitee
K
Kutlu • family_with_children • ch
10
2026-01-19 • via Nuitee
M
Meryem • family_with_children • nl
7
2026-01-19 • via Nuitee
M
Marcelo • couple • br
9
Boa estadia, hotel com ótimo café da manha.
Pros:

Otimo café da manha

Cons:

Localização

2026-01-19 • via Nuitee
D
Djasur • solo_traveller • uz
10
Советую добавить такие продукты как малоселеная лосось и форель
Pros:

Прекрасное месторасположение в финансовом центре Стамбула. Отзывчивые персонал решил сложившуюся проблему с ошибкой платежа карты VISA. Отличный просторный и чистый номер. Ванная комната и предоставленная банная косметика превзошли ожидания.

Cons:

Завтрак не особо разнообразен. Вкусный, но простой, мне кажется не соответствиут стандартам отеля пять звезд. Например нет рыбных продуктов таких как Лосось, Фарель. В основном молочные продукты, колбасы, яйца, хлебобулочные изделия, свежая зелень и сыры, но рыбы нет.

2026-01-19 • via Nuitee
N
Nicki • family_with_children • us
9
Pros:

Clean modern and a safe area with security.

2026-01-16 • via Nuitee
A
Alper • family_with_children • ch
10
2026-01-11 • via Nuitee
Ömer • family_with_children • de
9
2026-01-11 • via Nuitee
O
osama • couple • sa
1
2026-01-08 • via Nuitee
B
Baker • couple • kw
1
Disappointing check-in experiance
Pros:

The check-in experience and customer service is poor and does not meet a 5stars hotel

2026-01-01 • via Nuitee
7
733bakera • Friends getaway
2
Poor Hospitality and Rigid Handling at a Supposed Five-Star Hotel
Pros:

Our stay started with a very disappointing check-in experience. The room was fully prepaid, yet upon arrival we were unexpectedly asked to pay an additional EUR 100 security deposit, to be held until checkout. This was neither clearly communicated during booking nor reasonably explained at check-in. This is the first time we have encountered such a requirement at a five-star hotel.

To avoid any delay, we informed the staff that we had not yet exchanged currency and offered to provide the equivalent amount in our own currency, especially since this was only a refundable deposit. Despite this being a logical and harmless solution, the staff refused and insisted that we leave the hotel to exchange money elsewhere and then return.

The most disappointing part was the attitude and lack of flexibility. Instead of assisting guests who had just arrived, the situation was handled in a rigid and dismissive manner. When escalated, the manager offered no solution other than repeating, “It is the hotel policy,” which reflects poor guest handling rather than professional hospitality.

Policies should support service quality, not replace it. For a hotel operating under a luxury brand, this level of inflexibility, lack of empathy, and absence of service recovery is unacceptable. Unfortunately, this experience left a very negative first impression and does not align with the standards expected from a five-star hotel.

2025-12-30 • via Tripadvisor
2
208bakera • Friends getaway
2
Disappointing and Unprofessional Check-in Experience
Pros:

We had a very disappointing experience upon arrival at this hotel. The room was fully prepaid through Booking.com, yet during check-in we were unexpectedly asked to pay an additional EUR 100 security deposit to be held until checkout. This was not clearly communicated in advance, and it is the first time we have encountered such a requirement at a five-star hotel.
In an effort to proceed smoothly with the check-in, we explained that we had not yet exchanged currency and offered to provide the equivalent amount in our own currency, considering that this was only a temporary security deposit. Despite this being a reasonable request, the hotel staff refused outright and instructed us to leave the hotel premises, exchange money elsewhere, and return.
This approach demonstrated a lack of flexibility, empathy, and basic hospitality. Instead of assisting guests after a long journey, the situation was handled in a rigid and dismissive manner. When the issue was escalated, the manager’s only response was repeatedly stating, “It is the hotel policy,” without any attempt to provide an alternative solution or show understanding.
For a property positioned as a five-star hotel, this level of guest handling and service is highly disappointing. Policies should never be used as an excuse for poor hospitality. Unfortunately, this experience left a very negative first impression, and we expected far better service standards.

2025-12-30 • via Tripadvisor