Quality Inn & Suites Federal Way - Seattle

Hotels
•
Quality Inn
6.8 (447 reviews)
1400 South 348th Street , Federal Way , US
+1 253-835-4141

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location (near park, not far from Seattle)
Affordable / good value for budget travelers
Several staff praised as friendly and responsive
Complimentary breakfast (when available) and staff efforts to replenish it
Some rooms/upgrades and nice bedsheets reported
Cons:
Repeated cleanliness issues: mold, dirty carpets, hair, bugs/ants
Room quality problems: old/lumpy beds, worn or broken furniture, stuffy rooms
Inconsistent breakfast hours and limited hot options on weekdays
Service concerns including rude front-desk and a reported discriminatory action by management
Amenities problems reported (ants in whirlpool, elevators down) and noise from neighbors

Categories

Cleanliness
4
Multiple reviews report mold in the shower, dirty/grungy carpets, human hair left on the toilet, bugs in rooms and ants around the whirlpool — overall clearly below expectations.
Service
7
Mixed: several guests call staff friendly and responsive (handled noise, prepared more breakfast), but there are serious reports of rude front-desk attitude and an account of discriminatory behavior by the manager that lowers this score.
Location
9.5
Consistently noted as convenient (close to what guests needed, near a park, not far from Seattle). Location is one of the stronger positives in the reviews.
Room Quality
5.5
Frequent complaints about old, lumpy or sunken beds, slashed upholstery, stuffy rooms and some rooms with furniture falling apart; a few positive notes (upgraded larger room, good sheets) moderate the score.
Amenities
7.5
Amenities present (hot tub/whirlpool, free breakfast) and staff efforts reported to maintain them, but issues like ants in the whirlpool, elevators down and strict/unclear pool rules temper the rating.
Value for Money
8.5
Multiple guests cite convenience and affordability and call it a good budget option; perceived value remains high despite some quality/service problems.
Food and Beverage
5.6
Breakfast described as 'good' or standard by some, but others report early closures, limited hot options only on weekends and disappointment/missed service windows — overall slightly below average.
Overall Experience
6.8
Mixed overall: good location and value with several friendly staff interactions, but persistent cleanliness problems, some room quality issues and at least one severe discrimination/management incident meaning the overall stay experience is middling.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:15

Property Description

Convenient Location
The Quality Inn & Suites hotel is perfectly situated just off Interstate 5, making it a prime choice for travelers looking to explore Federal Way, WA and its surrounding attractions. With popular destinations like Wild Waves Theme Park and Pacific Rim Bonsai Collection within walking distance, guests can easily immerse themselves in the local culture.

Superior Amenities
This Federal Way hotel goes above and beyond to ensure a comfortable stay for guests. From the complimentary grab and go breakfast to the inviting indoor pool and fitness center, every detail is designed to enhance your experience. The free high-speed Internet access and business center cater to both leisure and business travelers alike.

Cozy Accommodations
Each guest room at the Quality Inn & Suites is thoughtfully equipped with essential amenities like coffee makers and hair dryers. For those seeking a touch of luxury, the spacious two-room suites with kitchenettes and whirlpool bathtubs offer a perfect retreat. Plus, the pet-friendly policy ensures that every member of the family is welcome.

Book your stay at Quality Inn & Suites for a memorable experience in Federal Way, WA!

Important information:

Guests must be 21 years old or older to check in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SEA

Location

Guest Reviews

6.8
Based on 447 reviews
Cleanliness: 4
Service: 7
Location: 9.5
Room Quality: 5.5
Amenities: 7.5
Value for Money: 8.5
Food and Beverage: 5.6
Overall Experience: 6.8
L
Lisa • couple • ca
4
Would not stay here again.
Pros:

Convenience & price affordability

Cons:

Room had a bad odour, carpets dirty and grungy, bed linen was clean, bathroom mirror and basin not clean and human hair left on toilet.

2026-10-28 • via Nuitee
E
Elizabeth • family_with_children • us
7
Cons:

The woman at the front desk who checked us in had an attitude and was being demeaning to a person of color whose first language was not English. There was mold in the shower.

2026-10-28 • via Nuitee
C
Christine • solo_traveller • us
10
NA
Pros:

NA

Cons:

NA0

2026-10-26 • via Nuitee
G
Goering JR • extended_group • us
5
Pros:

The staff was friendly, the breakfast was good.

Cons:

The beds were old, lumpy, sunken, and uncomfortable. The chairs upholstery was slashed.

2026-10-26 • via Nuitee
J
Jennifer • family_with_children • us
8
Standard hotel with free breakfast served its purpose with no issues.
Pros:

Convenient location for what we needed to do. Breakfast was standard free breakfast. There was a rush toward the end, and the staff worked to prepare more food for everyone. Son found a nice park to run in that was about a mile away.

2026-10-25 • via Nuitee
S
Seantaila • couple • us
6
OK, stay I guess
Pros:

Hot tub room

Cons:

Elevators were down there were ants around the whirlpool tub bed was uncomfortable at Best

2026-10-17 • via Nuitee
G
Gustavo • solo_traveller • us
10
2026-10-13 • via Nuitee
J
Joanne • couple • us
2
Pros:

The location

Cons:

The rooms were stuffy 🥹🥹🥹 i had congestion next day

2026-10-07 • via Nuitee
E
euijin • solo_traveller • us
8
Pros:

.

Cons:

..

2026-10-07 • via Nuitee
C
Chelsea • couple • ca
7
Fine except the breakfast
Cons:

They told us breakfast until 10 at check out but when we went at 940 it had actually closed at 9
Plus its only hot breakfast on weekend which we werent informed so just a bunch of carbs all the other days.

2026-09-19 • via Nuitee
J
Jaime • solo_traveller • us
8
2026-09-18 • via Nuitee
S
Siegmar • solo_traveller • de
10
Pros:

Sehr gute Lage.

Cons:

Zimmer war sehr hellhörig, da zum Nachbarzimmer eine abgeschlossene Tür war. Nebenan wurde laut gesprochen, so dass wir uns an den Gesprächen hätten beteiligen können.

2026-09-14 • via Nuitee
L
Latricia • solo_traveller • us
2
Pros:

Booking a relaxing time to spend with my fiance and me.

Cons:

Mr. Duhra the hotel manager was discriminating towards me and my fiance. Switching the dates to make their biases against us to look like booking.com mixed up the reservation start dates and check out dates to reflect their bad actions towards us. Which, our things was removed from the room we paid for upon our return back after 11:30am. My spray was used, my hair gel was used and when I asked where it was, the manager said it was thrown out, but I brought it the day before our check in, so that information was not valid nor correct. My bank paid the full price of $418 & some cents and Quality Inn abd Suites accepted it. They put us out our room and into another room, saying it was booked, but our check out was not until September 13, 2026, Sunday. I will never stay at that discriminating hotel again. I felt disrespected and disregarded. It was as if what I asked for dispute resolution to was overlooked. I want my money back. The room we was placed in on Saturday was dirty and they did not care. I hated this hotels disorganization, bias, and stigmatized ways they did and put us in.

2026-09-14 • via Nuitee
A
Ahmad • couple • us
4
2026-09-13 • via Nuitee
A
Abukhan • extended_group • us
10
2026-09-10 • via Nuitee
A
Abukhan • extended_group • us
10
2026-09-10 • via Nuitee
B
Bonnianne • solo_traveller • us
9
Pros:

The room was clean, I could keep it a comfortable 68 while I slep, and the shower pressure was perfect.
I was concerned with the info about no load talking in the hallways after a certain hour no food or drink in the pool area ect. It made me wonder what type of people stayed there so as, to have to tell , Verbally, have to tell their gust the rules of being a patron.

2026-09-10 • via Nuitee
P
Pendora • solo_traveller • us
10
2026-09-08 • via Nuitee
S
Shauna • couple • us
8
The bedsheets were divine, and we were upgraded to a larger room with the kitchen and a den the den
Pros:

Would have liked eggs and sure wish breakfast could be extended to 930 or 10 my wife was getting dressed and she didn’t realize the time and it was 910 and of course everything was locked up so she missed out and was sad

Cons:

The lamps on each side of the bed were way too bright they needed lightbulbs that had less wattage

2026-09-03 • via Nuitee
L
Lauren • extended_group • us
8
Great stay for a budget! Not too far from Seattle
Pros:

Staff was great! Super kind and accommodating

Cons:

Our upstairs neighbors were really loud :( staff immediately handled it but still made our stay a little less relaxing

2026-09-01 • via Nuitee