Homewood Suites by Hilton Southwind - Hacks Cross

I had reserved 2 suites for our church group of 12. We were in town for a 3 night conference. I reserved one room with our Hilton loyalty points and cash for the second. Upon arrival, the lady at the desk tells me that she was just given word that the a/c just broke in BOTH of our suites. I’m sorry….but I don’t believe this to be the truth. She then pretended to be troubled in what she could possibly do to accommodate us, clicking away on her computer. She then says, “I just don’t know…. I mean…. I have 4 single bed rooms…. But that’s it… and with your group, I don’t think that will work for you”. I say, “that’s fine…we will take them….” She immediately says, “oh no…that’s not right, I’m sorry, I only have 3 rooms.” I once again said, “that’s fine…. We will make it work”…. She responded with, “oh no…. No I don’t… I forgot I have to move another guest around. I don’t have room for you.” It was very obvious that she didn’t want us to stay there. When my husband called Hilton customer service…. They said that they could see that they over booked. I can only imagine that since I used my Hilton points, they gave our rooms to a cash paying customer instead. We were then directed to walk across the parking lot to the Hampton inn. I asked if they would give us enough rooms to accommodate our group size for the same amount of money. She said she didn’t know, that I would need to pay today and talk to a manger tomorrow. Horrible customer service. Today, after reading all of the other reviews about the horrendous conditions of the rooms in this hotel…. I believe this may have been the grace of God that we never saw the inside of one of these rooms.

Food was excellent and bed comfortable,no dish cloth, no paper towels,no soap.

Checked out within 2 hrs of being there, which I have NEVER done in my life. Dirty, smelled, looked nothing like the pictures on the website. No hot water in our room, and when I went to the front desk the ask about it, she told me to let it run for 10 minutes to get hot. What?? That’s more than a whole shower! The sofa bed was disgusting when my son pulled it out. Only plus was they gave me a full refund. Don’t waste your time or money. Go to Holiday Inn Express

really quite terrible. stayed with my family of 5 and my brother was going to sleep on the pull out couch bed but we discovered it was covered in stains. there was a hole in the wall, outlet and switch covers coming off the walls, furniture chipped, carpets fraying, door jambs cracking, wallpaper peeling. there were even stains on the walls of God knows what. hallways are 20-30° warmer than the rooms and smell like body odor and feces. water takes 10 minutes to heat up for showering.

Roaches and water bugs. Changed rooms once . After the 2nd bug sighting they said they were full and we left

Centrally located.

N/a

The convenience

Staff was friendly and attempted to be accommodating.

So we came here for my son’s basketball tournament and had just finished a 10-hour drive, arriving around 2 a.m. We were exhausted and ready to go to bed, only to open the door to a room that was disgusting and clearly unclean. It didn’t look like anyone had even attempted to clean it. The furniture was old, the sofa cushions were ripped, and there were roaches in the drawers absolutely deplorable conditions. Hilton should be ashamed to have their name associated with something like this. I wish I could give it zero stars.

DO NOT STAY HERE. This is not a family or a business hotel in any way. I would give negative stars if I could. The hotel is beyond worn out. The room they gave me, 118, was full of mold and has some chemical cleaner in it and the hallway and everyone was coughing. Front desk rolled their eyes when I requested another room and location, but said they had no more rooms. From the short time there, it looks like the hotel is used by low income, unhoused, or migrants, as a means of a long term housing, as very large groups of people were entering or exiting the rooms at a time, very late at night.

Everything was 10 minutes away

Entire staff was extremely polite and accommodating

Place is filthy. Don’t walk, run!
Carpets are fraying, seat covers are worn, stove burners are disgusting. Fixtures are coming off the walls, Majority of light bulbs don't work, grime along baseboards, I don’t believe anything has been wiped down or washed in years. Everything you touch is sticky. Ceiling fans covered in lint.
Hilton should be ashamed and embarrassed to list this as one of their hotels. Worst one I’ve ever stayed at in my 30+ years of travel.