Hôtel Charlemagne by Happyculture

Hotels
HappyCulture
8.2 (8771 reviews)
23 Cours Charlemagne , Lyon , fr

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly and helpful service
Convenient location
Good breakfast options
Cons:
Cleanliness issues
Room size not consistent
Amenities availability problems

Categories

Cleanliness
6.45
Multiple mentions of cleanliness issues, including dirty furniture and unkept bathrooms.
Service
9.45
Service is frequently highlighted as friendly and helpful with positive experiences noted.
Location
9.45
Convenient location with easy access to public transport, received positive remarks.
Room Quality
7.45
Mixed sentiments about room sizes and amenities, but noted to be spacious in some cases.
Amenities
7.45
Issues with availability of certain amenities like a pool table and heating problems reported.
Value for Money
8.45
Feedback suggests the hotel offers reasonable value but several guests found shortcomings.
Food and Beverage
8.45
Breakfast offerings viewed positively, though some issues about quality mentioned.
Overall Experience
8.45
General positive feedback, with some significant concerns brought up.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:42

Property Description

Central Location in Lyon:
Hôtel Charlemagne is conveniently situated in central Lyon, just a short stroll away from major transportation hubs, making it an ideal choice for travelers looking to explore the city with ease.

Comfortable Accommodation:
Experience a comfortable stay at Hôtel Charlemagne with air-conditioned rooms featuring modern amenities like satellite TV and en suite facilities. Upgrade to a room with a private balcony for a touch of luxury during your stay.

Dining and Entertainment Options:
Start your day with a delicious breakfast buffet and savor regional cuisine at La Bibliothèque restaurant. Unwind at Le Mélèze bar's outdoor terrace with a refreshing drink, creating memorable moments during your stay.

Ready to experience the charm of Lyon at Hôtel Charlemagne? Book your stay now and create unforgettable memories in the heart of the city.

Important information:

Please note that the supervised car park is located 492 feet from the hotel.

Please note that only the Superior Double/Twin Room can accommodate an extra bed. Extra bed must be requested in advance and is for a child aged 13 years and younger.

The library and restaurant are to be reserved beforehand.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LYS

Location

Guest Reviews

8.2
Based on 8771 reviews
Cleanliness: 6.45
Service: 9.45
Location: 9.45
Room Quality: 7.45
Amenities: 7.45
Value for Money: 8.45
Food and Beverage: 8.45
Overall Experience: 8.45
D
David couple gb
7
Disappointing
Pros:

Nice room and bathroom. Friendly and polite staff

Cons:

The building work that was happening that I was not aware of when I booked. Breakfast not very good.

2026-08-29 via Nuitee
F
Felisa extended_group es
6
Pros:

Pedimos habitación con 2 camas y pusieron 1

Cons:

El baño

2026-08-28 via Nuitee
A
Andrea solo_traveller it
3
Pros:

Parcheggio sotterraneo vicino all'hotel. Disponibilità di una camera tripla

Cons:

Penso che pubblicizzarlo come hotel a 4 stelle sia decisamente eccessivo. Nel complesso la struttura è tenuta abbastanza male, non è pulita (soprattutto le aree comuni, con presenza di cattivi odori nei corridoi e sulle scale/ascensore delle camere). In più, i lavori in corso nell'hotel rendono davvero poco piacevole il soggiorno in termini di accoglienza della struttura. La camera è abbastanza diversa da come appare nelle foto. In generale la qualità è bassa. Colazione tutto sommato nella norma, ma di certo non quello che ci si aspetta per un hotel a 4 stelle. Non penso che consiglierei questo hotel, ci sono sicuramente opzioni molto più valide

2026-08-28 via Nuitee
Μαρία solo_traveller gr
10
Pros:

Φωτεινό, άνετο και πολύ καθαρό δωμάτιο.
Το ξενοδοχείο βρίσκεται πολύ κοντά στη στάση του τραμ και του μετρό (2 στάσεις απ' το κέντρο).
Ικανοποιητικό πρωινό.

Cons:

Τις ημέρες που μείναμε στο ξενοδοχείο γίνονταν εργασίες ανακαίνισης.
Η αυλή του ξενοδοχείου δεν ήταν προσβάσιμη λόγω των εργασιών.
Θα μπορούσε να υπάρχει ένα μικρό ψυγείο στο δωμάτιο.

2026-08-28 via Nuitee
G
giancarlo jjanca solo_traveller it
10
Pros:

Tutto. Stanza bella grande e bellissima. Accoglienza ottima. Parcheggio al coperto vicino l'hotel pagato regolarmente sul sito prima di partire.

Cons:

Poca scelta a colazione e non mi è piaciuto che il water e la vasca fossero in due stanze diverse.Prezzo del parcheggio molto molto caro per 3 gg

2026-08-27 via Nuitee
S
Sebastian couple se
9
2026-08-27 via Nuitee
K
Kathrin extended_group de
8
Pros:

Die Lage ist hervorragend. Der Frühstückssaal befindet sich im Untergeschoss. Wir hatten zwei Zimmer im siebten Stock mit Blick auf die Kirche. Das waren sehr angenehme Zimmer. Die Zimmer waren geräumig und sauber. Der Flur ist tatsächlich in die Jahre gekommen und aktuell wird einiges im Haus renoviert. Das hat zumindest unseren Aufenthalt nicht gestört. Alles in allem haben wir uns für die zwei Nächte wohlgefühlt.

2026-08-26 via Nuitee
E
elena solo_traveller it
8
Cons:

L'hotel è bello e dotato di ogni comfort, ma è in ristrutturazione. Forse sarebbe meglio avvisare i clienti. Abbiamo avuto anche una perdita d'acqua in camera.

2026-08-26 via Nuitee
W
William solo_traveller us
8
2026-08-26 via Nuitee
B
Beartiz Guye solo_traveller ch
8
Pros:

Notre chambre située au 6°étage, ouverte par une grande baie vitrée qui nous offrait le spectacle d'un grand parque arboré surmonté d'une église.

Sans dire la litière de grand qualité. Repos garantie.

Cons:

Ils font de rénovations, cela ne dérange en rien le sejour, juste surprenant lorsque on arrive.

2026-08-26 via Nuitee
G
Gabriela solo_traveller ro
10
2026-08-26 via Nuitee
S
Sandra solo_traveller de
10
2026-08-26 via Nuitee
R
Rosa solo_traveller es
3
Pros:

Hotel bien ubicado, se accede fácilmente al centro caminando. Algunos miembros del personal son amables

Cons:

El hotel estaba en obras (áreas comunes, hall,...lleno de plásticos, polvo y ruido) y no fuimos advertidos previamente ni por la plataforma de booking ni por el hotel. Cuidado con la reserva en el parking que te ofrece el hotel. Reservamos dia y medio de parking y nos cobraron más a la salida del garaje por lo que tuvimos que reclamarlo. Habitacion doble superior mal iluminada, no muy limpia y envejecida, además no tiene nevera. Es inapropiado que un hotel de 4 estrellas no informe que están en obras en las zonas de acceso, ascensores, pasillos,.... gran decepción con la plataforma booking también por no informar ni contestar a mi reclamación

2026-08-25 via Nuitee
C
Claire extended_group fr
6
2026-08-25 via Nuitee
R
Renée solo_traveller es
7
Pros:

La atención al cliente. Muy amables y muy eficientes

Cons:

El hotel está en obras. Al reservar no había ninguna notificación de ello.

2026-08-25 via Nuitee
M
Maria solo_traveller es
8
2026-08-25 via Nuitee
D
Dominique solo_traveller fr
9
Cons:

Bruits nocturne sur la rue. Mauvaise isolation sonore de notre chambre.

2026-08-25 via Nuitee
J
JEAN YVES solo_traveller fr
9
Pros:

Hôtel bien situé au calme

Cons:

Rien

2026-08-25 via Nuitee
A
Amin couple gb
3
A 2 star hotel mascarading as a 4 star
Pros:

The room was ok but not very clean

Cons:

No room service. Some of the staff were unhelpful. In the morning as we were checking out I asked for ice, the receptionist lead me to the kitchen and showed me to were the ice was stored when I asked for a cup to scoop the ice she said they don’t have one so I had to scoop the ice with my hands! That ice will probably be used to serve drinks to other customers, deplorable service and sanitation conditions

2026-08-25 via Nuitee
M
M couple nl
7
Pros:

Ligging en prijs

Cons:

Iets verouderd interieur en daardoor wat smoezelige indruk

2026-08-24 via Nuitee