Staybridge Suites Chicago O'Hare - Rosemont by IHG

Room 802… the shower door didn’t stay open… ever, so I had to hold it with my foot when showering.
The top of the bathroom faucet in room 802 falls right off if you lift up on it…. The television did not work in the one night I wanted to watch it for an hour and relax… and the friggen $20 extra to park a night. This place sucked and I was very disappointed in the lack of quality and maintenance.

Stay was pretty good
Rooms were very clean
Khan who works there has helped us find a perfect room after we reached hotel in the midnight because of flight cancellation

Very happy with our stay. Very clean all staff kind, courteous and looking to please. Special shoutout to breakfast and happy hour staff. Steven and Lanie

I had zero issues locating the (included) airport shuttle pickup and had enjoyed a wonderful ride with a 61yr old driver from Houston who regaled me with stories of life, his six sons, modern tech and modern romance. I wish we’d exchanged names! At the time, I was laughing so much, it slipped my mind. What a great introduction to this property.

I was likely still smiling when I approached the check-in desk. Early. It was just before noon. Check-in was at 3pm. I was fully prepared to leave my suitcases and have some coffee until check-in time. But that wasn’t in the cards. Two young ladies at the desk immediately looked up and smiled welcomingly. I had the good fortune to veer toward Lina.

As her counterpart attended another guest who’d approached right after me, Lina deftly managed to answer her colleague’s questions necessary to service the other customer, without missing either a conversational OR service beat with ME. I really wish I’d taped this. I’ve never seen anything like it. It was the kind of smooth professional proficiency one might expect from a superhuman. I can’t remember the specifics, but what I recall was her kindness to her coworker, that actually caused me involuntarily to comment out loud “oh my goodness - that’s so nice!”

But back to my early check in. Do you KNOW how Lina responded to my half-apologetic acknowledgement of my early arrival and wondering if they might have a room? Here’s what she said:
“Oh! No trouble at all. I see you right here. Your room’s been ready & waiting for you ma’am. In fact, you’ve been upgraded to one of our suites…”

Now here’s where Lina clinched the Cosmos Customer Service Trophy. She asked for the card I’d used to make the reservation. I gave it to her. She next told me she’d need me to insert it - or any card I preferred really - into the slot for incidentals. I selected the card I wished to use, (which was not the original reservation card) and we completed the transaction, with her wishing me a safe flight the next day and reminding me to reserve the shuttle when I decided what time I wished to leave.

It wasn’t until I got to my jaw-dropping, bi-level, room-with-a-view suite, that I even realized that the original card had been DECLINED due to a fraud alert (I’d booked travel in a few locations earlier in the day). Lina’s incredible friendliness, professionalism, and discretion hadn’t skipped a beat, protecting me from unnecessary embarrassment and elevating my experience in the most memorable of ways.

I HAD to go back later to learn her name, how to ensure she got recognition for a job well done, and received feedback on how an unexpected upgrade, can mean so much more to a random stranger recovering from job lay-off, new home disasters and passing of a parent in the preceding months, while looking forward to a little decompression time before embarking on an exciting new professional role.

I am putting Holiday Inn/Staybridge Suites on notice: watch your back. If I EVER get the opportunity to hire this young lady, I’m stealing her!! Kudos to this location, on exemplary customer service all around.

My family and I went to an event in Rosemont. We parked in a neighboring parking lot. When exiting, we got ourselves into a predicament where we ended up in this hotel’s parking lot and couldn’t exit properly. Anna at the front desk was able to address the situation very professionally.

fire alarm broke and kept beeping annoyingly for half hour

Khan very kind. did everything quickly. The hotel is clean. I recommend it.

Khan was the best! The service was incredible

Mostly good

Khan was extremely hospitable at the front desk, i came in from a late flight and didn’t want to drive an hour home. Room was extremely clean, beds comfortable, and breakfast was delicious

I had a wonderful stay at this hotel. The location was excellent, with easy access to restaurants, shops, and local attractions. The atmosphere was welcoming, relaxing, and perfect for a comfortable getaway.

The room was clean, spacious, and well-maintained, providing everything needed for a pleasant stay. The value for the price was outstanding, and the cleanliness throughout the property was impressive. Despite being in a convenient area, the noise level was minimal, allowing for a peaceful night’s sleep.

The staff provided exceptional service, always friendly, professional, and willing to help. The amenities were excellent and added to the overall experience. I would highly recommend this hotel to anyone looking for comfort, quality, and great hospitality.

When we arrived Helen and Khan were very welcoming! They made us feel comfortable and helped us in any way to make our experience better each day. They helped a lot with giving us recommendations and had great conversations with us.

I had an amazing stay at this hotel from start to finish. The room was absolutely beautiful — very clean, comfortable, spacious, and honestly one of the nicest hotel rooms I’ve stayed in. Everything felt well maintained and relaxing, which made the trip even better.

What really stood out most during my stay was the incredible management team. It’s clear they take great pride in running the hotel and making sure guests have a top-tier experience. Every part of the stay felt organized, professional, and thoughtfully managed, creating such a welcoming and comfortable atmosphere throughout the property.

Todd VanWinkle was also wonderful and provided excellent service during our stay. He was friendly, attentive, and made us feel genuinely welcomed from the moment we arrived.

Overall, the entire hotel experience exceeded expectations. Between the amazing room, exceptional management, excellent customer service, and great atmosphere, I would absolutely stay here again and highly recommend it to anyone looking for a great hotel experience.