Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Comfortable beds
Friendly staff
Beautiful views
Cons:
Cleanliness issues
Old facilities
Poor value for money

Categories

Cleanliness
8.1
Several reviews mentioned mold and unclean sheets, indicating poor cleanliness standards.
Service
9.6
Positive mentions of friendly and helpful staff across several reviews.
Location
9.1
Many highlighted the beautiful lake views and peaceful surroundings.
Room Quality
8.6
General comfort was noted; however, issues like old mattresses were mentioned affecting overall quality.
Amenities
8.1
Pool condition mentioned as outdated, impacting amenities rating.
Value for Money
7.6
Comments about the hotel's age and perceived dirtiness suggest poor value for the price.
Food and Beverage
9.1
Dinner experience was reported as decent, and breakfast was okay.
Overall Experience
8.6
Mixed experiences; overall enjoyment noted despite several significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:57

Property Description

Luxurious Lakeside Retreat

Scenic Beauty and Relaxation: Nestled on 6 acres by Lake Rotoiti, enjoy stunning views and relaxation in our outdoor pool, hot tubs, and sauna.

Gourmet Dining and Wine: Indulge in Modern New Zealand cuisine at The Grill Restaurant, complemented by a wide selection of local wines in our cozy bar.

Adventure and Excursions: Explore the area with our bike rentals, fishing charters, and trips to Manapouri Hot Pools. Free airport transfers make travel seamless.

Experience the perfect blend of luxury and adventure at VR Rotorua Lake Resort. Book now for an unforgettable getaway.

Important information:



All requests for late arrival (outside of opening hours) are subject to confirmation by the property. Please inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that free transfers are available to and from Rotorua International Airport. Please inform VR Rotorua Lake Resort in advance if you want to use this service.

Please note that only booked number of guests are allowed to stay with us. All requests for late arrivals (outside of opening hours) are subject to confirmation by the property. You are requested to inform the hotel in advance. Contact details can be found on the booking confirmation.

Please note that free transfers are available to and from Rotorua International Airport. Please let the hotel know in advance if you want to use this service.

The property requires an NZD 250 credit card pre-authorization or cash deposit upon check in to cover any incidental charges. You must show a valid photo ID and credit card upon check in. Please be aware that full payment for your stay will be required upon your arrival. For further information contact the property using the contact details found on the booking confirmation.

Please note that there is a 3.15% surcharge applicable on all payments made through Credit Cards and PayWave.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for NZD 25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3821 reviews
Cleanliness: 8.1
Service: 9.6
Location: 9.1
Room Quality: 8.6
Amenities: 8.1
Value for Money: 7.6
Food and Beverage: 9.1
Overall Experience: 8.6
J
Jessica • solo_traveller • gb
9
Pros:

Friendly staff, comfy and clean rooms.

Cons:

The restaurant seemed quite formal, some bar snack / smaller food options would have been great.

2026-05-23 • via Nuitee
I
Ingrid • solo_traveller • nz
10
2026-05-20 • via Nuitee
P
Pamela • solo_traveller • au
9
Pros:

The Manager on Reception was extremely helpful when I told him I'm allergic to sulphur. I very much appreciated his care as I hadn't been aware of Rotorua's sulphur smell. The hotel is 16k from the centre and fortunately there is no sulphur smell.

2026-05-20 • via Nuitee
G
Glenn and Lorna • couple • nz
8
lovely stay, very peaceful, clean and quiet
Pros:

Loved the room and the view

Cons:

nothing

2026-05-17 • via Nuitee
R
Ruiha • solo_traveller • nz
7
2026-05-17 • via Nuitee
J
Jenny • solo_traveller • nz
9
Pros:

The history of the place was great.

2026-05-16 • via Nuitee
A
Anand • family_with_children • au
1
2026-05-15 • via Nuitee
J
Jay • couple • nz
3
2026-05-15 • via Nuitee
B
Bhattarai • solo_traveller • nz
8
Pros:

Hospitality,staff and the location

2026-05-15 • via Nuitee
G
Gillies • solo_traveller • nz
5
Average
Pros:

Nice layout and tidy.

Cons:

Hot water was lukewarm warm which made the bath unemployable. Power went out in the morning with no apology from the hotel staff. Couldn’t have a shower because of it due to no water pressure with no power.

2026-05-15 • via Nuitee
N
NZtallguy • couple • nz
8
The staff are amazing :)
Pros:

Lovely, but tired room. Great view. Excellent bed!

Cons:

The room needed some love, especially the bathroom - but it wasn'nt anything bad. It was clean and functional

2026-05-14 • via Nuitee
C
Christophe • solo_traveller • fr
9
2026-05-14 • via Nuitee
E
Eli • family_with_children • nz
6
Our stay was nice but for the amount i paid, was expecting better quality. The duty manager was Nick was amazing and mad
Pros:

Location

Cons:

Old and needs repairs/renovation in alot of areas.
Garden and outdoor areas were overgrown and needs new paint at least.
Bar/restaurant: breakfast food was cold and average.
Not clean enough.
Not enough staff.

2026-05-14 • via Nuitee
D
Debra • family_with_children • nz
10
Relaxing and refreshing
Pros:

Plentiful and yummy

Cons:

Leaving

2026-05-14 • via Nuitee
I
Ingrid • solo_traveller • nz
10
Beautiful
Pros:

Everything was excellent; managers Nick and Vibha went above and beyond to make our stay unforgettable.

Cons:

Everything

2026-05-13 • via Nuitee
D
Dixie • solo_traveller • nz
8
Excellent, relaxing as usual. Staff are wonderful.
Pros:

Clean and spacious

2026-05-11 • via Nuitee
C
Claire • solo_traveller • nz
10
2026-05-10 • via Nuitee
J
Juffin • family_with_children • nz
8
2026-05-07 • via Nuitee
L
lina • solo_traveller • nz
5
2026-05-06 • via Nuitee
C
cityboy_nz • Couples • Springfield, Missouri
2
Don’t do it
Pros:

Calling this a resort is funny, it’s the furthest from that to be honest. This is a shabby, run down disgrace of a hotel.
Check in was a breeze as I’d prepaid. Whole place stinks and not of the normal Rotorua smell. Everywhere you walk is creaky and unlevel, the place is in disrepair. The room itself was premium ?? lol ok.
Bed itself was 2 beds pushed together. All power outlets were loose and not all working.
I made the mistake of prepaying breakfast to save a few bucks. Every hot item was open with no covers, there was a kid walking around sneezing facing the food, buffet attendant right there did nothing! Owners are tight wads only cooking the bare minimum bringing out 4 strips of bacon at a time when there are 4 people waiting. Other “hot” items are barely on, everything was lukewarm at best. Other items looked unappealing as well, watery juices, curdles looking yoghurts. Coffee was warm and watery. We only had toast. If I hadn’t overpaid on a non refundable rate I would have left early.

2026-05-04 • via Tripadvisor