ibis Newcastle

Hotels
•
ibis
7.2 (3352 reviews)
700 Hunter Street , Newcastle , au

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Cleanliness issues
Outdated rooms
Not great value for money

Categories

Cleanliness
5.85
Rooms were reported as not very clean and had issues such as cobwebs, urine smells, and uncleaned bathrooms.
Service
8.81
Staff were described as polite and helpful, with a positive mention of one staff member who resolved issues promptly.
Location
8.85
The hotel is well-located, central, and near to activities, which received positive comments.
Room Quality
6.31
Rooms were mentioned as old, outdated, and inadequately equipped, with poor bedding quality.
Amenities
6.34
Lacked basic amenities like microwaves and had issues with refrigerators, reflecting a need for better maintenance.
Value for Money
6.8
Some guests felt the hotel was overpriced for the quality received, but location was an advantage.
Food and Beverage
7.35
Breakfast received a good review, though overall food quality was mentioned with no specifics.
Overall Experience
7.32
Mixed feelings with positive highlights offset by significant dissatisfaction and complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:24

Property Description

Central Location in Newcastle City Centre
Hotel Ibis Newcastle is conveniently situated in the heart of Newcastle, making it easy to explore the city's attractions such as the Civic Theatre and Queen’s Wharf on foot.

Comfortable Rooms with Modern Amenities
Each room at Ibis Newcastle is designed for comfort, featuring air conditioning, a flat-screen TV, and a private bathroom. The availability of WiFi and 24-hour reception ensures a hassle-free stay for all guests.

Dining Experience at iBistro and iBar
Satisfy your taste buds at iBistro with round-the-clock dining options, while iBar offers a selection of local wines and beers for a relaxing evening. Honeysuckle Precinct nearby provides additional dining and entertainment choices.

Book your stay at Hotel Ibis Newcastle for a memorable experience in Newcastle's vibrant Honeysuckle Precinct.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 25 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    People 3 years old and over stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 3352 reviews
Cleanliness: 5.85
Service: 8.81
Location: 8.85
Room Quality: 6.31
Amenities: 6.34
Value for Money: 6.8
Food and Beverage: 7.35
Overall Experience: 7.32
R
Renee • family_with_children • au
9
2026-05-30 • via Nuitee
S
Sarah • solo_traveller • au
8
Comfy clean always friendly
Pros:

Clean and staff friendly

Cons:

my window latch didn't close the window completely and the little bar fridge needs replacing it makes a loud noise through the night

2026-05-29 • via Nuitee
L
Lesley • couple • au
1
Would not stay again.
Pros:

The staff were trying to do the best they could.

Cons:

The condition of the hotel overall was run down and the room itself was really poor, the window shelf was rotten, the plaster was cracked in several places, generally the carpets, lift and walls were dirty.

2026-05-29 • via Nuitee
D
David • couple • au
7
For our reason for coming to Newcastle location and value for money was right.
Pros:

Location excellent for our needs.
Value for money so room and bed comfortable

Cons:

Inconsiderate guest who park in limited disabled parking.

2026-05-28 • via Nuitee
M
Matthew • couple • au
8
2026-05-28 • via Nuitee
D
Darren matthews • solo_traveller • au
4
unprofessional staff..
Pros:

the ibis hotel is overrun by junkies all night and they make sure you don't feel comfortable...the rooms don't get cleaned they only give you fresh towels and leave the dirty towels on the floor..I had clothes stolen medication taken..blood on towels. drugs sprinkled along the back behind my bed and on the floor in front of the front door...who knows what else they done. they seem to have a swipe card to my room .which the staff would have assisted with by using the computer to activate the swipe cards which doesn't feel any good after paying $600 for 4 days and I get treated like this second rate citizen .makes me wonder if the cameras are working at all ..

Cons:

getting treated like i have no rights to security and privacy .i have a mental illness and my medication was stolen from the boxes so I had nothing left to take..after paying alot of money for the room to begin with and i spent alot of money over a few weeks of staying here.

2026-05-27 • via Nuitee
J
John • solo_traveller • au
8
Friendly staff
Pros:

Staff were very helpful and friendly.
Breakfast had many dishes and choices.

Cons:

No fan in bathroom. Water from shower spread over large area of floor.

2026-05-26 • via Nuitee
D
Daniel • couple • au
1
2026-05-26 • via Nuitee
R
Roanne • couple • au
9
Pros:

Location was ideal for the event we were attending

Cons:

N/A

2026-05-25 • via Nuitee
K
Kellie • solo_traveller • au
7
2026-05-24 • via Nuitee
L
Leanne • couple • au
8
Great place for a short stay in Newcastle
Pros:

The Ibis is in a good position and reasonably priced. A short walk to the light rail , which is handy to the Harbourside entertainment and restaurants etc. The bed and pillows were nice and soft. Room was an adequate size for a night or two. Check in and out was easy. Parking was available for an extra fee. Rooms were clean and the fridge only cut in for a little while at a time and then was quiet. Towels were nice quality and clean. Staff were good.

Cons:

Someone has made an attempt to make the public areas nice but it falls short. I feel like parking should be included in the price for guests. Just be aware that it says toiletries included but it’s only body wash, so bring your own of everything else.

2026-05-24 • via Nuitee
M
Md Zillur • couple • au
8
2026-05-24 • via Nuitee
S
samuel • solo_traveller • au
4
-
Pros:

They at least upgraded me to a better room.

Cons:

I got a messy room and had to change rooms

2026-05-22 • via Nuitee
S
Smile_Travel • extended_group • au
8
2026-05-22 • via Nuitee
N
Nick • solo_traveller • au
1
Against all public hygiene policies
Pros:

I paid extra money for an upgrade I have no idea if that happened.
There was no information provided to confirm.
When I went to get the key there were no staff at the service desk.
People had to wait approx 10 to 15 minutes to get attended.
The room they gave me was totally different to the picture they provided on line

Cons:

The room was filfithy there were another persons body hair on the bathroom skirting boards and the floor.
I have pictures to confirm.
This is a reportable offence .
I will never use ibis again.
Disgusting
You should really refund the cost in full

2026-05-21 • via Nuitee
S
Steven • solo_traveller • au
9
Ibis did it's job for what I needed.
Pros:

Staff very friendly and efficient checking me in.

Cons:

Having to pay for parking on top of the booking.

2026-05-21 • via Nuitee
C
Craig • solo_traveller • au
8
WORTH IT DEFINITELY FOR GOOD ROOM AND BREAKFAST
Pros:

Good quiet room and a very good buffet breakfast with instant taxi calling service for guests easily walkable to Coles shops etc

2026-05-19 • via Nuitee
E
Emily • solo_traveller • au
8
2026-05-19 • via Nuitee
B
Borce (Bob) • extended_group • au
8
2026-05-18 • via Nuitee
L
Luis • family_with_children • au
5
2026-05-17 • via Nuitee