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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Pets allowed
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Massage services
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Kid meals
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Outdoor furniture
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Fruits
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Shallow end
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Happy hour
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Shopping on site
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Television in common areas
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Free wired internet
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Snack bar/deli
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Scuba diving on site
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Snorkeling on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Free pool cabanas
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Pool sun loungers
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Offsite parking discounted rates available
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Private beach nearby
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Exercise/lap pool
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Japanese garden
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Covered parking
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Fishing nearby
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Health or beauty spa nearby
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Swimming nearby
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Water sports equipment
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Beach club nearby (surcharge)
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Bicycle-friendly property
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Beach toys
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Tropical Retreat
Private Beach and Pool: Enjoy the sun and sand at our private beach area or take a refreshing dip in the swimming pool surrounded by lush gardens.
Cozy Cottages with Stunning Views: Our cottages feature tropical décor, thatched roofs, and balconies offering breathtaking sea views. Relax in comfort with amenities like air conditioning, kitchenettes, and safety boxes.
Relaxation and Adventure: Indulge in a rejuvenating spa treatment or sauna session, or embark on an exciting tour to the nearby Mayan Ruins for a memorable experience.
Experience paradise at Captain Morgan’s Retreat - book your stay now for an unforgettable getaway!
Please note that there is a 10% gratuity fee plus tax to be paid upon arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. No extra charges.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds. -
Parking
Free private parking is possible on site (reservation is needed).
Location
Guest Reviews
The location and the bed was comfortable
My experience at Captain Morgan's Retreat was extremely disappointing and, quite honestly, unacceptable for a place that markets itself as a major tourist destination.
I was told that due to the Easter weekend they were short staffed. I find that to be a very poor excuse. Holidays are peak season, not a surprise, and any well-managed hotel should be properly prepared.
The issue with my reservation started because I had reported the credit card I originally booked with as lost after I couldn’t find it. As a result, the card declined at check-in. That is understandable. However, I came fully prepared with another valid credit card to pay, which should have easily resolved the situation.
Instead, I was told my reservation had been canceled and that no rooms were available, even though the property appeared nearly empty. I then offered to pay with my other credit card, but that option was completely denied. I was told the only way I could stay was to pay in cash.
As someone with experience working at a Historic Hotels of America property, I found this extremely unprofessional and honestly humiliating. There was no logical reason to refuse a valid credit card.
To add to this, my family member who was also staying at the hotel offered to put the room on her credit card or even rebook the reservation under her name. She only made that offer because she needed cash at the time, and it would have been convenient for both of us. I had not even shared the full situation with her, yet her offer was still refused. Again, cash only was demanded.
On top of paying cash for the room, I was also required to leave a $200 USD cash deposit for pool towels. This felt excessive and unreasonable, and the entire situation gave the impression that they were hoping I would not be able to produce the cash.
At checkout, I was told no receipt was available for my stay. I had to insist on receiving one for business purposes, and only then was I told it would be emailed.
Las cabañas a la orilla del mar unas bellezas 😍
Demasiado Sargazo en toda la orilla de playa
we loved the ocean front Casitas,beautiful view of the ocean. The location is good,its close enough to the town center and far enough away from the busiest part of town. the resort pool was well kept too. If you want a resort thats extremely quiet and relaxing its a great choice.
the beach is NOT swimable whatsoever, the pictures and description of the beach are not as advertised.
the resort restaurant customer service is poor and slow, the food was ok, we always went into town to eat.The resort is also under ALOT of renos which isn't mentioned in the resort description, or reflective in the price. 3 mornings we woke up too hammering and heavy equipment being brought in.
The Property is very clean and convient to San Pedro and Secret Beach
Breakfast Options are limited
Great view , great staff clean & friendly
Cute little bungalows right on the beach. If the beach were usable, it would have been a nice location.
I guess we just visited the wrong time of year, but the beach was basically unusable - the water was completely full of sargasso (seaweed) and high winds were blowing all day. We tried to take a snorkelling tour, but that got canceled due to the wind also. Secret Beach was nice but it's on the other side of the island and the road to get there is awful.
Incredible
The location is awesome. About 15-20 minutes away from the golf cart grid lock of San Pedro. About 5 minutes from the Truck Stop, and 20 minutes from Secret Beach. We should have gotten a cart for the duration of our stay. The property is in the midst of renovation. The staff is awesome. On the other hand, this is the first hotel in Belize where you have to buy, yes buy, your water. The room did not have a microwave. But Greg, who runs the restaurant will gladly reheat food for you.
There’s no hot tub there, which is why I booked it. But great atmosphere and close to the night life. Rooms will make you feel like you are on a ship (dark). Beautiful beach and the cabana porch is awesome! Staff are incredible.
I would definitely stay here again.
We had a great stay. The staff was incredibly accommodating. Even waited for us the night we arrived to not close the kitchen and have dinner since during the week there are minimal dining options after 8pm. Overall, great experience. Food and Spa was great too.
Friendly staff.
We loved our cabana! It was right on the ocean, authentic, clean, and had lots of room for the two of us. We loved the location, it close but not too close to the heart of the city so we had lots of things to do that were close but did not have to deal with the busy downtown. The only things we did not love were the beds (we found it hard) and the cost of the drinks and food at the resort. It was more expensive so we left all the time to eat and drink. One thing to be aware of in general is that no restaurants or coffee shops open unitl 8am so if you are an early riser ensure you have snacks and coffee in your room!
Our air conditioner leaked for two days before we realized because it was going into my travel purse so we didn’t hear it. They fixed that. I also told them that our tv didn’t work because it needed an antenna cable. I was told that our room didn’t have one. Normally when we vacation we don’t watch tv but when it rained for two days we needed it. My husband lost a room key on the dock. I told the office right away. They said it was ok. One employee can ruin the whole trip. Fortunately for us it was the last morning. He charged me $25 for the room key and never compensated for the ruined bag and no tv. I asked for a manager and he said first he wasn’t there. Then by the time I got done talking and asked when the manager will be there. He told me they didn’t have one. I just paid it and learned to never go back
Love the complementary gift and quick response for service
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